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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,206 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,206 reviews

April 11, 2025

It was very easy to get my car serviced. Everyone was very nice and super attentive! More

by ADRIABITINO65
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Providing outstanding service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very nice and super attentive.

April 11, 2025

I truly enjoyed my visit yesterday upon my oil change service request. Abel the Manager Representative was accommodating and truly knowledgeable. I am appreciative with his approach and service way t More

by YALEX101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel (his not listed above)
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Abel this stunning review! We are pleased to know that he was accommodating, knowledgeable and had a terrific personality. We hope to serve you again in the future when the time comes.

April 11, 2025

The service was very good, I'm very satisfied thank for everything . It's totally recommendable More

by HANIAMMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this wonderful review and recommendation! We are pleased to know that our team provided you with very good service. We hope to serve you again in the future when the time comes.

April 11, 2025

Made me think something would be covered under warranty. Then told me repair would cost one price. Without getting an ok or changing what they were doing, kept telling me the repairs would cost more and mor More

by jaci0576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Jaci, We appreciate you taking the time to write this honest review on our Sales Department. We are disheartened to hear that you were told that some parts were under warranty but then some parts weren't. We understand the confusion and frustration that may occurred during your visit. Please give us a call at our dealership and ask for the Sales Manager. We would love to help you.

April 11, 2025

Very disappointed in the service advisor Jocelyn was very pushy in selling your products. I understand that she does probably have to meet a quota however flat out lying to the customer telling the customer More

by Gdorta13
Recommend Dealer
No
Employees Worked With
Josselyn
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Dorta, Thank you for taking the time to write this review. We are very sorry to hear that you didn't receive the best service in our Service Department. We would like to speak to you on this matter. If you could please contact our dealership and ask for the Service Manager, we would be glad to assist you.

April 10, 2025

Originally we came to Kia for a vehicle that was not available but advertised. We was able to manage selecting another vehicle close to the one we first set our eyes on but it was a bit disappointing be More

by eboneyy
Recommend Dealer
Yes
Employees Worked With
Myles Wong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrence
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Apr 10, 2025 -

City KIA of Greater Orlando responded

Eboneyy, We are grateful for you leaving us this exceptional review! We are pleased to know that our team located a vehicle that was similar to the one you saw advertised. We sincerely apologize that the vehicle was a lot different in price and we did not have the one advertised. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 10, 2025

Very professional The work was done in a timely manner, and my car was returned back clean. The only thing that could've been done better was when my tires was rotated that they checked the air pressure More

by Zane Gray
Recommend Dealer
Yes
Employees Worked With
Anthony
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Apr 10, 2025 -

City KIA of Greater Orlando responded

Zane, Thank you for leaving us this incredible review! We are happy to know that our team was very professional, completed the work in a timely manner and returned your car back to you clean. Please do not hesitate to let us know how we may be of further service to you.

April 10, 2025

Not impressive at all I hate having to bring my car here. They take too darned long. More

by FST76O8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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April 10, 2025

Sure! Aquí tienes un review breve en inglés con buena redacción y más de 15 palabras: Excellent customer service at City Kia! The staff was professional More

by DANHH08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilfrenk Tejidor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

City KIA of Greater Orlando responded

DAN, Thank you for leaving us this amazing review! We are happy to know that our team was professional, friendly and kept you updated throughout the process. Please do not hesitate to let us know how we may be of further service to you.

April 10, 2025

Great communication all around with staff and work completed with time frames stated at the beginning. More

by andyjburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Disla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

City KIA of Greater Orlando responded

Andy, Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that our team had great communication and the work was completed within the time frame stated at the beginning. We wish you safe travels until we meet again!

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