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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
2,023 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 2,024 reviews

June 25, 2025

Really good and fast service Extremely informative on everything that needs to be done of the vehicle More

by alexmuriel1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel cruz
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Jun 30, 2025 -

City KIA of Greater Orlando responded

Thank you Alex for this 5 star review. It is so important to provide quick, efficient and convenient vehicle service and at City Kia that is our number one priority. We look forward to assisting you with all of your automotive needs. We appreciate you choosing City Kia and we wish you safe travels.

June 25, 2025

Quick and efficient service. Provided a complementary meal upon arrival. kept up to date with every step of my vehicle maintenance. More

by Fernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Papagno
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Jun 30, 2025 -

City KIA of Greater Orlando responded

Thank you Fernando for letting us know that your service appointment was so quick and efficient. We are delighted to know they provided a complimentary meal upon arrival. We strive to ensure customer satisfaction and we hope you enjoyed your meal on us! We appreciate you choosing City Kia and we wish you safe travels.

June 25, 2025

Alleluia! !! For the first time I leave City Kia maintenance service as a satisfied customer. I was not kept 4 hours waiting for a simple service to be complete More

by AHGUEDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cordoba
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Jun 30, 2025 -

City KIA of Greater Orlando responded

Ahguedez, thank you for not striking us out and for this 5 star review. We are working diligently to ensure customer satisfaction and we hope you see a difference. Providing prompt, efficient and convenient service is what we are striving for. We are delighted to know that Jonathan was so helpful and we appreciate the second chance. Until we meet again, safe travels.

June 24, 2025

See previous comment. .I am not a happy customer ...will be going with a different brand More

by PEREZRIGOBERTO757
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate
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June 24, 2025

Never had a problem until my last visit. It took 3 hours for an alignment nment and I could have had it done in one hour at Firestone or Goodyear where I will go next time. More

by ARF170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager Jonathan Codoba
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Jun 24, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We are very sorry to hear that your service experience with our team members wasn't a pleasant one due to the duration of service. We understand your frustration and concerns and would like the opportunity to speak to you, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

June 24, 2025

Everything was smooth, he was friendly and worked w care. He always communicate and was ahead of everything. More

by edphotopr
Recommend Dealer
Yes
Employees Worked With
Nathaniel Coronado
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Jun 24, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We are pleased to hear that your service experience with our team was so hassle-free and convenient. We look forward to the next opportunity to serve your auto needs again in the future.

June 24, 2025

Horrible experience with Kia mantenimiento incompleto dejaron cables sueltos mi caro funcionaba bien ahora cuando freno tira a todos lados HORRIBLE More

by ingridpro2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arraiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 24, 2025

Great customer service They took the time to do the work correctly Attention to detail More

by YASIL.MERCEDES
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jun 26, 2025 -

City KIA of Greater Orlando responded

Yasil, We are glad to hear that you experienced and appreciated their attention to detail. We look forward to working with you again when your Insert Vehicle Model is ready for its next service.

June 24, 2025

I just had the first maintenance for my Kia telluride, Zach was super nice, helpful and professional. Thank you and will definitely be back. More

by Suhaibyusef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilfrenk Tejidor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samer Ezzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

City KIA of Greater Orlando responded

Suhai, Thank you for being a first time customer and entrusting us to service your KIA Telluride. We realize you have many choices when it comes to service and we appreciate that you chose Zach at- City KIA.

June 24, 2025

Fast and friendly service Ill be back. Appt was scheduled and i was in and out More

by ABETTERMAN.SK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon from service
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Jun 26, 2025 -

City KIA of Greater Orlando responded

SK, Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

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