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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
3,675 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 3,675 reviews

November 20, 2025

Recibí un vehículo sucio y muy descuidado, las opciones fueron muy limitadas al momento de la compra More

by mgunera06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 24, 2025 -

City KIA of Greater Orlando responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 20, 2025

Poor service, loaner car not safe, customer service is poor and waiting time is poor 6 days More

by CSMANGERQX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank
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Nov 24, 2025 -

City KIA of Greater Orlando responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 19, 2025

I was denied a replacement for a battery that you all put into my car that was under. I will be reporting you all to the better business bureau! More

by kaybr31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Orlando Da Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edison Cordero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samer Ezzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maximiliano Ercolani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Bahnsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aury De la Rosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Monsalve
1.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Anil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willians Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
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Nov 22, 2025 -

City KIA of Greater Orlando responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 19, 2025

Me fue muy bien El tiempo de espera fue corto y la atención fue excelente More

by Carlaguzmanster
Recommend Dealer
Yes
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Nov 19, 2025 -

City KIA of Greater Orlando responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City KIA of Greater Orlando.

November 19, 2025

Well I have purchased 3 cars from your dealership. .never had no problems with the service department.always on time..they always keep un touch regarding any specials fir oilchange or other things....w More

by ANNAMELENDEzZ0729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilfrenk Tejidor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2025 -

City KIA of Greater Orlando responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 19, 2025

This Dealership was very friendly. There were many accessories for the vehicle and comfortable amenities. Daniel was great ! More

by Ayanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Landeiro
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Nov 19, 2025 -

City KIA of Greater Orlando responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 19, 2025

Anthony was organized, efficient, listened to my request, completed what I asked for. He is the best. More

by GO2WORK01
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Nov 19, 2025 -

City KIA of Greater Orlando responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing City KIA of Greater Orlando, we look forward to having you as a valued customer for many years to come!

November 19, 2025

The service was great overall. The representative was great and apologized for the wait. Overall great experience even offered free breakfast More

by LYRICRAGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Adrall
Report | Print
Nov 20, 2025 -

City KIA of Greater Orlando responded

Thank you for choosing City KIA of Greater Orlando. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 19, 2025

We did not have an appointment, but we were accepted right away. Anthony kept us updated as best he could. He took good care of us with an Uber ride home and back again the next morning excellent servic More

by TASKASSOC
Recommend Dealer
Yes
Employees Worked With
Anthony George
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Nov 20, 2025 -

City KIA of Greater Orlando responded

Thank you for choosing City KIA of Greater Orlando. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 19, 2025

Very professional and extremely helpful. Tony told me about my car and how much time they're going to finish. More

by Nancy Mendez Torres
Recommend Dealer
Yes
Employees Worked With
Tony
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Nov 19, 2025 -

Nancy Mendez Torres responded

Excellent service adviser. Kept in touch with me. Let me know when I will have my car ready.

Nov 19, 2025 -

Nancy Mendez Torres responded

Tony Richard Andral is a positive access to City kia of Greater Olando .

Nov 19, 2025 -

Nancy Mendez Torres responded

The gentle man Tony tried me with much respect.

Nov 20, 2025 -

City KIA of Greater Orlando responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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