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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,475 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,475 reviews

March 13, 2026

Always pleasant being there, wait times for appointments are crazy long. Jay went above and beyond for me and I'm very grateful for him working with me More

by PIXIEKRISS
Recommend Dealer
Yes
Employees Worked With
Jay Torres
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Mar 16, 2026 -

City KIA of Greater Orlando responded

Thank you for choosing City KIA of Greater Orlando. Your feedback and rating mean a lot to us. We're glad Jay was able to help, and we hope to see you again!

March 13, 2026

He was very kind, provided great service, and did a great job. He was very kind, provided great service, and did a great job. Thank you for the excellent service. More

by LUISI0528
Recommend Dealer
Yes
Employees Worked With
Josh Farley
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Mar 13, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear that our team’s kindness and thorough care for your Kia made your visit a positive one. Thank you for sharing your feedback and trusting us with your service needs.

March 13, 2026

They where nice kind and sweet and take there time with the customers and explain everything to me More

by EWALTERS288
Recommend Dealer
Yes
Employees Worked With
Manual
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Mar 13, 2026 -

EWALTERS288 responded

They were really good people I would tell all my friends and family to go there and I be back to buy more cars from them I give them a 5 star

Mar 16, 2026 -

City KIA of Greater Orlando responded

Thanks for sharing your thoughts about your experience with City KIA of Greater Orlando. We appreciate your business and hope to see you again soon!

March 13, 2026

Went in for a oil change and a recall and something I was hearing on the car. He told me he couldn't help me because I needed a new battery, which at the end I did not he lied More

by Lesbutterfly40
Recommend Dealer
No
Employees Worked With
Josh
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Mar 19, 2026 -

City KIA of Greater Orlando responded

Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 13, 2026

Good place to bring your car to get work done and a clean place good More

by GVENZEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
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Mar 13, 2026 -

City KIA of Greater Orlando responded

Great to hear that our service area provided a clean and welcoming space for your Kia Telluride maintenance. Thank you for trusting us with your vehicle, and we look forward to helping you again.

March 12, 2026

Service department needs to improve their time management with returning customers car after service Oil changes shouldn't have to take 7hrs More

by Ramigisellagmail
Recommend Dealer
Yes
Employees Worked With
Jay
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Mar 12, 2026 -

City KIA of Greater Orlando responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 12, 2026

Service department needs to improve their time management with returning customers car after service Oil changes shouldn't have to take 7hrs More

by Ramigisellagmail
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Mar 16, 2026 -

City KIA of Greater Orlando responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We apologize for the long wait and appreciate your patience.

March 12, 2026

You know how to make someone feel at ease. It feels like luxury all the way. Great customer service. Never change! More

by Lumoly79
Recommend Dealer
Yes
Employees Worked With
Max and Jacob sold me the car. Miguel took care of my ceramic tints. Excellence all the way! Congrats
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Mar 12, 2026 -

City KIA of Greater Orlando responded

What a pleasure to hear your service visit felt so comfortable and premium. We’re delighted our team could provide attentive care for your Kia Sportage. Your feedback inspires us to keep delivering this level of service.

March 12, 2026

The staff was great and my service was done smoothly. My recall and oil change was done in a timely manner. Great location! More

by JFERRALES1529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Andral
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Mar 12, 2026 -

City KIA of Greater Orlando responded

We’re happy your recall and oil change on the K5 were completed smoothly and promptly. Thank you for highlighting our staff and convenient location. We look forward to serving you again.

March 12, 2026

We are from Michigan and had car troubles. They were able to get us in immediately to take care of the problem. Communication was good and we so appreciated being taken care of quickly. We More

by howardhowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Mar 12, 2026 -

City KIA of Greater Orlando responded

We’re pleased our team could fit you in right away and resolve the issue on your Kia. It’s great to hear the communication met your expectations and that our service stood out after your experience back in Michigan. Thank you for sharing your kind words.

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