City KIA of Greater Orlando

Rude! Their website said 'Call for Price' on a Telluride. When my wife called, the salesman or sales manager said "Why should I give you a price over the p Their website said 'Call for Price' on a Telluride. When my wife called, the salesman or sales manager said "Why should I give you a price over the phone? I've got 12 customers in here and that is a very popular vehicle!' I wish there was an option to give zero stars! We will never put up with rude customer service. We bought the Telluride elsewhere! More

Jose from City Kia Orlando FLORIDA did outstanding job to insure, I received the Gray Sorento that I wanted. What an Outstanding job he accomplished! insure, I received the Gray Sorento that I wanted. What an Outstanding job he accomplished! More

Review the Worksheet, Ask about every number listed. I think I visited this dealership sometime in December 2019 with a friend, to start They will show you a worksheet with FALSE number's, that they are I think I visited this dealership sometime in December 2019 with a friend, to start They will show you a worksheet with FALSE number's, that they are giving you so many discounts, reductions or rebates but when asked about some of those numbers the sales person and sales manager can't explain them. Do your research and be aware of any number changes from speaking with sales and then getting in finance office. Then we move on to a lot of tactics to keep you there and keep saying they are looking at getting better number's, Just leave. Honestly I recommend buying out of state if you can but highly don't recommend ORLANDO. I have been to every Kia Dealer within 100 miles of Orlando, Integrity and Honor just is not there as it should be in dealing with people. We as consumer's have to help keep each other protected as these dealerships are not trying to do business in an ethical matter. More

Nasty and weird salesperson Shopping for the new Kia car. Cons: 1) Salesperson or manager Keith Emm... (don't know exactly his last name) was really rude and not professional Shopping for the new Kia car. Cons: 1) Salesperson or manager Keith Emm... (don't know exactly his last name) was really rude and not professional at all. When I said to him give me better price he said I can give you $1 off... lol, such a horrible first expression, I start leaving and said I'll think about it, he stoped me and said that he can give me better price something $1700 I think, don't know exactly because he also confusing with prices!!!!! When I said to him can I get an estimate that he print it, he acted really weird and refused to give it me. That was really sketchy... I think it is normal to take a printed estimate price for car!!!! I already was pissed how he talks and how he act on my requests, so I just wanted to live as soon as possible. I told him I need an estimate to check others offers from other car companies, he said to me how about you will go to shop around and than come back to me and I'll give you $500 off of them price, that was a good move, but I already was pissed at him how he acted with me, so even I could get $500 off I'll take my business to somwhere else, where customer feels valued and welcomed!!!! Pros: 1) two stars because of another salesperson who was really helpful and nice, his name was Myles Anthony Wong. He took his time to show me all the cars that I wanted to see. He was very helpful. Even he walk me back to my car after I talked to that nasty man!!!! That was really nice of you!!! So sad that he is not in charge of financial part, I'm 100% he could give me the good price, not as another guy. I will not recommending this place!!!! They try to sell 2019 year car for same price as 2020 year car!!!!! More

Damage to my vehicle OVERALL DO NOT GO TO THIS DEALERSHIP OR HAVE THEM WORK ON YOUR CAR. ITS OUR HARD EARNED MONEY AND SAD TO SEE IT BEING TAKEN CARE OF WITH NO CARE AT AL OVERALL DO NOT GO TO THIS DEALERSHIP OR HAVE THEM WORK ON YOUR CAR. ITS OUR HARD EARNED MONEY AND SAD TO SEE IT BEING TAKEN CARE OF WITH NO CARE AT ALL I had been looking for awhile due to the fact wanting a very clean like new Z. The one you had was truly spotless inside and out and the only issue the backup camera not working but was told to come back on the 6th and they would swap it out which I agreed. Now before I go further please understand I work in Nebraska and came home due to wanting to prepare my home for the hurricane that was predicted to come, so on the 7th I had to fly back to Nebraska for work. Before coming I called to make sure I would be out by 3pm because my fiancé is in a wheelchair and I had to be there at 5pm to pick her up, I was told no problem. I get to your dealership on the 6th at 11am, I ended up not leaving until 630pm. I was told originally it was the back up camera, I was then told it was my head unit, I was told they were gonna replace my head unit and camera. Then they said they fixed what was I originally had but when backing the car out it didn’t work so they were gonna put a new head unit in, the head unit didn’t fix it either so they were gonna replace the head units wiring harness, put all my old stuff back in and it worked. Now at the point it’s around 530pm and I’m very upset because not only do I have a 2 hour drive, but my fiancé has been sitting outside her work in a wheelchair because I didn’t leave the dealership by 3pm which wasn’t suppose to be a issue. I get to my car and they couldn’t find my keys, had a lighter in my cup holder, couldn’t find the remote to my head unit and my center console / shifter area has a been severely scratched up, which the mechanic admitted to doing. I then requested for a manager to come out and see which Shawn and Joe came out and seen it and said would be taken care of. I go to leave and while pulling out notice my airbag light is flashing so I go back and get told by Shawn and your shop managers that, “we didn’t do this, it just happen to come on while we had it, it only has 15k miles so take it to Nissan and they will fix it”. I was beyond heated and at 630pm I had to rush to my fiancé’s work to pick her up. Before I left Saturday for work I took it to Nissan, showed the damage and got a quote which I sent to Shawn at 9:06am and then asked if he received it again at 12:36pm with no answer which I was told when he talked to me he wanted me to have his personal cell because it’s always on him if I need him. I also had to text Keith each time to try and get Shawn to message me back. I was called by Shawn Monday the 9th and was told they would only replace the shifter bezel because his mechanic said he didn’t do all of it, only damaged the bezel but not the other damage around the bezel and if he was gonna pay for all the damage he would just want the car back so he could take it to auction and get more for the car which I thought was ridiculous to say. The reason I drove to your dealership and even paid more than I wanted is because how pristine it was being it only had 15k miles. We got off the phone as he was suppose to contact Nissan but I called Nissan at 5pm on the 9th and they said they were never contacted. I then sent a text to Shawn at 5:10pm, called and left a voice mail and today on the 11th called and left a voice mail again with no answer. *Update* I sent the owner a email rust Johnson 2 weeks ago and still have not heard back. I had the silver shifter bezel sent to me but nothing else. I was told how they rewired my radio and after driving it my radio would shut off randomly and speakers would turn on and off. I took it to a stereo shop and it was the worst wiring job I have even seen so I had to pay to have it redone the right way. More

