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City KIA of Greater Orlando
Orlando, FL
1,119 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,119 reviews
October 29, 2021
Fui al dealer para un lease para mi esposa Cuando me Fui al dealer para un lease para mi esposa Cuando me dieron los números mensuales $1030 por 3 años Para un total de $37080 Ese era el valor del c Fui al dealer para un lease para mi esposa Cuando me dieron los números mensuales $1030 por 3 años Para un total de $37080 Ese era el valor del carro Querían que pagara el carro en 3 años siendo un léase Y después nos dicen que Kia es mejor que Toyota 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣 El vendedor (colombiano) se atrevió a decir que llegamos a este país y nos comen el cerebro que Toyota es mejor que Kia A lo que le dije que a él le comieron el cerebro 🧠 y el fue que llevo a este país (yo nací aquí NY) Esto nos pasó hace 2 años Lo escribo ahora porque cada vez que escucho el comercial me da coraje Y conozco gente cercana que le vendieron los carros demasiado caros Incluyendo a mi hermana More
by Ed
Employees Worked With
Tim Duke
October 23, 2021
It was like a scene out of Fargo. They will sell you the "City" package wit a bunch of useless addons. They don't even deliver on them, no car care kit on delivery. They say the first two oil changes are fr "City" package wit a bunch of useless addons. They don't even deliver on them, no car care kit on delivery. They say the first two oil changes are free, semi synthetic. the owners manual requires full synthetic. The rest of the addons are useless. $2450. Wait, there's more! Another $850 for dealer prep. They didn't even do that. They are a bunch of scam artists. More
by James E Pare
Employees Worked With
Tim Duke
October 17, 2021
I want to leave a review for a great employee by the name of Diego, he greeted me, and my wife with a great smile,and an awesome attitude. I happend to work on another competitor dealer, and i was ver name of Diego, he greeted me, and my wife with a great smile,and an awesome attitude. I happend to work on another competitor dealer, and i was very impressed with his service, optimism, and he went beyond my expectation. My situation and terms were a little difficult but Diego, never gave us a negative moment. On the contrary, he fought for us, till the end and gave us the piece of mind we needed. Not only i acquired a great vehicle but, we also acquired a new friend, Thanxs Diego for your awesome job, and thank you to everyone involved in our process at the dealership, i took home a great experience, from everyone Diego, the approval manager and the gentleman in the closing, 💪💪. You guys Rock.. I dont give 5 stars i give you a million⭐⭐⭐⭐⭐. Att Miguel Camacho and Keila Rivera.. More
by miguelogsx
Employees Worked With
Diego , Tim Duke
October 15, 2021
I’ve been coming here for 3 years and recently went there. The service sucks they try to say you need everything right when you pull up and they damage my tires by over inflating them to 39 PSI. First there. The service sucks they try to say you need everything right when you pull up and they damage my tires by over inflating them to 39 PSI. First thing the lady said when I pulled up you need new tires, transmission flush and service. I told her I bought these tires less than a year ago and did the 68,000 maintenance on the car. She verified the info that it was correct. And she still was trying to push other services on me. I use to love coming here now I’ll have to find a new service location. More
by Flex2004
Employees Worked With
Do not remember her name
August 15, 2021
DO NOT BUY HERE! Absolutely the worst in customer service! We bought a brand new Soul there and somehow in between the time we agreed to purchase it and when they brought it around for us to take hom service! We bought a brand new Soul there and somehow in between the time we agreed to purchase it and when they brought it around for us to take home , (probably during the presale detailing, because they had forgotten to do that and had to rush, when we brought it to their attention) the hood was gouged and scratched in a couple places, which we noticed when we got home. We immediately contacted our salesman ad sent pictures. It is now a month and a half later and we are still trying to get them to repair the car. The latest offer was they will paint it but will need to keep the car several days and will not give us a loaner vehicle. The funniest part of this story is how many times our salesman Josh bragged that they are family owned and the best in customer service "not like all those other dealers" I have bought many cars in my life time and this has been by far my worst experience. More
by lydiaomarsh
Employees Worked With
Josh Helms
August 13, 2021
Had a terrible experience, I was told over the phone my car would get "up to" 4000 above KBB and there was no markup on the Kia Forte and I mentioned that I live kind of far so I really need to know if tha car would get "up to" 4000 above KBB and there was no markup on the Kia Forte and I mentioned that I live kind of far so I really need to know if that's the case so I don't waste my time and their time, so I show up and its literally the complete opposite they undervalued my car by 4000 and there was 100% a markup on the vehicle, heck the price listed on TrueCar was actually great they had it listed with rebates and only $1000 more on the car because of a package they had but not only was the package $2499 in person there was still a markup on top of it, I mentioned over the phone as well its a Nissan Altima and she said "Nissans go very quickly on our lot our Used Car manager will love to have it" yeah I'm sure he would especially if they undervalue it like no tomorrow. Oh and when the sales guy came to the desk asking me if another car would work I told him yes if it had these features and then he was gone for like half an hour I had to get reception to call him because I thought they completely forgot about me More
by gabrieltrojo
Employees Worked With
Tim Duke
July 17, 2021
I got a call from Nada that they offer the best prices on trade in over Kelly BB. I get there and saw Ashton. He was polite and test drove a Sportage although I was looking for a Seltos which they had no mor trade in over Kelly BB. I get there and saw Ashton. He was polite and test drove a Sportage although I was looking for a Seltos which they had no more. A seltos was coming in this week. When we Sat down to work out pricing they low balled my trade in by $1500. And wanted to charge me $5000 more than the list price. They are liars and gouging theifs. Do not go there. More
by Pequotman2
Employees Worked With
Nada and Ashton, Tim Duke
July 12, 2021
Dishonorable people, cannot be trusted. Misrepresented car for sale. When I got to dealer car was never available for sale although it was advertised as inventory for sale. Do not waste your time with t car for sale. When I got to dealer car was never available for sale although it was advertised as inventory for sale. Do not waste your time with this dealership More
by Jaykavan49
Employees Worked With
Sales dept.
July 11, 2021
Awesome!! From Myles, Eric and Aguado was all awesome. My wife and I was there for a few hours(not haggling) but working the best numbers possible. The city team that we worked with surpassed our experience wife and I was there for a few hours(not haggling) but working the best numbers possible. The city team that we worked with surpassed our experience and expectations after shopping around with other Kia dealers in the central fl area.thanks guys… Victoria Lewis-Kareem Lewis More
by Lewiskj45
Employees Worked With
Myles
July 06, 2021
For just $48.04 City Kia gave Horrible Customer Service, Service Manager showed no concern for my issue .Waited until 7/1 to inquire about refund invoice dated 6/3 CM101545P Accting and service depts fail t Service Manager showed no concern for my issue .Waited until 7/1 to inquire about refund invoice dated 6/3 CM101545P Accting and service depts fail to call back as promised. More
by Dunnclin2009
Employees Worked With
Service Manager
