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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
2,616 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 2,616 reviews

July 12, 2025

Everything was great. Took as long as promised for the service. Thank you for your assistance. More

by Kearsten231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan from Service
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Jul 15, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected!

July 12, 2025

Excelent atendiment Felipe I will recomend for Alley my friends and family. Thanks for ebrrthing More

by Ldflnv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felipe
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Jul 15, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for sharing your experience with us. We are glad to hear your trip to- City Kia was so pleasant with Felipe and Alley.

July 12, 2025

Lost my key after an oil change and couldn’t provide me a new one nor compensate me for waiting over 3 hours there after telling you the vehicle was ready. Abel Cruz will lose your key and say it’s your faul More

by Pernalete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abel Cruz
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Jul 16, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for bringing this situation to our attention during your service experience. We are very sorry to hear that you were experiencing some issues along with an oil change that needed to be done on the vehicle as well as some misunderstanding with the representative that was helping you out. We appreciate you as a customer and would like to speak to you more on this matter. Please give us a call at our dealership and ask for the Service Manager, we would be happy to help.

July 12, 2025

My service advisor scammed me into unnecessary services for my car. It took hours longer than expected. I’m beyond disappointed in this service More

by debbie.roberts4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franco
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Jul 16, 2025 -

City KIA of Greater Orlando responded

Debbie, We want to extend our sincerest apologies for your experience that you had here at City KIA of Greater Orlando. We want to fix things please contact us here at the dealership and ask for the Service Manager. Thanks!

July 12, 2025

The service check in is fine but the waiting area is dark, uncomfortable and uninviting. More

by wcraigparsons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Torres
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Jul 15, 2025 -

City KIA of Greater Orlando responded

Craig, Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+!

July 12, 2025

I always find good people who answer my questions and treat my car as if was theirs. No complains. More

by TEREANZOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Oertle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

City KIA of Greater Orlando responded

Terean, Thank you for sharing this kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction.

July 12, 2025

Max was great! ! Leo a Joel were amazing. Great experience for sure. Will absolutely refer friends and family More

by Valsharif
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maximiliano Ercolani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

City KIA of Greater Orlando responded

Hello, We are very happy to hear that your vehicle service needs are met with convenience and great results with Max, Leo, and Joel! Please let us know if we can be of assistance in the future and thank you for your recommendation.

July 11, 2025

He was very knowledgeable and efficient. Let me know what I needed for my vehicle before it went to service as pleasant to talk to More

by CF1955
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Arraiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We truly appreciate hearing from our customers and we are delighted to hear that you had an exceptional experience with us on your visit! Please let us know if we can help you again in the future.

July 11, 2025

I called to make appointment confirm my oil change is free , when I get there I have been told it is not free and get charged, I am very not happy about it. I confirmed over the phone is this time would More

by MUMUORLANDO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Disla
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Jul 11, 2025 -

City KIA of Greater Orlando responded

Orlando, Thank you for your time and feedback. We are very sorry to hear that your vehicle services wasn't a pleasant one due to the oil change not being free. We understand your concerns and questions, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

July 11, 2025

They were not pushy about recommended items, during the complimentary car wash they messed up a decal on my hood. But they immediately called me let me know and their body department fixed it by the next d More

by amanwithnohead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate with Service
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Jul 11, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your very kind review. We are delighted to hear that your experiences with us have been so positive and you are totally confident in our expertise and service from the start to end. We look forward to seeing you again when it's time for your vehicle’s next service.

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