Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,444 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
Contact Dealership
View Awards

9550 S Orange Blossom Trl

Orlando, FL

32837

Directions

By Type

Showing 4,444 reviews

March 08, 2026

Having an appointment and having to wait over to hours is not acceptable If someone makes an appointment at a specific time for service. They should not have to wait so long More

by mypeble
Recommend Dealer
Yes
Employees Worked With
I think his name was Joshua
Report | Print
Mar 08, 2026 -

City KIA of Greater Orlando responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we do apologize for the long wait. Thank you again for choosing City KIA of Greater Orlando.

March 07, 2026

I ask if my vehicle can be done by a certain time and the delivered and made it easy to pay my bill via text. More

by OQUENDO.B78
Recommend Dealer
Yes
Employees Worked With
I can't remember
Report | Print
Mar 09, 2026 -

City KIA of Greater Orlando responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 07, 2026

When I went to my car service appointment, everything was fine however, the person that I had kept flirting with me and making me uncomfortable and kept complementing about my lips, which made me feel uncomf More

by HCASTLE_99
Recommend Dealer
Yes
Report | Print
Mar 08, 2026 -

City KIA of Greater Orlando responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns.

March 07, 2026

Very welcoming The staff was very friendly and supportive. I enjoyed the lounge area . Comfortable and excellent service. More

by mjcorp229
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Mar 08, 2026 -

City KIA of Greater Orlando responded

We’re delighted you found our team welcoming and supportive during your Kia Telluride service and that the comfortable lounge enhanced your visit. Thank you for sharing this feedback, and we look forward to helping you again.

March 07, 2026

I was put in a loaner car quickly upon arrival. Josh was thorough explaining the process. I received an email and text message to inform me to review and approve other recommended services. I was p More

by Greshamtravel
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Mar 08, 2026 -

City KIA of Greater Orlando responded

We’re delighted the quick loaner car, detailed walkthrough, and timely messages kept you informed. It’s great the payment plan option gave you the flexibility to complete the needed services on your Kia Soul. Thank you for the five-star rating and we look forward to assisting you again.

March 07, 2026

I was taking care of promptly. The car was serviced great and I appreciated the car wash. More

by deeley66
Recommend Dealer
Yes
Employees Worked With
Anthony George
Report | Print
Mar 07, 2026 -

City KIA of Greater Orlando responded

Thank you for highlighting the prompt care on your Kia Soul and the complimentary car wash. We’re glad the service team delivered great results. We hope to see you again for your next maintenance visit.

March 07, 2026

City Kia goes above and beyond with customer service. And Daniel was very knowledgeable and helpful. Thank you! More

by ROBERT.BLANKENSHIP57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Anil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2026 -

City KIA of Greater Orlando responded

We appreciate your kind words about our team’s dedication and expertise during your Kia Sportage service. It’s rewarding to know we went the extra mile. Thank you for trusting us here in Orlando.

March 07, 2026

Everything was smooth and easy. Process was way faster than my previous time. Appreciated the treatment and service. More

by FRANKIE.PEREIRA
Recommend Dealer
Yes
Employees Worked With
Anthony George
Report | Print
Mar 07, 2026 -

City KIA of Greater Orlando responded

It’s great to hear our team provided attentive care for your Kia and that we were able to streamline your visit. Thank you for noting how much faster the process felt compared to before. We look forward to serving you again.

March 07, 2026

Excellent Was Excellent the services Yesterday the service was excellent at City Kia. Yesterday the service was excellent at City Kia, I recommend it. More

by JOSEP160184
Recommend Dealer
Yes
Employees Worked With
Abel
Report | Print
Mar 07, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing that your Kia Forte service went smoothly yesterday. Our team is glad to know the service met your expectations. Your recommendation means a lot, and we look forward to assisting you again in the future.

March 07, 2026

Excellent customer service. And friendliness. The wait time is a little extreme for a basic maintenance/oil change service More

by RICKRICHIE0502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Andral
Report | Print
Mar 09, 2026 -

City KIA of Greater Orlando responded

It's great to hear that we were able to help you and apologize for the wait. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City KIA of Greater Orlando!

1
...
53
54
55
...
445