Fast service My wife's 2018 Kia Sportage. 25000 k. Got me in and out in under an hour. I questioned about the Total oil that is used in Kia's; never heard of it My wife's 2018 Kia Sportage. 25000 k. Got me in and out in under an hour. I questioned about the Total oil that is used in Kia's; never heard of it. I mentioned about doing my own oil changes after this one and choosing the synthetic oil that I thought would be best. It was suggested that would be fine but need to keep all receipts and as long as Kia did the work it's always documented. While I was waiting I researched Total Oil and found out it has a 4 1/2 star. More

Right place at right time My car just got the engine replaced on May 2, 2019 at Jenkins Kia in Gainesville Florida before my car went in the shop it was not making any noise af My car just got the engine replaced on May 2, 2019 at Jenkins Kia in Gainesville Florida before my car went in the shop it was not making any noise after my car came at the shop with the engine replaced it was making a knocking noise so I took my car back to Jenkins Kia twice to let them know that my car did not sound the same they informed me that I needed a alternator for my car so I am on vacation on May 23 in Orlando with my family and coming back from city while my car made a noise which is started running hot we pulled all we got home and when we checked underneath the hood the belts by the alternator was popped I had to find a Kia dealer in the area where we were on vacation at which was approximately 25 miles from where we were staying I found a dealer city Kia of Orlando on Orange Blossom Trail I took my car in and the service advisor John McCollum helped me with my car he took a look at the car and realize that when they replaced my engine they didn't tie in some kind a boat inside the thing and that caused my engine to lock up in the belt to pop off and everything like that but thank God that I was in Orlando because if I had went back to Jenkins Kia they probably would've told me the same thing about the Alternator but thank God for Siri care of Orlando because they fixed my car and now my car sounds like a brand new car like before it went into Jenkins Kia John was very polite he was very helpful and they had my car fixed in a day as which drink is he had my car for over almost a month and they didn't fix the problem so thank you for Kia of Orlando John you rock More

Please do not buy from this dealer! It is now day 26: Still no call from City Kia General Manager about my issues: Still no call from City Kia Service Manager ever about fulfilling t It is now day 26: Still no call from City Kia General Manager about my issues: Still no call from City Kia Service Manager ever about fulfilling their responsibility to my warranty over the manufactured defective panoramic sunroof and front parking sensors Still no call from City Kia's Finance manager about why they have not paid off my trade in and I am still paying on it Still no update on an arrival time for the parts necessary to fix this issue from Daytona Kia only except it may take up until a year to get the parts And it has been 8 days since I opened this claim here with Kia USA and not one returned call or email. I am assuming at this point my only options are social media posts, the Better Business bureau, the FTC over fraud and lack of fulfilling of warranty, Florida consumer affairs over possible lemon law applications, Corporate Kia to contact Scott McKee the Public Relations Director, reaching out to the national TV stations which are owned by my wife's employer to create a news story, and finally seeking legal advice from an attorney. I pray these steps are not necessary and that you would just contact me and help me to resolve this issue. More

Didnt Purchase but Great Service I went to this dealership looking for a used Kia Optima in Black. Although they did not have the specific car I was looking for, I found one that was I went to this dealership looking for a used Kia Optima in Black. Although they did not have the specific car I was looking for, I found one that was a good second runner up. I test drove a vehicle with Jorge and he was extremely friendly and knowledgeable about the car. I was not sold on buying a car that day because I wanted to do more research and because it was not the car I wanted. Although all carsalesman are pushy and try to get you to make a sale that day, Jorge and the manager respected my decision and I appreciated that. Their customer service was amazing but I cannot confirm how the service will be during the purchase process. I do know that the test drive process was fairly smooth and easy. More

Sunday experience I just wanted to share what a great experience I had taking my car in for an oil change on Sunday. I was a little nervous running a few minutes late a I just wanted to share what a great experience I had taking my car in for an oil change on Sunday. I was a little nervous running a few minutes late and and the gentleman outside who told me to not worry and just to leave my car keys in the car and to go inside and relax. Then as I walked in, Ismael greeted me and engaged in conversation with me In such a nice way making me feel at ease when I was rushing trying to not inconvenience anyone. Then as I waited I got a nice little massage in one of the chairs inside waiting room. Finally, when (I believe his name was Douglas) walks in, and tells me my car is ready he was so friendly as well and with a big smile made some suggestions and wished me a good day. Good service is a rare thing these days, I was also the last appointment on a Sunday (I could’ve been rushed) and I was exceptionally treated to the point my daughter didn’t want to leave!! Thank you, because delivering such great service an attention turned a tough day around for me and I left there feeling empowered by the kindness of these men!! More