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City KIA of Greater Orlando

Orlando, FL

4.5
548 Reviews

9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 548 reviews

November 28, 2022

Gus Papas was our sales agent at City Kia. He understood my requirements. There was no pressure to add any options or extended warranty that I did not want. I would definitely consider purchas More

by ms.levine.mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Lacognata, John Leggio, Veronica Perez
Nov 29, 2022 -

City KIA of Greater Orlando responded

Thank you so much for your positive review! We greatly appreciate the opportunity to work with you, and we are so glad that Gus could provide you with a smooth, pressure-free experience. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

November 25, 2022

The main reasons would be that we did not reach the monthly promissory note agreement that we had established and the manager promised. The other reason is that the wait for finance was quite lon More

by Kevin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Duke, Carlos Castillo, Reputation Manager
November 23, 2022

The service was amazing and Keith Parker make sure that my time there was pleasant. Thank you More

by Johnny Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Parker
Nov 28, 2022 -

City KIA of Greater Orlando responded

Johnny, Thank you so much for your positive review! We are happy to hear that Keith could provide you with top-notch service throughout your visit. It is our pleasure to serve you, and we hope to see you again the next time you are in need of automotive service.

November 18, 2022

They were great and got my recall and repair done the same day. I also had Keith Parker answer a few questions I had about my Kia. Everyone was very friendly. I also love how a free car wash is always th More

by rhs027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Parker, Tim Duke, Carlos Castillo, Reputation Manager
Nov 21, 2022 -

City KIA of Greater Orlando responded

Thank you so much for your positive review! We are so glad that Keith and the team could get your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 13, 2022

Manuel and his partner really help me they did a good job and also virginal Diaz I'm happy with the service I got thank u, hope to get my gifts soon More

by gladysla1281
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Duke, Carlos Castillo, Reputation Manager
Nov 14, 2022 -

City KIA of Greater Orlando responded

Thank you so much for your positive review! We are so glad that Manuel and Virginia took great care of you throughout your visit. Our customers' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

November 12, 2022

From the moment we walked in we were catered to. All questions were answered and we even got lunch. Jose was great! And Eric was very thorough More

by kimberleethomas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 14, 2022 -

City KIA of Greater Orlando responded

Kimberlee, Thank you so much for your positive review! We are so glad that Jose and Eric took great care of you throughout your visit. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

November 12, 2022

Talk about excellent service I would not take my car anywhere else. Thank you Anthony George !. More

by dspaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Duke, Carlos Castillo
Nov 14, 2022 -

City KIA of Greater Orlando responded

Thank you so much for your excellent review! We are so glad that Anthony could provide you with top-notch service It is an honor to have your confidence and loyalty. We look forward to continue providing you and your vehicle with our best care in your visits to come!

November 10, 2022

Horrible experience! ! I had, I took my car for an oil change and to have the air bag light checked, which keeps flashing. When I called to make the appt. I notified what More

by Sterosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Duke, Reputation Manager
Nov 10, 2022 -

City KIA of Greater Orlando responded

Hello Sterosario, Thank you for leaving us a review and bringing this to our attention. Our service department has always been known to provide the utmost in customer satisfaction, and we feel discouraged to hear that you are unsatisfied with your experience. We would welcome the opportunity to speak with you on this issue. Please contact us at the dealership and ask for the service manager.

November 09, 2022

I had an excellent experience at this dealership. Jay Torres the representative was informed, helpful and courteous. More

by santanaevelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Torres , excellent employee.
Nov 09, 2022 -

City KIA of Greater Orlando responded

Thank you so much for your positive review! We are so glad that Jay could provide you with top-notch service throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

November 09, 2022

KIA usually gives good service. ..however, to me, what makes KIA great is good customer service. My customer service person, Keith Parker, was just that. He was knowledgeable about More

by sfgrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Parker, Tim Duke, Carlos Castillo, Reputation Manager
Nov 10, 2022 -

City KIA of Greater Orlando responded

Thank you for taking the time to leave us this positive review! We are happy to hear that Keith provided you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that Keith and the team may help you with.

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