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City KIA of Greater Orlando

Orlando, FL

4.4
1,188 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,188 reviews

April 08, 2025

Very detailed and excellent communication. Everyone I dealt with was helpful and friendly. 10/10 More

by SHARONJANELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Apr 09, 2025 -

City KIA of Greater Orlando responded

SHARON, Thank you for leaving us this positive review! We are happy to know that our team was very detailed, had excellent communication, helpful and friendly. Please do not hesitate to let us know how we may be of further service to you.

April 08, 2025

Service did take longer than expected. I was very quoted 2-3 hours ended up take closer to 5. More

by annier2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Apr 09, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this stunning review! We sincerely apologize that your service took longer than expected. We hope to still serve you again in the future when the time comes.

April 08, 2025

Long time waiting, didnt wash the car then I received a voucher for a free car wash but it didn't work. Much more expensive than expected, sayng that now is manadatory to pay for aditional additives to the More

by Mfabaron
Recommend Dealer
No
Apr 10, 2025 -

City KIA of Greater Orlando responded

We appreciate you taking the time to write this review and feedback. But sadden to hear that you didn't receive your free car wash as promised. We do apologize for the inconvenience and would like to speak to you to see what we could do. Please give us a call at our dealership and ask for the Service Manager, we would love to help.

April 08, 2025

Respectful, communicative, professional while purchasing a vehicle. Test drove while features of the car were explained. More

by Mrstconde
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Job Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

City KIA of Greater Orlando responded

Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were respectful, communicative and professional. Congratulations on your new vehicle- behalf of the entire team!

April 08, 2025

Great service I always come to this location to get my services since day one. More

by ZMALDONADO08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Job Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this spectacular review! We are delighted to know that our team provided you with great service. We look forward to continue serving you in the future.

April 08, 2025

On time service with appointments, my service advisor Jonathan Cordoba very courteous and helpful checked up on me during my visit while I was waiting for my car and promised me a time frame of completio More

by ERZGRAGGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Gomila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Cordoba
Apr 09, 2025 -

City KIA of Greater Orlando responded

Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that Jonathan's efforts met your satisfaction! We are thrilled to know that he was very courteous, helpful, promised you a time frame completion and it was done before that. We wish you safe travels until we meet again!

April 08, 2025

Was very pleased with their effort on getting us the most savings 😀 thank you so much.... More

by tuta861
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Gomila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

City KIA of Greater Orlando responded

Tuta, Thank you for leaving us this amazing review! We are happy to know that they put in effort to get you the most savings. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 08, 2025

Manuel Muñoz was very Courteous, professional and very knowledgeable! Karina Paez was also very welcoming and accommodating in her position, she an asset to the company. Hope we can work other sales aft More

by celsovelez3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marie receptionist on the Phone, was the first person to help and gave a full orientation through the Phone!
Apr 09, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Manuel and Karina this terrific review! We are so appreciative of the opportunity to work with you and we are glad that they provided you with stellar service. We are happy to know that they were very courteous, professional, knowledgeable, welcoming and accommodating. Congrats on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 07, 2025

This time they were very accommodating! I couldn't wait there as I had just recovered from an illness so they had an Uber drive me home and back to pick up my car. I was very pleased! More

by FILOMENA0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Apr 07, 2025 -

City KIA of Greater Orlando responded

FILOMENA, Providing quality and efficient service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very accommodating. We wish you safe travels until we meet again!

April 07, 2025

Christian e Iván son excelentes, buen servicio, muy atentos. Me ayudaron y contestaron is preguntas. Me gusta que tienen la máquina de café. More

by PUMALEXUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

City KIA of Greater Orlando responded

Para City KIA of Greater Orlando, brindar un servicio impecable es fundamental, y nos complace que el esfuerzo de Christian e Ivan haya sido de su agrado. Nos complace saber que fueron excelentes, serviciales, muy atentos y que respondieron a sus preguntas. ¡Felicitaciones por su nuevo vehículo, de parte de todo el equipo!

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