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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,126 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,126 reviews

August 26, 2023

Is very good 👍 and really good people thank for you help and support to my More

by Rafaelmateo89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

City KIA of Greater Orlando responded

Rafael, We greatly appreciate you taking the time to leave us this positive review and we are happy to hear that our team could provide you with 5-star service. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again!

August 25, 2023

Everyone at the dealership was very cordial and the atmosphere was one of ease with no pressure whatsoever. Thanks to Salesman Joan Cabrerra for his teacher like demeanor in showing us and teaching us More

by davidandvivi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Harris / Preston Negron, Tim Duke
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Aug 28, 2023 -

City KIA of Greater Orlando responded

Thank you so much for your excellent review! We are so appreciative of the opportunity to work with you, and we are glad that Joan could be of valuable assistance to you and made your experience with us as smooth as possible. Joan will be delighted to know that you deeply valued his service. We wish you the warmest congratulations on your new vehicle- on behalf of the entire team!

August 24, 2023

Great customer service with everyone I spoke with from the dealership. Diego Rodriguez gave me the best deal and was completely honest. Great experience at City Kia! More

by ivanbenitez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Rodriguez and Reina
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Aug 25, 2023 -

City KIA of Greater Orlando responded

Ivan, Thank you for sharing your positive experience with us! We are delighted that Diego took great care of you. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again!

August 24, 2023

Issac Richard was awesome I told him what I needed fixed on my car and he made sure that the job was done. He was very kind and helpful, and easy to work with. - Julia Higginbotham More

by Juliahigg18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac Richard
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Aug 25, 2023 -

City KIA of Greater Orlando responded

Julia, Thank you very much for leaving a positive review about your experience with Isaac! We are pleased that he could get your automotive needs efficiently taken care of. He will be delighted to hear your kind words. Please do not hesitate to call if you have any other further questions or concerns.

August 24, 2023

Great customer service! Isaac made it possible for me and my baby to catch a ride to the mall and back instead of waiting for my car to get an oil change. I really appreciat More

by cuylerrobyn58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Duke
Report | Print
Aug 24, 2023 -

City KIA of Greater Orlando responded

Thank you for your 5-star rating! We are so glad hat Isaac took great care of you. Our guests' satisfaction is our utmost priority, and we hope to see you again the next time you are in need of automotive service!

August 21, 2023

Everything was great. Darren was amazing , thank you for all the help. Finance was slow but ok. More

by Andersonmejiatv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DARREN , Tim Duke
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Aug 23, 2023 -

City KIA of Greater Orlando responded

Anderson, thank you for taking the time to leave us this positive review! We are glad that Darren and the team took great care of you and we appreciate your patience throughout the process. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again!

August 18, 2023

Great experience with our salesman, Max Ercolani. Very knowledgeable regarding features on our new Kia Sportage. His customer service level and friendliness were great. Highly recommend asking for th More

by jtcalaway55
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Duke
Report | Print
Aug 21, 2023 -

City KIA of Greater Orlando responded

Thank you for leaving Max this positive review and recommendation! We are so appreciative of the opportunity to work with you, and we are glad that Max provided you with nothing less. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new Kia Sportage- on behalf of the entire team!

August 17, 2023

6 minutes ago NEW This is the last time I will ever refer someone to this dealership. The overall experience was horrible. Took my mother to purchase a new car and the entire experience was as bad as y More

by Disappointed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Duke
Report | Print
Aug 23, 2023 -

City KIA of Greater Orlando responded

Hello Hector, Thank you for your comments. Customer satisfaction is very important to our team, and we are disappointed to hear that you and your mother's expectations were not met. If you would like to discuss further, please give us a call at your earliest convenience and ask for a Sales Manager. Thank you

August 17, 2023

My experience at the City KIA of Greater Orlando was great, thanks in large part to Manuel Escudero from the service department who greeted me from the moment I arrived at the vehicle service department More

by nievesorlnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel Escudero
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Aug 17, 2023 -

City KIA of Greater Orlando responded

Thank you for your positive review and recommendation! We are so glad that Manuel could provide you with the quality service that you deserve and got your automotive needs taken care of. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 16, 2023

Great customer service and prices were great quality workmanship plus Jason Torres was on the money More

by luismarrero2602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Torres , Tim Duke
Report | Print
Aug 17, 2023 -

City KIA of Greater Orlando responded

Luis, Thank you for your 5-star rating! We are delighted that Jason and the team could provide you with top-notch service throughout your visit. It is our pleasure to serve you. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

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