City KIA of Greater Orlando

Best experience ever This was not only the easiest buy also the fastest experience ever. I called and spoke to Tom Paine and told him I wanted his best price on a Kia Soul This was not only the easiest buy also the fastest experience ever. I called and spoke to Tom Paine and told him I wanted his best price on a Kia Soul. He gave me the price and it was more than $1000 less than I got at Orlando Kia. He had the car ready, honored his price and had me driving my new car in under 30 minutes. All dealers should make it this easy. More

Buyer Beware! I purchased my Optima two years ago at City Kia and experienced high pressure sales at its finest. After walking away purchasing a vehicle same day th I purchased my Optima two years ago at City Kia and experienced high pressure sales at its finest. After walking away purchasing a vehicle same day that was not in love with I realize now what a mistake was made. First I expressed extreme concern that any vehicle i purchased must not have been a previous rental. Since the salesman "forgot" to provide me with carfax the Finance manager did. (salesman already told me it wasn't a previous rental) So I flip through the 5 page report where it is indicated that the vehicle has one prior owner and a rental name was not disclosed the first page very clearly shows that no issues, damages or auto accidents are in this Vehicles history. I walked away with a car i liked and did not love. 4 hours Later and a very hungry toddler who was no longer satisfied with the skittle machine we drove away. Days later I am reviewing my car fax with my husband and we discover that the very last page of the carfax (the pages were out of order, and the last page only had a few lines at the top which were concealed by the staple where it showed in fact my car was a previous rental. I was fuming, I did call them back and basically was offered to come back and in and they would sell me a brand new one. LOL, sure xxxxxxxx! 3 Months after I purchased my car I took it in for an assessment on my tires as my "low pressure" indicator was coming on. It was then that I was told by the service department that I needed 4 new tires. They were blissfully unaware that I had only purchased my car 3 months before. So I told them to please review my account and put safe tires on the car that City Kia so proudly sold me just months before. They told me they could not verify my driving habits and it was possible for tire tread to diminish in that amount of time. Flash forward two years and we are now expecting out 4th child and are in need of an SUV. My husband and I landed ourselves at another dealership to trade in my car which I am not upside-down in mind you and when they bring back the auto check report an accident is showing 10/11 hmm, one year prior to my purchasing this vehicle from City Kia. Because of that accident which Ford will have to disclose to their buyer my vehicle no longer holds its value and I am not $3,000 upside-down. I have no doubt since Kia purchased my car directly from the rental agency that knew my car was wrecked I know that they sold me the car knowing it was wrecked and bc the car fax hid it they did not disclose. Dont shop there. More

Customer Will not recommend Kia or their services to anyone. Worst service - what ever happened to the Kia Loyalty treatment. I have owned 4 vehicles to date Will not recommend Kia or their services to anyone. Worst service - what ever happened to the Kia Loyalty treatment. I have owned 4 vehicles to date and have recommended numerous customers who have purchased vehicles. I am ashamed that I recommended them to such a bad company with very little customer service skills. I will no longer recommend customers or purchase anymore vehicles from a corporation such as Kia. More

Dont focus on the bad reviews read mine I went there a few weeks ago and RUDY greeted me and he was very patient. I knew exactly what i wanted. He will go to lengths to get what he can for h I went there a few weeks ago and RUDY greeted me and he was very patient. I knew exactly what i wanted. He will go to lengths to get what he can for his customers even if it means dealing with the head sharks (sales managers) but he got me into a 2013 optima sxl white omg i dont even miss my mercedes. Bty they still have one on the showroom floor in black u have to go test drive it. They were able to get me a payment i needed and the term i wanted. Linda the asst general manager she makes sure her customers are happy and i was surprised because you usually cant even talk to a gm. Joe oneiil is nice and knowledgable but he is in car service dept now. Dont focus on the bad and go give RUDY a chance. I love my car. Can i say $9.95 oil changes!!!!!! Can i day 100,000 mile warranty good credit bad credit go today!!! More

