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City KIA of Greater Orlando

Orlando, FL

4.4
1,123 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,123 reviews

March 16, 2025

Max was responsive and willing to go above and beyond to assist. He is a very personable individual and easy to talk with. Supported the process until the end. More

by e.adrianbaez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maximiliano Ercolani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Max this fantastic review! We are so appreciative of the opportunity to work with you and we are glad that Max provided you with amazing service. We are happy to know that he was responsive, very personable and easy to talk with. Congrats on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

March 16, 2025

Cada vez que voy a la Kia, la atención es muy buena y siempre buscan lo mejor para ti, y tu carro sale de agencia More

by Almeidaadrian12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

City KIA of Greater Orlando responded

¡Agradecemos mucho que nos haya dejado esta excelente reseña! Nos complace saber que nuestro equipo siempre le brinda un excelente servicio y se preocupa por usted. Esperamos poder atenderle de nuevo en el futuro.

March 16, 2025

All I will say is that I got a “new car” “never used” only by the STAFF; scratched and misaligned. I went the next day to report the damage and they didn’t want to help us in a fair way, we had to insist More

by n.cmulero.nm
Service Communication
Recommend Dealer
No
Employees Worked With
Preston Negron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

City KIA of Greater Orlando responded

We regret to hear that you are displeased with your experiences with us. Thanks for bringing this matter to our attention. We would like to discuss your concerns with you. Please reach out to us at the dealership at your earliest convenience. Thank you for your time and patience.

March 16, 2025

The care about customers and make sure they provide to them what they need. Very well organized service center . They do have a lounge area for customers to wait while their cars are repaired. More

by griselle.barbosa25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

City KIA of Greater Orlando responded

Griselle, Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they cared for you, were very organized and gave you what you needed. We wish you safe travels until we meet again!

March 16, 2025

took 3 hours and 45 minutes for a oil change i undestand you guys are busy but almost 4 hours is insane More

by jhsantiago866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Job Gomes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Da Silva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Gomila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Disla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arraiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Edison Cordero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Samer Ezzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Maximiliano Ercolani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Merchan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Luna
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and we do apologize for the wait time that occurred during your service visit. If you would like to discuss further, please contact us at our dealership and ask for the Service Manager available. We would love to help you.

March 15, 2025

Don't have enough space to describe my experience Lack of understanding and experience when dealing with my issue More

by Safeguard.maintenance
Recommend Dealer
No
March 15, 2025

He always do an excellent job. As a customer I don't want any other advisor...Josh is my personal and unique advisor. Nobody else do an extraordinary job like he does. More

by PMUNOZZAPATA
Recommend Dealer
Yes
Employees Worked With
Josh Farley
Mar 17, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Josh this terrific review! We are happy to know that he did an excellent job, he was personable and unique. Please do not hesitate to let us know how we may be of further service to you.

March 15, 2025

Franco is an excellent advisor - respects my time - updates status - will be back at next service More

by PMACHESKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Mar 17, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Franco this marvelous review! We are delighted to know that he is excellent, respected your time and kept you updated on the status of your vehicle. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 15, 2025

Excellent everything . Jesús is very nice . Excellent service. I Am very greatful . Thanks Jesus . I will recomend it to others people. More

by luis_carpio06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus from sale
Mar 17, 2025 -

City KIA of Greater Orlando responded

Luis, Providing excellent service is so important to us here at City KIA of Greater Orlando and we are glad that Jesus's efforts met your satisfaction and recommendation! We are thrilled to know that he was very nice and everything was excellent. Congratulations on your new vehicle- behalf of the entire team!

March 15, 2025

That was the first time that I've gone there and I come out as quick as I did. I only waited an hour and a half, which is pretty good. More

by minivelez55
Recommend Dealer
Yes
Employees Worked With
Jonathan
Mar 17, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this incredible review! We are happy to know that our team got you out as quick as you got there. Please do not hesitate to let us know how we may be of further service to you.

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