Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,036 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
Contact Dealership
View Awards

9550 S Orange Blossom Trl

Orlando, FL

32837

Directions

By Type

Showing 4,036 reviews

January 10, 2026

After I asked what time my car would be ready, Derek texted me that it was ready for pickup and that he just needed to complete the paperwork. I replied that I would arrive about 30 minutes later, based More

by Travis.w.mckellar
Recommend Dealer
No
Employees Worked With
Derek
Report | Print
Jan 14, 2026 -

City KIA of Greater Orlando responded

Thank you for providing this feedback, Travis, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Jan 14, 2026 -

City KIA of Greater Orlando responded

Thank you for providing this feedback, Travis, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 09, 2026

I had to call multiple times just to get any help. Probably worst experience I've ever had at a dealership. More

by breelyn77
Recommend Dealer
No
Employees Worked With
Josh
Report | Print
Jan 14, 2026 -

City KIA of Greater Orlando responded

Thank you for providing this feedback, Breelyn, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Jan 14, 2026 -

City KIA of Greater Orlando responded

Thank you for providing this feedback, Breelyn, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 09, 2026

Totaly excellent Very attentive and professional, listened to us and provided such an excellent service in all the years we have worked with City Kia. More

by MECOLASANTE
Recommend Dealer
Yes
Employees Worked With
Maximiliano Ercolani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maximiliano Ercolani
Report | Print
Jan 10, 2026 -

City KIA of Greater Orlando responded

Thanks for your feedback on your recent visit to City KIA of Greater Orlando. It's great to hear that we were able to assist you and that you had such a positive experience.

January 09, 2026

He was responsive and helpful He was very knowledgeable about the process and made me feel comfortable More

by YATTAJO
Recommend Dealer
Yes
Employees Worked With
Franco
Report | Print
Jan 11, 2026 -

City KIA of Greater Orlando responded

Thank you for the kind words! We look forward to sharing your compliments with our team. Please don't hesitate to let us know if we can be of further assistance.

January 09, 2026

It was smooth took a lot less time then previously I wish it could be just as quick like that day every time. Overall good experience More

by JPGENIUS20
Recommend Dealer
Yes
Report | Print
Jan 09, 2026 -

City KIA of Greater Orlando responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 08, 2026

He did everything to get me out in time to make it to my appointment. Great curative service More

by JAMILETTECARDONA
Recommend Dealer
Yes
Employees Worked With
Abel
Report | Print
Jan 09, 2026 -

City KIA of Greater Orlando responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing City KIA of Greater Orlando, we look forward to having you as a valued customer for many years to come!

January 08, 2026

Attentive to customer service details. Genuine, has that get it done mentality Glad to be a customer More

by YMB1206.YS
Recommend Dealer
Yes
Report | Print
Jan 08, 2026 -

City KIA of Greater Orlando responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City KIA of Greater Orlando!

January 08, 2026

Quick and easy Very pleasant experience, even offered me a free breakfast from the food truck More

by alexgd0901
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Jan 08, 2026 -

City KIA of Greater Orlando responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 08, 2026

Patrick was amazing to work with throughout time there. Jacob was very nice as was Joel in finance. More

by Ekygirl71128
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Jan 08, 2026 -

City KIA of Greater Orlando responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 08, 2026

Polite, informative, professional and patient Abel was polite, professional, very kind and was able to explain my services and what was needed More

by shmelly_15
Recommend Dealer
Yes
Employees Worked With
Abel
Report | Print
Jan 08, 2026 -

City KIA of Greater Orlando responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at City KIA of Greater Orlando to be a positive one. Please don't hesitate to reach out if you need anything else.

1
...
53
54
55
...
404