Found the salesman and the dealership to be very friendly and willing to answer any questions with great patience. Allowed us to test drive several vehicles to find our preference with agreeable attitude. Wo and willing to answer any questions with great patience. Allowed us to test drive several vehicles to find our preference with agreeable attitude. Would recommend the dealership and the staff as all were very helpful. More

I went to this dealer to purchase a Kia, I walked in, was greeted immediately by a sales person, who then told me that I have to do a test drive. He was very nice got all of my information, and asked what I greeted immediately by a sales person, who then told me that I have to do a test drive. He was very nice got all of my information, and asked what I was interested in getting, I explained I want a small car, economical in gas, and a payment of $200 or less. We test drove the Kia Rio. I was told the system was down so they could not tell me if I was approved, he would call me later in the day. Two days past then on day 3 I received a call, I was approved for $195 per month. I was very excited. I come out of work, go to the dealer, which is almost 8 miles away from my home. I arrive at the dealer and I wait and wait and wait. Then comes the sales person, brings me outside to tell me that I was approved for $195 a month for a Pontiac, that looked exactly like the car I was driving, same color, same body, except mine is 1995 and that was a 2004. I was so upset that this sales person deceived me in telling me I was approved for the car I test drove, and I drove 8 miles, for nothing, wasted gas. Then he insisted I test drive a car that was 6 cyl just like mine, I said how am I going to save gas if I am basically going to drive the same thing I have, and how dare he not tell me that I was not approved for the car I actually test drove. I told him he wasted my gas and time, if he would of told me it was another car, I would of not wasted my time. After expressing how I felt, I was just left standing outside for over 20 minutes, and I just left. I would not recommend this place to anyone, they are in the business of deceiving people, just to make some commission. Then the sales person has the nerve to call me a couple of days letter, to tell me he did not know it was approved for a different car, seriously because I am a women he just thought I was stupid. Worst dealership ever!!!! More

BUYER BEWARE----BAIT & SWITCH PRICING PRACTICED HERE! Please, please, please, whatever you do....DO YOUR HOMEWORK! I did not and got screwed on pricing and options and the staff here could care less and Please, please, please, whatever you do....DO YOUR HOMEWORK! I did not and got screwed on pricing and options and the staff here could care less and will not go out of their way for their customers to right a wrong! The price on their websites and advertisements are NOT the same as the price listed on the vehicles on the lot! Compare pricing with other dealers BEFORE coming here and make sure you know what product you are shopping for and what price it should be before hand! I can almost guarantee that you will find a better deal elsewhere! The finance dept will use pressure to try to get you to purchase extended warranties....not a very nice man in my opinion, and the sales manager is a complete waste as far as being able to help anyone, customer service overall was lax and disinterested. I do like my little Kia Soul, just wish I could have purchased it without getting taken for a ride...I hope this post will save others from the same fate! This was an impulse buy and not one I had taken alot of time to investigate.... my fault, but I would expect fair pricing from a dealer. That is not something you will find here! I have learned many lessons from this experience and will not allow myself to be taken advantage of again in the future, nor will I ever return to buy another car from City Kia in Orlando! More

