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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,538 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,538 reviews

March 20, 2026

I am very pleased with this Dealership and have used them for all my maintenance needs. I give them 10 out of 10 stars for their excellence in service. More

by DANEBEAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Cain
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Mar 20, 2026 -

City KIA of Greater Orlando responded

Thank you for trusting us with your Kia maintenance needs and for your perfect rating. We’re delighted our service earned a 10 out of 10 from you. We look forward to your next maintenance visit.

March 20, 2026

Excelencia, profesionalismo y Calidad de Servicio Es un Dealer con excelentes profesionales, tanto en servicio técnico como en ventas y finanzas More

by melvindjesus77
Recommend Dealer
Yes
Employees Worked With
Abel
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Mar 20, 2026 -

City KIA of Greater Orlando responded

Thank you for highlighting the professional support you experienced in technical service, sales and finance. We’re delighted your Kia Sorento received the quality care you deserve. Your 5-star rating means a lot to us.

March 20, 2026

Horrible experience I went for a simple oil change end up with my door panel damage no accountability never again , very happy with my vehicle but never again . Btw it’s a brand new car I’ll fix it myself th More

by Chris Vaz
Recommend Dealer
No
Employees Worked With
Service department Anthony George was awesome his Maneger not only unprofessional,but also playing around with another employee outside the service area ( cursing )
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Mar 25, 2026 -

City KIA of Greater Orlando responded

Thank you for providing this feedback, Chris, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 20, 2026

They went above and beyond! Samer was amazingI drove home with a brand new car! More

by VJL.LAUGIER
Recommend Dealer
Yes
Employees Worked With
Samer Ezzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2026 -

City KIA of Greater Orlando responded

Hi there, thanks for sharing your feedback. We’re delighted Samer went the extra mile while servicing your Kia Seltos. Enjoy driving your new car, and please reach out if you need anything else.

March 20, 2026

Great customer service, helpful and knowledgeable. Tony Andral was very courteous and knowledgeable. Service on my vehicle was done quickly. Recommendations were made for my next appointment. More

by TAMMY.MARSHALL2911
Recommend Dealer
Yes
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Mar 20, 2026 -

City KIA of Greater Orlando responded

Thank you for highlighting the courteous, knowledgeable support during your Kia Sportage service. It’s great to know the maintenance was completed promptly and that the recommendations for your next appointment were helpful. We look forward to welcoming you back soon.

March 20, 2026

I just took it in for its maintenance of an oil change , and that's what they did. More

by COPPS-LLC
Recommend Dealer
Yes
Employees Worked With
Juan
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Mar 20, 2026 -

City KIA of Greater Orlando responded

We are so glad our team took great care of you and your automotive needs. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

March 19, 2026

The service was exceptional from the beginning to the end. They were very courteous and in the time they said was accurate. I went for Tires service and Miguel provided the service I needed. Thank you More

by PENA1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul and Miguel
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Mar 20, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear our team delivered courteous service and completed your Toyota Highlander’s tire service within the promised time. Thank you for sharing your experience. We look forward to serving you again.

March 19, 2026

The service was exceptional from the beginning to the end. They were very courteous and in the time they said was accurate. More

by PENA1982
Recommend Dealer
Yes
Employees Worked With
Miguel
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Mar 20, 2026 -

City KIA of Greater Orlando responded

We appreciate you sharing your experience. We’re glad our team was courteous and met the promised timing for your Toyota Highlander service. Please reach out if there’s anything else we can assist you with.

March 19, 2026

It was good, a little cold air conditioning. Good attention and everything described well by the boy who attended us. More

by MASSIMONAPOLITANO89
Recommend Dealer
Yes
Employees Worked With
Daniel Landeiro
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Mar 20, 2026 -

City KIA of Greater Orlando responded

Thank you for the five-star rating. We’re glad our team member clearly explained the service on your Kia Sorento and provided attentive care. We hope the air conditioning is cooling just right and look forward to assisting you again.

March 19, 2026

Very nice work, explains why it would work They vacuumed the carpet At the end he showed me what they did. More

by MIKAN.RICARDO
Recommend Dealer
Yes
Employees Worked With
Daniel Landeiro
Report | Print
Mar 19, 2026 -

City KIA of Greater Orlando responded

We’re pleased you found the service clear and appreciated seeing the work on your Kia. Vacuuming the carpet helps keep your interior fresh. We look forward to assisting you again.

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