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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,205 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,205 reviews

April 17, 2025

Fast service and always let me know everything what's going on. I'm very happy with the services More

by sandramedina4099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Gentile
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Apr 18, 2025 -

City KIA of Greater Orlando responded

Sandra, We appreciate you for leaving us this marvelous review! We are delighted to know that our team provided you with fast service and let you know everything that was going on with your vehicle. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 17, 2025

Abel brinda excelente atención y la calidad del servicio es excelente, muy satisfecha con el servicio brindado More

by VANESSACEGARRA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samer Ezzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel
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Apr 18, 2025 -

City KIA of Greater Orlando responded

VANESSA, Para City KIA of Greater Orlando, brindar un servicio excelente es fundamental, y nos complace que los esfuerzos de Abel hayan sido de su agrado. Nos alegra saber que le brindó una excelente atención.

April 17, 2025

Juan Castillo was fantastic, now, the wait time was terrible, more than 4 hours for the simple things I had to do to my car More

by fleslerdavid
Recommend Dealer
Yes
Employees Worked With
Juan castillo
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Apr 17, 2025 -

City KIA of Greater Orlando responded

David, Thank you for your time and feedback. We are delighted to hear that Juan was able to provide you with exceptional customer service but had a issue with the wait time for your services. We value your opinion and would like the opportunity to speak to you on this matter, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

April 17, 2025

They returned the car to me dirty, with the air conditioning on full blast, I had to wait a long time to return the car and to pick it up!! More

by MAPOLO1070.YURI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maximiliano Ercolani
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

City KIA of Greater Orlando responded

Yuri, We appreciate you taking the time to write this honest review. We are very sorry to hear that your service experience was unpleasant due to the vehicle being dirty and A/C being on full volume. Your feedback matters to us and would like the opportunity to speak to you on this matter, please give us a call at our dealership and ask for the Service Manager. We would be happy to help you.

April 17, 2025

Devon was amazing and extremely helpful. She kept me up to date the entire time More

by Vasconcellos37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
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Apr 18, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Devon this extraordinary review! We are pleased to know that she was amazing, extremely helpful and kept you up to date the entire time.

April 17, 2025

Always great service Always great, professional and timely service at this location. Would definitely recommend! More

by erika.torres06
Recommend Dealer
Yes
Employees Worked With
Jay Torres
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Apr 18, 2025 -

City KIA of Greater Orlando responded

Erika, Thank you for leaving us this amazing review and recommendation! We are happy to know that our team is always great, professional and timely. We look forward to continue serving you in the future when the time comes.

April 17, 2025

The whole experience was very informative and helpful while not being stressful or pressuring. They were able to work with me on price and help me find what was the best fit for me. More

by Jessie_rambo1
Recommend Dealer
Yes
Employees Worked With
Terrence
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Apr 18, 2025 -

City KIA of Greater Orlando responded

Jessie, We appreciate you for leaving us this remarkable review! We are honored to have had the opportunity to work with you and we are glad that our team provided you with top notch service. We are delighted to know that they were very informative, helpful and worked with you on price/what was the best fit for you. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 17, 2025

Franco its good he help wi tb everything Franco its good he help wi tb everything More

by BIAGGIO9126
Recommend Dealer
Yes
Employees Worked With
Franco pagano
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Apr 18, 2025 -

City KIA of Greater Orlando responded

BIAGGIO, Providing quality and efficient service is so important to us here at City KIA of Greater Orlando and we are glad that Franco's efforts met your satisfaction! We are thrilled to know that he was good and helped you with everything.

April 17, 2025

Waited a while for service. The end result was good. I don't have anything else to say. More

by SIERA.MILLER16
Recommend Dealer
Yes
Employees Worked With
Johnathan Cordoba
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Apr 17, 2025 -

City KIA of Greater Orlando responded

SIERA, Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that the end result was good.

April 17, 2025

I appreciate all attention and service! Frank was amazing with us! It’s always good came here! More

by Eliane Croscatto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Apr 17, 2025 -

City KIA of Greater Orlando responded

Elaine, We are grateful for you leaving Frank this exceptional review! We are pleased to know that he was amazing with you and attentive. We look forward to continue serving you in the future when the time comes.

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