City KIA of Greater Orlando

Outstanding customer service! My daughter’s 2017 Kia Sorento broke down on the 528 and had to be towed-in to City Kia. The truth has approx. 137K on it and it has been a money pit My daughter’s 2017 Kia Sorento broke down on the 528 and had to be towed-in to City Kia. The truth has approx. 137K on it and it has been a money pit. When she called me, my heart sank. A few hours later, I received a telephone call from Daniel Landeiro, a service advisor. He advised that the truck was exhibiting issues related to the Knock Sensor Detection System, a known issue with certain Kia models, but it would need to be fully diagnosed and he said he would call me the next day. I told my wife that this was it. The truck would not be found to be within the KSDS mileage/timeframe. I was pleasantly pleased to hear from Daniel the next morning advising me that the issue was fully covered by Kia and that a new engine would be ordered. I just needed to send our maintenance records to him to verify that we had kept up on oil changes. We sent everything over and Daniel submitted everything to Kia. IMHO, Daniel really went to bat for us, his customer. Yes, there were some costs, but not as much as a new engine. We were offered a loaner vehicle, but declined as it was not needed by us. It would have been a nicety rather than a necessity. Daniel kept me informed over the next several days and my daughter was able to pick it up 11 days later, fully repaired. I’d like to thank Daniel for his amazing customer service, the technician(s) that worked on my daughter’s truck, and the entire team at City Kia, in general, for making us feel welcome. Daniel is a true professional and I appreciated his responsiveness, especially as we were not his only customers. Daniel, if you ever see this, thank you, again, and we hope your manager realizes what a great service advisor he has. More

Informative, helpful, detailed and caring Bryan was very fast, helpful, informative and caring. Very professional, I totally recommend him fast, helpful, informative and caring. Very professional, I totally recommend him More

I can tell you that the service provided by Myles Wong, Julio and everyone else was excellent. Julio and everyone else was excellent. More

It is a great service, and I was in good hands concerning how they treated me and my vehicle. I even got a free burger how they treated me and my vehicle. I even got a free burger More

Awesome experience end to end. Willing to work a deal that fit our budget. Very knowledgeable staff Willing to work a deal that fit our budget. Very knowledgeable staff More

They are always efficient, polite and trustworthy. Pleasure to work with Josh Farley! The communication is excellent. Pleasure to work with Josh Farley! The communication is excellent. More

I had taken my car in a few weeks ago for a routine check as it is a used vehicle and new to me. It came with tints that were darker than I was comfrotable with the same I took it in for service, Brian, who as it is a used vehicle and new to me. It came with tints that were darker than I was comfrotable with the same I took it in for service, Brian, who was keeping track of the work being done on my vehicle directed me to accessories where I spoke with Miguel and Aisha. Miguel walked us through the different tints and the pros as well as made the appointment. He took his time with me and my husband with our questions and concerns and made sure we felt comfortable before signing anything and knew what we would be getting. He was kind and friendly throughout and made it a very positive experience. More

Great service, everything done at a timely manner Tony was on top of everything, gave details on all the process was on top of everything, gave details on all the process More

It's better with the right people in place. Wait time and customer service has improved. Wait time and customer service has improved. More

Me ayudaron mucho y conseguí justamente lo que necesitaba . El vendedor que me atendió fue divino . 🫶🏼 . El vendedor que me atendió fue divino . 🫶🏼 More