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City KIA of Greater Orlando

Orlando, FL

4.4
1,126 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,126 reviews

April 25, 2023

Since the moment I noticed something was wrong with my Sorrento, I called the service center to get it checked. Unfortunately I received the notice that it will need work in its transmission but all staff More

by Roselyn Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Wampler, Tim Duke
Apr 26, 2023 -

City KIA of Greater Orlando responded

Roselyn, Thank you for taking the time to leave us this positive review! We are so glad that Dan and the team took great care of you and your Kia Sorento. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 24, 2023

Keith Parker is EXCELLENT when dealing with customer service! He responded to all of our questions and maintained us informed of progress during our Kia Sorento's repair. We are extremely thankful to Ke More

by The Iglesias
Recommend Dealer
Yes
Employees Worked With
Keith Parker
Apr 26, 2023 -

City KIA of Greater Orlando responded

The Iglesias, Thank you for leaving Keith this wonderful review! We are so glad that he took great care of you and kept you well informed throughout your service. He will be delighted to know that you deeply valued his assistance. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 24, 2023

I was servicing my Kia Niro and Anthony was the best service provider at service kia, More

by Christian O
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony George
Apr 26, 2023 -

City KIA of Greater Orlando responded

Christian, Thank you so much for your positive review! We are so glad that Anthony took great care of you and your Kia. It is our pleasure to serve you, and he will be delighted to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

April 21, 2023

Jason Torres provided excellent customer service, was very knowledgeable and super friendly! That's the type of customer service that should always be provided. More

by Localrey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Torres
Apr 26, 2023 -

City KIA of Greater Orlando responded

Thank you so much for your positive review! We are so glad that Jason could provide you with top-notch service throughout your visit. It is our pleasure to assist you in any way possible. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.

April 21, 2023

This review is for Anthony George not so much for the dealership. After I had recalls done on my car I had to return to the dealership because my check in engine light came on and all the buttons on the More

by Cpierce21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony George
May 04, 2023 -

City KIA of Greater Orlando responded

Hello, Thank you for taking the time to share your comments with us. We are happy to hear that Anthony was able to help with your concerns. Please contact us if you have any questions or concerns. Thank you!

April 18, 2023

Muy buen servicio, mi agente en el departamento de servicio Jason Torres es excelente, gracias Jay More

by Jely Michel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Torres
Apr 18, 2023 -

City KIA of Greater Orlando responded

Jely, Gracias por su evaluacion positiva! Siempre es un placer oir buenos comentarios sobre el trabao de Jason! Por favor no dude en decirnos si hay algo mas en lo que le podemos ayudar.

April 18, 2023

This has been the best dealer ship for my family to deal with. We have purchased 4 vehicles from city Kia An have been extremely happy. Thank y’all very much. More

by Kvallencourt1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales department was amazing, Tim Duke
Apr 19, 2023 -

City KIA of Greater Orlando responded

Thank you so much for your wonderful review! We are honored by your continued business, and we are thrilled that our team could consistently provide you and your family with top-notch service. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we hope that you do not hesitate to let us know if we may ever be of further assistance to you.

April 18, 2023

https://goo. gl/maps/Rt4NXHNcoMcAokAw6 inquired about a 2016 kia soul that was listed at 10887 . they sent me a quote that included $4200 in dealer add-ons! Brin More

by joeitaly00
Recommend Dealer
No
Employees Worked With
Jesenia Garcia , Jessica Colon
May 04, 2023 -

City KIA of Greater Orlando responded

Hello Joe, Thank you for you feedback. We are sorry to hear of your disappointment with our dealership. If you would like to discuss further and see how we can help, please contact us at the dealership and ask for sales manager.

April 17, 2023

Excelente servicio en líneas generales. Diego Rodríguez es excelente vendedor y empleado. El se encargó de asistir mis necesidades en todo momento y gracias a él tengo mi carro nuevo. Estoy More

by Adrianareverol95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Rodríguez, Sales (5 stars). Ramon Álvarez, Manager Sales (5 stars)
Apr 18, 2023 -

City KIA of Greater Orlando responded

Adriana, Gracias por su evalaucion positiva! Siempre es un placer oir buenos comentarios de nuestros clientes, y nos complace saber que Diego le haya brindado un servicio de 5-estrellas. Felicidades por su nuevo vehiculo!

April 17, 2023

This was the best experience I’ve had at a dealership. I thoroughly enjoyed the experience and won’t go anywhere else going forward. I was worried this first time because the last dealership I worked with More

by bellmankevin
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Torres
Apr 18, 2023 -

City KIA of Greater Orlando responded

Thank you for taking the time to leave us this positive review! We are delighted that Jason could provide you with the quality care that you deserve. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you and your husband with.

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