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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
3,923 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 3,923 reviews

December 28, 2025

Every body wash very nice and professional did the work in a timely manner thank you More

by PAPICHULLO23420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
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Dec 28, 2025 -

City KIA of Greater Orlando responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing City KIA of Greater Orlando, we look forward to having you as a valued customer for many years to come!

December 28, 2025

Professional, friendly, and attentive. Truly an enjoyable experience. Highly recommend going here for your service needs. More

by SABRINALOUISSAINT15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Papagno
Report | Print
Dec 28, 2025 -

City KIA of Greater Orlando responded

Thanks for sharing your thoughts about your experience with City KIA of Greater Orlando. We appreciate your business and hope to see you again soon!

December 28, 2025

Good customer service and a good wait time I had a good experience with Jonathan, as well as Darren (I don't know if that's how you spell his name) More

by luccapassuello
Recommend Dealer
Yes
Employees Worked With
Johnathan Cordoba
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Dec 29, 2025 -

City KIA of Greater Orlando responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City KIA of Greater Orlando.

December 28, 2025

I had to wait a long time and the communication was not good with Abel , who didn't hear me right that I did not want my tires rotated. And about an oil leak that's another story and a half. Every time I c More

by SG0719
Recommend Dealer
No
Employees Worked With
Abel Cruz
Report | Print
Dec 29, 2025 -

City KIA of Greater Orlando responded

We are sorry to hear that you didn't have a positive experience with our service department. We do apologize for the wait time and for the lack of communication by our team. If you would like to discuss further, please contact us at the dealership and ask for the service manager.

December 27, 2025

Good work, but they take too long with such a simple job. I had an appointment at 7 am, and it was 2 pm, and they still hadn't given me my car back. More

by rsalcedo1964
Recommend Dealer
Yes
Employees Worked With
Jay
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Dec 27, 2025 -

rsalcedo1964 responded

Good work, but they take too long with such a simple job. I had an appointment at 7 am, and it was 2 pm, and they still hadn't given me my car back.

Dec 27, 2025 -

rsalcedo1964 responded

Good work, but they take too long with such a simple job. I had an appointment at 7 am, and it was 2 pm, and they still hadn't given me my car back.

Dec 28, 2025 -

City KIA of Greater Orlando responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Dec 28, 2025 -

rsalcedo1964 responded

Good work, but they take too long with such a simple job. I had an appointment at 7 am, and it was 2 pm, and they still hadn't given me my car back.

Dec 31, 2025 -

rsalcedo1964 responded

Excellent service, very good information about my car.

December 27, 2025

Mr Derrick was very courteous, thorough and explain all details of the service, cost and time More

by IACEVEDO2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Derrick
Report | Print
Dec 27, 2025 -

City KIA of Greater Orlando responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City KIA of Greater Orlando.

December 27, 2025

The service was carried on as expected. Follow up was gotten. In general everything went smooth More

by JORGE.CASTELLANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Papagno
Report | Print
Dec 27, 2025 -

City KIA of Greater Orlando responded

Thank you for choosing City KIA of Greater Orlando. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 27, 2025

Excellent service Excellent service, very friendly, explained what was required for the miles Excellent service, very friendly, and explained what was needed based on the truck's mileage. More

by Regigonzalez72
Recommend Dealer
Yes
Employees Worked With
Jhonatan
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Dec 27, 2025 -

City KIA of Greater Orlando responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City KIA of Greater Orlando. We look forward to having you as one of our valued customers for many more years to come!

December 27, 2025

I love this dealership they always do the best job with my car and really care about costumer service. More

by okaynitaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony George
Report | Print
Dec 27, 2025 -

City KIA of Greater Orlando responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing City KIA of Greater Orlando, we look forward to having you as a valued customer for many years to come!

December 27, 2025

Mechanics are informative and patient. Great customer service and convenient services while waiting for my car. More

by Joshua Agpalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
Report | Print
Dec 27, 2025 -

City KIA of Greater Orlando responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City KIA of Greater Orlando.

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