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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,603 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,603 reviews

March 25, 2026

He kept me informed of the progress of my repair He is a good communicator. More

by DORI.VETO
Recommend Dealer
Yes
Employees Worked With
Juan
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Mar 25, 2026 -

City KIA of Greater Orlando responded

It’s great to hear you stayed informed throughout your Kia Niro EV repair. Thank you for noting our communication. We look forward to assisting you again.

March 25, 2026

I did not wait long in the service appointment line. Franco came quickly, listen to my request and the car was off for service More

by SANDYTOES235
Recommend Dealer
Yes
Employees Worked With
Franco
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Mar 25, 2026 -

City KIA of Greater Orlando responded

Pleased to learn your wait was brief at your service appointment. Our team aims to address requests promptly, and we’re glad to have your KIA back on the road quickly. Thank you for the five-star review.

March 25, 2026

Tony was amazing my experience was great The service was amazing when above and beyond for everything i will give him 20 out of 10 More

by Luiseniacedeno1006
Recommend Dealer
Yes
Employees Worked With
Tony
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Mar 25, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear that our service team exceeded your expectations and made your visit so positive. Thank you for sharing your feedback and for trusting us with your Kia. We look forward to the opportunity to assist you again.

March 25, 2026

Polite and efficient Daniel was very nice, professional and had me and my car in and out as soon as he could. He made sure my car was washed and vacuumed. More

by jenniferfstrohmeyer
Recommend Dealer
Yes
Employees Worked With
Daniel Landeiro
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Mar 25, 2026 -

City KIA of Greater Orlando responded

We’re glad you found our service both polite and efficient. Ensuring your Kia received a thorough wash and vacuum before you headed out was important to us. Thank you for trusting us with your vehicle.

March 25, 2026

Awesome! Amazing costumer service! Everyone was so helpful made the experience worth while. Would recommend to everyone! More

by Joseph Garcell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilfrenk Tejidor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2026 -

City KIA of Greater Orlando responded

We’re thrilled to hear our team was so helpful during your Kia Telluride service. Wilfrenk appreciates your kind recommendation. We look forward to serving you again.

March 25, 2026

Daniel was very thorough in his explanation of services that my car needed. He gave his recommendations but never was pushy. He remained in constant communication with me and notified me as soon as my car More

by btavarez0614
Recommend Dealer
Yes
Employees Worked With
Daniel
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Mar 25, 2026 -

City KIA of Greater Orlando responded

We’re pleased our team provided clear explanations, respectful recommendations, and kept you informed until your Kia Sportage was ready. Thank you for trusting us with your service needs.

March 25, 2026

Good overall experience. Staff was friendly. Once they realized I was waiting for SUV they had me out of there in 20 minutes. More

by Diamondz28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Landeiro
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Mar 26, 2026 -

City KIA of Greater Orlando responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City KIA of Greater Orlando.

March 25, 2026

I had an appointment for my first oil change that took almost 3 hours. I was told that it would include a complementary wash and vacuum which didn't happen. This experience is not a good 1st impression or More

by KWHITFIELD526
Recommend Dealer
No
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Mar 25, 2026 -

City KIA of Greater Orlando responded

We’re sorry your first visit fell short. The oil change should not have taken so long, and we apologize the promised wash and vacuum were missed. We expect that your next visit we will provide a better experience.

March 25, 2026

We went in to get service on our Kia K4 which entailed an oil change and tire rotation. Our appointment was at 9 and we were out by 12. Franco was the one who took care of us and he made sure we were comfort More

by JELISAC5304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franco
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Mar 25, 2026 -

City KIA of Greater Orlando responded

Thank you for bringing your Kia K4 in for an oil change and tire rotation. We’re happy to hear you felt well cared for and that our service stayed on schedule even during a busy morning. Felipe is pleased our team could make your visit comfortable from start to finish.

March 25, 2026

Easy to make an appointment. The only issue is for a service it takes 3 hours More

by hootgibby
Recommend Dealer
Yes
Employees Worked With
I'm not sure
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Mar 25, 2026 -

City KIA of Greater Orlando responded

Thank you for your feedback! We’re glad scheduling your appointment was easy, but we apologize for the longer than expected service time. We understand your time is valuable and are working to improve our efficiency. We appreciate your patience and hope to provide a quicker experience on your next visit.

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