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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
2,118 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest ...
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 2,118 reviews

June 02, 2025

Everyone I dealt with was very accommodating. The representative I dealt with directly was great. More

by cwinn32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jun 05, 2025 -

City KIA of Greater Orlando responded

Thank you for sharing your positive experience. We look forward to seeing you the next time your car needs service.

June 02, 2025

Excellent service. Lorenzo does an excellent job and everyone at the dealer treated us very well. More

by Crishenlunar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo
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Jun 05, 2025 -

City KIA of Greater Orlando responded

Crishen, Your satisfactions is our goal, and we are happy to hear you experienced exceptional service from Lorenzo. Please contact us when your new vehicle is ready for its first service. We would love to help!

June 02, 2025

Jay was not helpful at all, the manager helped me and took care of me More

by Jakyrafarlin0477
Recommend Dealer
Yes
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Jun 05, 2025 -

City KIA of Greater Orlando responded

Jakyra, We appreciate your time and feedback. We are pleased to hear that our managers were able to assist you with your concerns and questions. We look forward to the next opportunity to serve your vehicle needs again!

June 02, 2025

Friendly, efficient, and effective staff and service. Needed emergency service while out-of-state and they made it happen. More

by william.huttemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony George
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Jun 05, 2025 -

City KIA of Greater Orlando responded

William, Thank you for your time and kind review. We are pleased to hear that we were able to go above and beyond your expectations. We look forward to seeing you again when your car is ready for its first service.

June 02, 2025

I had the best service you can tell that he was caring and understanding. He hooked me up with food even got me a lift home... so I would not have to set up there for 4 hours. He got me a lift back to get More

by alott999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Anthony George
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Jun 05, 2025 -

City KIA of Greater Orlando responded

We would like to thank you for letting us know how we are doing. Here at- City KIA, we work extremely hard to ensure that all guests are comfortable with their visit. We look forward to the next time we serve your vehicle needs again.

June 02, 2025

Despite every road block they experienced I still let there in a car due to their hard work. They were both amazing and pleasant and knowledgeable More

by jameermitchell2011
Recommend Dealer
Yes
Employees Worked With
Andrew and Terrance
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Jun 05, 2025 -

City KIA of Greater Orlando responded

Jame, Thank you for your very kind review. We are delighted to hear that you fully and completely trust us with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service.

June 02, 2025

If you go to City KIA for service work, ask for Devon, she is fantastic and did an amazing job. She went out of the way to help resolve my vehicle problems. Thank you Devon! More

by CRAD200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon from Service Dept.
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Jun 05, 2025 -

City KIA of Greater Orlando responded

Crad, Thank you for your very kind review. We are always happy to hear that Devon has given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service.

June 02, 2025

Friendly customer service. Very knowledgeable. I appreciated the updates and the offer to ensure my car was completed same day. More

by Gilbertj1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cordoba
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Jun 05, 2025 -

City KIA of Greater Orlando responded

Gilbert, Thank you for your time and feedback. We are delighted to hear that you are completely satisfied with your experiences at Crown. That is our #1 goal! Please feel free to contact us for any of your vehicle service needs. We would be happy to help!

June 02, 2025

Always courteous and professional. Nate kept me informed and set up transportation to the mall quickly and efficiently. More

by JDLONG1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
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Jun 05, 2025 -

City KIA of Greater Orlando responded

JD, Thank you for your kind review. We are delighted to hear that your vehicle service was completed quickly, as promised with Nate! We look forward to seeing you again when your car is ready for its next services.

June 02, 2025

I had a great experience at the dealership for my oil change. Jocelyn, my service advisor, took excellent care of me. She was incredibly attentive, knowledgeable, and made sure everything was clearly exp More

by kennyelement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn
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Jun 05, 2025 -

City KIA of Greater Orlando responded

Kenny, Thank you for taking the time to share your experience with us. We are pleased to know that our Jocelyn has taken such great care of you. Our aim is to give every guest the highest possible level of customer service and quality.

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