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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,434 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,434 reviews

March 07, 2026

I been having a great service and attention from your service writer Juan; I be there for my ECM service soon after my illnes More

by jepintodefago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Anil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2026 -

City KIA of Greater Orlando responded

Thank you for your five-star rating and for sharing that our service writer provided attentive care for your Kia. We’re looking forward to assisting with your upcoming ECM service once you’ve recovered. Our team here in Orlando is ready to help with the same level of attention.

March 07, 2026

Amazing service, friendly atmosphere, was greeted as soon as I brought my vehicle in. I got my vehicle back in a timely manner. More

by PINNNNOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Landeiro
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Mar 07, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your experience with our service team and the friendly atmosphere during your visit. We’re glad your Kia K5 was greeted promptly and returned to you without delay. We look forward to helping you again.

March 07, 2026

Buenas tardes En esta ocasión les escribo por su buen servicio y atención al cliente . Muchas gracias . More

by slmt0373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Mar 07, 2026 -

City KIA of Greater Orlando responded

Thank you for recognizing our service and customer care. We’re delighted to hear our team made a positive impression. We look forward to helping you with your Kia again.

March 07, 2026

Had car towed in and other than taking 3 days to diagnose it, the staff was helpful and professional. More

by Vsequenzia
Recommend Dealer
Yes
Employees Worked With
Ray
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Mar 08, 2026 -

City KIA of Greater Orlando responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 07, 2026

muy mal servicio, falta de comunicación, nunca informo solo el caso de mi carro, nunca me atendía la llamada que hacia y por eso creo que mi carro no pudo ser procesado para la garantía, las demás persona More

by josueurdaneta2016
Recommend Dealer
No
Employees Worked With
tony
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Mar 10, 2026 -

City KIA of Greater Orlando responded

Thank you for this feedback. We’re very sorry for the poor experience with one of team members and the lack of communication regarding your car. We appreciate your feedback and will address this to improve our service. We’re glad the rest of your interactions were positive.

March 06, 2026

From the time I came in he was very hospitable. He spoke to me with confidence, he showed me around the vehicles, he was determined to try his best to assist me in a vehicle I loved. He did just th More

by VERNEPAM
Recommend Dealer
Yes
Employees Worked With
Anthony Gonzalez the best
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Mar 07, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your experience. We’re delighted our team provided confident, hospitable guidance as you explored the Kia Sportage you love. Enjoy your ride and safe travels.

March 06, 2026

My renewed faith I only wish I had not found City Kia organization and purchased initially 2 1/2 years ago from them my 2024K5 or even the other Kia that I bought in 2018 traded in on this new model whic More

by Davidifoote
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
From scheduling to the entire service department and then observed enthusiasm heard in every pre-recorded message and everybody throughout the whole organization. I’m sorry I didn’t buy from you guys in either of my two my first Kia and my second current
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Mar 07, 2026 -

City KIA of Greater Orlando responded

It’s great to hear that our team’s enthusiasm and commitment refreshed your faith after past frustrations. We’re delighted your K5 service went smoothly and that our dedication was evident at every level. Thank you for trusting us with your Kia; we look forward to serving you again.

March 06, 2026

VERYY organized and professional Great communication and I got my oil change fast Thank you More

by Kerri71982
Recommend Dealer
Yes
Employees Worked With
AG
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Mar 07, 2026 -

City KIA of Greater Orlando responded

Delighted to hear you found our service organized and professional. We’re glad our team kept you informed and completed your Kia Sorento’s oil change quickly. Thank you!

March 06, 2026

Quick friendly service. We are from out of town and really appreciated the Lyft service provided back and forth to our hotel. More

by mrsgorfapp
Recommend Dealer
Yes
Employees Worked With
Derek
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Mar 06, 2026 -

City KIA of Greater Orlando responded

Thank you for visiting us from out of town and for sharing your kind words about our quick, friendly service. We’re glad the Lyft rides to and from your hotel added convenience to your visit. We look forward to caring for your Kia Sportage again.

March 06, 2026

“Muchas gracias por su excelente servicio. Aprecio mucho su amabilidad y atención quedé muy satisfecha More

by Angerly03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Papagagno
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Mar 06, 2026 -

City KIA of Greater Orlando responded

It’s fantastic to know you appreciated the friendly and attentive service. We’re glad the work on your Kia met your expectations. We look forward to helping you again.

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