Do NOT waste your time or your MONEY. Worst people my father and I worked with. We had gone to a few dealers, including carmax, everyone else was friendly, asked our questions, and showed us what we want father and I worked with. We had gone to a few dealers, including carmax, everyone else was friendly, asked our questions, and showed us what we wanted even though we told them that we would not be buying that day. The salesman would not stop talking. My cousin and I were looking at a 2013 Rio, and we had not just sat in the car when he had already got the key and the tag and asking if we wanted to take it for a test drive. Mind you that I am 19 and she is only 18 and my father was on the other side of the lot and hers had yet to meet us. I told him NO and said that the windows were too tiny on it. My uncle came by and they milled around until they got fed up with their salesperson while the sales guy focused on my dad and me. We told him that I wanted a sedan that had good gas economy, was reliable, safe, and inexpensive. We were fine with new or used since anything was better that what I was driving before. He then sat me into a 2013 new Kia Forte SX, I said that the windows were better but this was NOT what I wanted. He then said that they only had a few used cars, and conveniently only one sedan; a 2012 Kia Forte for which was priced at 22,500. Remember that's BEFORE dealer fees, taxes, etc. My father then asked what kind of deals they had going on and such and the guy said that a test drive was 'mandatory' before any dealing. So he finally got me to drive a car. And he almost got me to WRECK a car because he spent more time listing off as many of the stupid gadgets in the thing than actually telling me where to go and where to turn. I'm not from Orlando, I don't know where anything is. When he started talking about the shift, and how it could be switched from auto to manual, and vice versa, he reached BETWEEN the SEATS (dad sitting shotgun, guy in the back) and MESSED with it WHILE I WAS DRIVING. So finally after that we get back on the lot and he talks about the safety of the car. (he FINALLY listened to us!) We go inside and he collected our info, and had us sign a paper giving them permission to do background/credit checks. He then wrote his own line on the paper and said 'Initial here saying that if we come to an agreement today you'll buy the car.' I said no, that we were still looking. His response; 'Well if you like the car and like the price, what's stopping you?' I said NO. And he went and got his manager who FINALLY gives us the bottom-line. No, there are no deals, and the monthly payments would be at least $300. Unless he could find something used. (Even though the car in question was already USED) We left. My cousin and her father had an equally horrible experience. They asked their sales guy what exactly was included in the bumper-to-bumper warranty. The man gave the run-around and just kept saying 'everything that makes the car move' as if it was a bad parody of one of those CarFax commercials. The ONLY upside is that they (the salespeople) at least are rehearsed well and know about their cars and tried to be friendly. At least until we walked onto the lot. My father and I ended up buying from a Kia Dealership closer to home that knows how to treat it's customers. More

Visited City Kia and salesman Jimmy S. twice. First time to check out the (new to me) Optima SX. Drove it and loved it, I was impressed, but also wanted to check the Acura ILX, and Honda Accord. I decid to check out the (new to me) Optima SX. Drove it and loved it, I was impressed, but also wanted to check the Acura ILX, and Honda Accord. I decided the Optima SX would be the car for me. Spoke with Jimmy on the phone and set up an appointment to get a trade price for my 2010 GTI and also, since I had no experience with Navigation, I wanted an explanation of it and how to use it. Sounds like a simple task for a car dealer!?! Well my appointment did not go well. Jimmy spent a lot of time fumbling and trying to figure out how to program the Navigation system. After about twenty minutes I could see this was a waste of time. We went back into the dealership and no one had even looked at my GTI to give me a trade price. This prearranged appointment was a complete waste of time!! I left. No one from the dealership ever contacted me again - probably for the best because they seem to lack basic car selling skills. I winter in Florida - summer in Wisconsin. I purchased my last two cars in Florida for cash, but when I returned to Wisconsin for the summer I visited a wonderful Kia dealership in Madison, WI. traded my GTI on a 2013 Optima SX. I found the Navigation system to be simple and easy to use. The Optima is an impressive car. City Kia lost a sale because they did not know their product and could not provide a most basic dealer activity, come up with a trade price. More

I contact the dealer on Monday and Talked t Jeremy. I wanted to be sure if I came in from Kissimmee on the bus that I would be leaving in a vehicle. Jeremy guaranteed that this would happen. Came in toda wanted to be sure if I came in from Kissimmee on the bus that I would be leaving in a vehicle. Jeremy guaranteed that this would happen. Came in today(Wednesday) I was looking at 3 different models and Jeremy was able to get me into a new Kia Forte with no pressure and held to his promise. He was very concerned and was more than willing to ensure I would get a good vehicle to fit my needs. After filling out all the paperwork, he was able to get a clear idea of what vehicle I could get and picked out a very nice one. I was totally impressed with his service and professionalism. Even the Finance specialist Dustin was quick and to the point and kept my monthly payments right within my requested range. This dealership has an easy going and relaxed environment as you could see how all the personnel there had huge smiles and always talked to you while you were waiting. I would never go to Kia of Orlando because they tell you one thing on the phone and then cannot keep their promise. City Kia is just the opposite. What they tell you on the phone is the truth and do not push you into buying something you do not want. I have been buying cars for many years and by far this has been the nest experience I have had with a dealership and Jeremy was a model to all over sales personnel tr follow. More