City KIA of Greater Orlando

Big thank you Robins!! We love our New car!!!! My husband and I went into several other dealerships before going to City Kia. We were looking for an affordable and safe SUV. The moment we walked in My husband and I went into several other dealerships before going to City Kia. We were looking for an affordable and safe SUV. The moment we walked in it was a welcoming and Friendly environment. Robins our sales guy was honest, answered all of our questions and helped put us in our new family Kia Sorento SUV. Robins thank you for your exceptional service. We love our new car!!! More

Win/Win, Great Experience Barry did a fantastic job and made me feel like family during this whole experience. He was respectful, helpful and extremely polite. Never pressured Barry did a fantastic job and made me feel like family during this whole experience. He was respectful, helpful and extremely polite. Never pressured me at all during the whole process. I gave him my price range for a used car and he did everything he could to put me into something I would like. Eddie had a fresh trade-in Kia Optima that they showed me and I fell in love. Eddie made sure the inspections were done correctly and that the vehicle was safe for me to drive home with which many dealerships do not do. He replaced/fixed some things that I had concerns about and got them fixed. When it came to the price of the car and purchasing the car, Wil was very helpful and nice on explaining what was going on. There were a couple of issues with my bank's financing which was all figured out in the end but in the end, the dealership got paid and I was able to drive home an amazing car. If you go to City Kia, ask for Barry. He truly wants to earn your business and will go above and beyond as well as Eddie. Thank you guys! More

Excellent Customer Service Overall great experience with purchasing my first NEW car 2017 Kia Forte! Wil Romero took his time and I was able to find the car that fit my needs. W Overall great experience with purchasing my first NEW car 2017 Kia Forte! Wil Romero took his time and I was able to find the car that fit my needs. Will definitely recommend to anybody. More

The Best It wasn't my first car buying experience, but it was my first GOOD car buying experience. Will Romero worked with me to make sure I got everything I w It wasn't my first car buying experience, but it was my first GOOD car buying experience. Will Romero worked with me to make sure I got everything I wanted from my purchase. I was in and out relatively fast, and never during the process did I feel pressure. My car is BEAUTIFUL!!! Certified pre owned vehicle at a price below market, I am ecstatic! I'll be back to City Kia to upgrade my husband's car very soon. Thanks guys! More

BAD Customer Service BAD CUSTOMER SERVICE!!! I will NEVER recommend this business again. I purchased a vehicle about 3 years ago, and the customer service was outstanding. BAD CUSTOMER SERVICE!!! I will NEVER recommend this business again. I purchased a vehicle about 3 years ago, and the customer service was outstanding. I guess over the years good help is hard to find. Someone by the name of Andrea is the rudest person that I have ever spoken to. I am not sure if she understands English well or not, but by her actions, I would say she doesn't. I made the same statement more than twice, and she continued to talk as though she didn't understand me. After about 2 minutes of her not comprehended, she speaks in a nasty tone, what car are you interested in? I responded any vehicle. Then in another nasty tone, when do you want to come in? I said, what I want to do is to speak to a general manager. She hangs up the phone on me. I then called back to talk to the General Manager again, with her nasty attitude she transfers me to someone by the name of Andrea again. If I had to guess I would say her friend. She gets on the laughing and having a conversation with someone else, and I say, "Are you the general manager?" No, we are trying to help you. Why are you calling here acting like that? I said, acting like what? She said, "Happy Holiday and hung the phone up. I started to call back again, but I realized that I was probably speaking with two uneducated people and it would be a waste of my time. I know understand why City Kia has a low rating. I will take my business someone where else. It's up to the customers to let City Kia know that it is the customers that pay their salary. I will never recommend them to anyone again. More

Great place to get a car Excellent customer service, everyone was very helpful. Thank you to Christian Rios for helping me to qualify for a 2017 Kia Soul. And thanks to all th Excellent customer service, everyone was very helpful. Thank you to Christian Rios for helping me to qualify for a 2017 Kia Soul. And thanks to all the managers that helped me get my car. More

Lease buy out I leased a Kia Soul three years ago and was instucted to go to the dealer to buy out the lease. The dealer processed this car as a lease turn in then I leased a Kia Soul three years ago and was instucted to go to the dealer to buy out the lease. The dealer processed this car as a lease turn in then sold me my car back to me and charged $3,000 to do it. Stay as far away from this dealer as possible, they just want your money and they don't cate what theu have to do to get it. More

