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City KIA of Greater Orlando
Orlando, FL
1,119 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,119 reviews
December 28, 2022
As part of the deal we make when I bought a brand new car for my teenage daughter, the dealer owed us the window tints install on the vehicle. We make an appointment for 9:30am an according to the service ad for my teenage daughter, the dealer owed us the window tints install on the vehicle. We make an appointment for 9:30am an according to the service advisor, they should take 4 hours and by 3:00pm the car should be ready. At 2:50pm when I approach to the service advisor to asked if the car will be ready soon, he told me that they where running behind. At 4:30pm, an hour later that the estimated finish time my vehicle was still seating in the parking lot without being touch since it was parked in the morning. After I complaint, they offered me a coupon for a hot dog after more than 6 hours waiting. The time passed and after few times that I complaint with everybody, the car came by 7:00pm all dirty (they said they will do a complimentary car wash) and with lots of bubbles on the window tints. I argued with them about the poor job they did, they took the car for another our and finally I leave the dealer at 8:00pm since 9:30am that I arrived with a car with bubbles on the window tints, hungry, an angry face and being told by the sales manager to take the car to somewhere else to fix it and he will paid for it. Worst customer service that I have ever received... More
by Luis R
December 28, 2022
Just purchased a Telluride with the help of Sebastian Gomila. He was a pleasure to work with and helped us through the sale and then explained all the vehicle features before we left. Appreciated his p Gomila. He was a pleasure to work with and helped us through the sale and then explained all the vehicle features before we left. Appreciated his pleasant and professional demeanor. More
by lhershey1
December 26, 2022
Gillermo Sánchez Was amazing and I will always come back to them I had the best time and was well taken care of by all thanks so much for everything . to them I had the best time and was well taken care of by all thanks so much for everything . More
by Lemiasuruj
Employees Worked With
Gillermo Sánchez
December 26, 2022
I needed to schedule two things first to get the windows tinted in my new Kia K5 GT, second order trunk, netting, and platform. I contacted German Valencia do you schedule both items. He worked me into a ti tinted in my new Kia K5 GT, second order trunk, netting, and platform. I contacted German Valencia do you schedule both items. He worked me into a tight schedule for the Window Tinting and ordered the two parts as of 24 December the accessories have been received and my Tinting is scheduled for Monday, 26 December at 9 AM. I’m very pleased with Mr. Valencias, dedication and professionalism and making sure, my needs were taken care of for the new car …… Kia K5 GT. I love it. Thank you Jim Reddick More
by JR555
December 21, 2022
As soon as I walked into the dealership it was a warm welcoming. Yamil Aviles from the beginning helped me out tremendously. Very knowledgeable answered all my questions. Was upfront and helped me get th welcoming. Yamil Aviles from the beginning helped me out tremendously. Very knowledgeable answered all my questions. Was upfront and helped me get the car I want. I would absolutely go back to this dealership and purchase another vehicle. Thank you! More
by Nelsa.ervin
December 20, 2022
I am writing about the service center. I have gone twice now. Service staff are nice and friendly but the actual service has much to be desired. The girls at the reception are also grumpy I have gone twice now. Service staff are nice and friendly but the actual service has much to be desired. The girls at the reception are also grumpy and are not customer friendly. First time the wheel nuts were not tightened. I nearly had the tire coming out on the road and had to return to get it tightened. The second time after a week I observed oil levels were low. Took it back. Even though I was informed that oil was filled to level it was not so when I went home and checked.. I had to put in oil myself. Then the correct levels were indicated on the dip stick. I have been with KIA for over 15 years. Have utilized the services at KIA dealerships in Jonesboro GA, in West Palm Beach, FL and Palm Bay, FL previously. There was never a problem and never have I ever had to go back after a service or repair. I do not recommend City KIA in Orlando to anyone. More
by Bal
Employees Worked With
Anthony
December 19, 2022
When I came in to city Kia for a service I dealt with Anthony George he provided great customer service. He was very knowledgeable. I would definitely work with him again in the future. Anthony George he provided great customer service. He was very knowledgeable. I would definitely work with him again in the future. More
by tanezb
Employees Worked With
Anthony George
