Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
City KIA of Greater Orlando
Orlando, FL
548 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 548 reviews
January 10, 2023
OUTSTANDING Care and Professionalism. Salesperson Chems at City Kia was knowledgable, informative, excellant at his job and his attitude is fabulous. THIS WAS THE BEST CAR BUYING EXPERIEN Salesperson Chems at City Kia was knowledgable, informative, excellant at his job and his attitude is fabulous. THIS WAS THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD over 12+ autos. The team is cooperative, supportive and you can feel awesome energy in the dealership ( No creepy stalking salespeople, just an authentic CARING real people place). The sale was FAIR for both the dealership and the customer and isn't it suppose to be a two way street. I love my new car even more that the experience was so nice, it leaves a great feeling and pleasure of ownership. THANKS so kindly. I think this is what all dealerships want to me but seem to miss the authentic business exchange More
by Jamie
Employees Worked With
Chems Bekkaoui
January 04, 2023
Rafael Cruz was great! We live in Lakeland and got to the dealership just after 7 (an hour before close). Rafael was very accommodating, he was never rude or never made us We live in Lakeland and got to the dealership just after 7 (an hour before close). Rafael was very accommodating, he was never rude or never made us feel rushed. We got into our new vehicle and couldn’t be happier! I would definitely recommend Rafael for anyone looking for a new or used vehicle in central Florida! Thanks again Rafael! More
by Larmouth
Employees Worked With
Rafael Cruz
December 28, 2022
As part of the deal we make when I bought a brand new car for my teenage daughter, the dealer owed us the window tints install on the vehicle. We make an appointment for 9:30am an according to the service ad for my teenage daughter, the dealer owed us the window tints install on the vehicle. We make an appointment for 9:30am an according to the service advisor, they should take 4 hours and by 3:00pm the car should be ready. At 2:50pm when I approach to the service advisor to asked if the car will be ready soon, he told me that they where running behind. At 4:30pm, an hour later that the estimated finish time my vehicle was still seating in the parking lot without being touch since it was parked in the morning. After I complaint, they offered me a coupon for a hot dog after more than 6 hours waiting. The time passed and after few times that I complaint with everybody, the car came by 7:00pm all dirty (they said they will do a complimentary car wash) and with lots of bubbles on the window tints. I argued with them about the poor job they did, they took the car for another our and finally I leave the dealer at 8:00pm since 9:30am that I arrived with a car with bubbles on the window tints, hungry, an angry face and being told by the sales manager to take the car to somewhere else to fix it and he will paid for it. Worst customer service that I have ever received... More
by Luis R
Employees Worked With
Jeremy, Del Rio, Austin, Tim Duke, Carlos Castillo