Ask for Kay My husband took my car in for service and while he was there he was approached by Daniel and Brittany about trading in my 2013 Soul for a new model. My husband took my car in for service and while he was there he was approached by Daniel and Brittany about trading in my 2013 Soul for a new model. He started the process and I met him up at the dealership after work. I cant say enough about how easy the process was. We were given a chance to walk the lot and decide which car we were looking for with no pressure. We ended up dealing with Kay for the final process and I cant say enough positive things about her. She really took the time to explain everything and keep my husband and I occupied through the process of buy a car. As you know it takes a good amount of time to get through the whole process but Kay made me feel like I was just talking with an old friend. This was a great experience and I recommend if you are looking to buy a car go in and ask for Kay. You will not regret it. More

EVERYONE IS NOT A WINNER AT CITY KIA AT FIRST I GAVE THEM A GOOD REVIEW--LET ME RETRACT THAT REVIEW! THE WORST CUSTOMER SERVICE EVER! ONCE YOU SIGN YOUR CONTRACT YOU WILL GET TREATED LIKE AT FIRST I GAVE THEM A GOOD REVIEW--LET ME RETRACT THAT REVIEW! THE WORST CUSTOMER SERVICE EVER! ONCE YOU SIGN YOUR CONTRACT YOU WILL GET TREATED LIKE TRASH WITH NO RESPECT! THE GENERAL MANAGER SITS ON HIS PEDESTAL AND GIVES YOU A "THUMBS UP" FROM ACROSS THE DEALER. HE WILL NOT EVEN GIVE THE CUSTOMER THE TIME OF DAY TO ADDRESS ANY CONCERNS. AS A WOMAN AND SINGLE MOTHER STAY AWAY FROM ANY FAST-TALKING SALESMAN HERE. YOU WILL REGRET IT ! More

Service & Parts Nightmare! On 8/16/2017 I scheduled an oil change at city kia on orange blossom trail. I was greeted by a service advisor name Tyrone very professional and help On 8/16/2017 I scheduled an oil change at city kia on orange blossom trail. I was greeted by a service advisor name Tyrone very professional and helpful guy. Tyrone advised me that it might be a few hours due to their being a recall on my engine and the service department had to run test to see if my engine needed to be replaced. After a few hours I get a call back stating that my car will need a new engine and that Kia will put me into a rental car. (There was no time frame on how long it would take) 8/23/2017 I called city kia and spoke with tyrone again to see what the process was on my Kia Optima. Tyrone stated that they are backed up and that they have not even touched my car and mentioned that it will be a few weeks. I was fine with that because I was going out of town for 8 days. I mentioned to him if it would be a problem if I took the rental car out of town due to it being my only vehicle to travel with he stated that he will find out and call me back. Two hours later Tyrone calls me back stating that he spoke with the service manager and they managed to put my car in front of all the other Kia optima's that have the same recall as me and that have been waiting to be serviced. I was extremely happy and awed by the services I was receiving. I was content that I would be able to travel with my own car. I asked him what is the turn around time we are looking at he said a week at this point. 8/24/2017 the VERY next day Tyrone calls me stating that my vehicle is all good to go and that I can come pick up my car any time I want that day. I mentioned to him that it was a very quick of a turn around time to take my whole engine out and the components around it and put a whole engine in with testing it out and everything he then mentioned that they had several people working on the vehicle and that its only a days work. I show up at City Kia Tyrone gives me my keys. I head out to my car open the hood of my car and turn on my car engine and notice the check engine light is turned on, the battery light is turned on and the oil light is turned on. I move my steering wheel leeft to right like if I was to turn and its super loose hardly turning my wheels. At this point I request to speak to a manager and Mr.Ken Creevy the assistant service manager comes out without introducing himself and says "whats the problem ? which one is your car" very unprofessional. Mr. Ken Creevy, Anthony Cordova the shop foreman and myself walk out to my car and I turn on my engine and they right away say that my car is not done that they will fix it really fast. How do you let a client leave in a car thats not fixed the right way and having my steering wheel loose was really what shocked me. My vehicle should not have even left the shop with out being inspected by Anthony Cordova the shop foreman. We then go inside and Ken Creevy says to me " I don't know why your upset you are the one that brought the vehicle in for the recall. " no I did not I told him I brought my perfect running Kia Optima in only for an oil change! Donald Bradfute Director of Parts & service did not resolve any problem and let the customer experience fail. I am a very disappointed client on how I was taken like a joke and no resolution was given other then keeping my car for another hour and doing a quick fix of what it seems like it was. No care was given to me nor was there any apologies on this matter. There is no explanation or fault on why I almost left with a repair that was undone and that could have caused a horrible accident. More