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City KIA of Greater Orlando
Orlando, FL
874 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 874 reviews
March 04, 2023
I would say that it was a great experience overall. Before going into the City Kia I had bad impression about them, especially after reading other reviews. But now I can say that it was the opposite. Before going into the City Kia I had bad impression about them, especially after reading other reviews. But now I can say that it was the opposite. I walked there with an appointment and was greeted by J. Abreu Marte who was very friendly and patient. He was able to deal with me with no hassle and I was able to get the car with my planned budget. Thank you for the excellent services. More
by Alfredo M
Employees Worked With
Jeremias Abreu Marte
February 28, 2023
I recently bought a soul at City Kia. I was aware of the prices for the Souls because I had shopped them so when the purchase price presented was higher I actually thought I was purchas I was aware of the prices for the Souls because I had shopped them so when the purchase price presented was higher I actually thought I was purchasing a better trim model. When the car was demonstrated and after I drove for a while I realized that it was the basic trim model with just a few functions. I couldn't figure out what the extra $3000 was from and asked several times by phone and email. When I finally made the trip there it was explained to me that every vehicle has the city care on it and cost $2495. It was explained to me that they didnt have a market adjustment but rather some services included so they felt better calling it city care rather than market adjustment on all the vehicles. It was disclosed on the addendum to the window sticker but unfortunately I didn't look at it until after I was home. The salesman said he told me about it being on every vehicle even though I told him I didn't want it in the beginning. Apparently, there is no choice. If it had been clear to me, like put on the quote as a separate entry, I may have made a different choice. This is a lot of extra money to put on a cheaper car and increases the loan on the vehicle and the extra may not be compensated in the future value making it affect the value in the future for trade or sale or anything else that could happen. I told them they need to be more transparent about it during the negotiation process and maybe they should call it what it is. I think it needs to be presented as an add-on so that the consumer can make a choice because it was not clear to me that it was mandatory. After I accepted the quote the salesman was presenting the City Care to me so it appeared that I had a choice and I told him no so I was surprised that it ended up in the contract. They need to be more transparent if they are going to operate this way. More
by peggy.durrance
Employees Worked With
Jaime Bacca
February 28, 2023
Great service and excellent staff. Have been here for all of my repairs and get the same service. I have even purchased and am on my 6th car I have purchased from them. Will continue Have been here for all of my repairs and get the same service. I have even purchased and am on my 6th car I have purchased from them. Will continue doing business with them. German is a great representation of customer & personal service. Thanks. More
by Reubenbivins
February 27, 2023
Very fast, I’m happy with my car , Henry help me with everything, he is a good guy everything, he is a good guy More
by Kevin_salerno
February 24, 2023
Joao Gomes was very professional, I never felt pressured, I did not feel rushed. he listened to me and respected my needs Quick and painless — the dealership made the process easy. Quick and clear commun I did not feel rushed. he listened to me and respected my needs Quick and painless — the dealership made the process easy. Quick and clear communication No games. Final price was exactly as negotiated More
by velma
February 23, 2023
Professional, friendly service with timely follow up. The facility was clean and I was kept informed. The facility was clean and I was kept informed. More
by Hallrobert255
Employees Worked With
