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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
2,616 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 2,616 reviews

July 15, 2025

2 days for s simple oil change. Persistent problem with check engine light since the first week, no documented visits because of the problem, and now don't provide warranty. More

by pedro19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Preston Negron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arraiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Castillo
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Jul 16, 2025 -

City KIA of Greater Orlando responded

Pedro, We want to express our apologies by saying that our priority is to always have our customers come first in a timely manner but also take care of their needs accordingly. We want to make things right but most importantly resolve the situation, please contact us here at the dealership and ask for the Service Manager so we can resolve this as soon as possible. Thank you for your time and understanding.

July 15, 2025

Ivan was amazing in helping us find our car. He told us to trust him on delivering the best price possible and he definitely delivered. We are grateful for him and the team over at Kia More

by nyla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

City KIA of Greater Orlando responded

Nyla, Thank you for providing us with a review of your experience at- City Kia. We are delighted to hear that Ivan was able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!

July 14, 2025

Back service ,Lemon car that was not worth trading in the new car have problem with transmissions. I took it to the dealer to fix it. They hold it up for a month, giving me a loaner from the loaner when I ge More

by ROSROM123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Preston Negron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Da Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Castillo
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Jul 16, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your time and patience. We are very sorry to hear that your vehicle experience wasn't a pleasant one due to the transmission and loaner vehicle. We understand your concerns and frustrations and would like the opportunity to speak to you, please give us a call at our dealership and ask for the Manager. We would love to help you.

July 14, 2025

I always get the best service at city kia! . Josh always goes above and beyond to make sure I always get the best. More

by keylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh, Carlos Castillo
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Jul 15, 2025 -

City KIA of Greater Orlando responded

Keylie, Thank you for spreading the word about the great service you received at- City Kia. Josh is a great asset to our team and will be happy to hear about your positive experience.

July 14, 2025

The City Kia service dept staff is friendly and attentive, car was returned cleaned after service. More

by SANTILEMBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 15, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your very kind review. We were very happy to help you with your vehicle services and hope to see you again in the future.

July 13, 2025

Very good dealer, I've been taking the car to service for a year and everything was very good, they even changed a tire at no cost More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Job Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximiliano Ercolani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

City KIA of Greater Orlando responded

Eric, Thank you for your continued loyalty. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!

July 13, 2025

Great customer services, price are super great amd the sales department help us whit the process of trade our 2023 carnival to a new 2025 sportage. Fast and clear process. Great people , this its our sec More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Job Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

City KIA of Greater Orlando responded

Anthony, Congratulation's on your new 2025 Sportage and welcome to the- City Kia family. We are honored that you chose our dealership for this amazing car buying experience with our team! Please let us know if there is anything else we can do to assist you, we would love to help.

July 13, 2025

My car’s oil change service was explained in detail; lounge was clean and well maintained More

by jordan.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Gentile
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Jul 15, 2025 -

City KIA of Greater Orlando responded

Jordan, Thank you for your very kind review. We are pleased to hear that your oil change experience with us was so positive. We look forward to seeing you again when it is time for your next service.

July 13, 2025

This dealership has shown consistent commitment to customer excellence. My latest visit was no exception. More

by chi1701d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay in service
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Jul 15, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We are so happy to hear that the very best new car buying experience you have ever had was with us! We look forward to seeing you again in the future.

July 13, 2025

Excellent and timely service. Cordial and attentive staff. Followed up to confirm I was happy with the service provided. More

by nolkharo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Luna
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Jul 15, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

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