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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
3,191 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 3,191 reviews

September 21, 2025

The service provided was professional, the service personnel did an excellent job from arrival to the time he gave me my keys after services were completed. More

by PLBY777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He worked in the service department
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Sep 21, 2025 -

City KIA of Greater Orlando responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City KIA of Greater Orlando!

September 21, 2025

Amazing as always I got seen right away. They were super fast. The best service out there. More

by j_staley83
Recommend Dealer
Yes
Employees Worked With
Franco Papagno
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Sep 21, 2025 -

City KIA of Greater Orlando responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 21, 2025

Raul is the reason I have come back to Kia he knows how to treat customers and make a bad situation into a good situation. More

by LADYBUTTERFLY155
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maximiliano Ercolani
4.0
This rating includes all reviews, with more weight given to recent reviews.
Raequan Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arraiz
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Sep 21, 2025 -

City KIA of Greater Orlando responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

September 21, 2025

Simple and honest They were prepared when I arrived. Appreciate the transparency! Everyone was knowledgeable and shared in a way it was easy to understand More

by CYAMILGARCIA
Recommend Dealer
Yes
Employees Worked With
Terrence Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrence Manning
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Sep 21, 2025 -

City KIA of Greater Orlando responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City KIA of Greater Orlando. We look forward to having you as one of our valued customers for many more years to come!

September 21, 2025

I had a great experience from the moment I arrived to the very end! Everything and everyone was great! More

by LMBELLO76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arraiz
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Sep 21, 2025 -

City KIA of Greater Orlando responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 20, 2025

We have never had a single service appointment without a problem. Sometimes it’s small things like not resetting when the next oil change is due, other times they don’t even order a part that’s required a More

by sarahlemaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franco
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Sep 22, 2025 -

City KIA of Greater Orlando responded

Sarah, We appreciate your time and patience. We are very sorry to hear that your service experience hasn't been up-to-par with services, we understand your concerns and questions and would like the opportunity to speak to you. Please give us a call at our dealership and ask for the Service Manager. We would love to help you.

September 20, 2025

From the moment we stepped into the dealership, Kia team made us feel welcome, listened to what we were looking for, and guided us through every step of the process with patience, professionalism, and genui More

by SHEILAMDZ67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Montenegro
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Sep 20, 2025 -

City KIA of Greater Orlando responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City KIA of Greater Orlando!

September 20, 2025

I was very grateful that Jonathan was so accommodating. I came pretty late in the day and he was still nice and professional to me. Definitely impressed with their service area! More

by John.torres87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cordoba
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Sep 20, 2025 -

City KIA of Greater Orlando responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City KIA of Greater Orlando.

September 20, 2025

The service advisor Josh was very friendly and went above and beyond to take care of my car and myself. More

by LESA.J.PAWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service
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Sep 20, 2025 -

City KIA of Greater Orlando responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City KIA of Greater Orlando. We look forward to having you as one of our valued customers for many more years to come!

September 20, 2025

Staff is very kind and friendly. Great followup. Courteous, does everything possible to make my wait a pleasant one. More

by jnita007
Recommend Dealer
Yes
Employees Worked With
Daniel
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Sep 21, 2025 -

City KIA of Greater Orlando responded

Hello, We would like to thank you for letting us know how we are doing here at- City Kia. We work extremely hard to ensure that all guests are comfortable with their visit. We look forward to seeing you again in the future.

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