Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
2,767 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
Contact Dealership
View Awards

9550 S Orange Blossom Trl

Orlando, FL

32837

Directions

By Type

Showing 2,767 reviews

October 09, 2025

Oscar and team great Attentive to our needs Kept informed on the progress with the repairs More

by sshell1240
Recommend Dealer
Yes
Employees Worked With
Recall service
Report | Print
Oct 09, 2025 -

City KIA of Greater Orlando responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 09, 2025

This time, the service was very slow. They assigned three cars to the same employee at once. It also took a long time to deliver the car. The car wash wasn't the best; the windows were co More

by ANAROSAIORTIS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: Franco
Report | Print
Oct 09, 2025 -

City KIA of Greater Orlando responded

Ana, thank you for providing this feedback. We apologize for not delivering an exceptional service experience to you. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind, we'd love to address your concerns in detail by speaking directly with you.

October 09, 2025

Service department was easily accessible and the vehicle services were done in a timely manner. Robert Kidwell was professional and provided great customer service. More

by KP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kidwell
Report | Print
Oct 09, 2025 -

City KIA of Greater Orlando responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City KIA of Greater Orlando. We look forward to having you as one of our valued customers for many more years to come!

October 09, 2025

Thanks to Josh Farely I had an awesome experience. I will gladly return to City Kia for service on my car. More

by Grurestless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Farely
Report | Print
Oct 09, 2025 -

City KIA of Greater Orlando responded

Thank you for choosing City KIA of Greater Orlando. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 09, 2025

Josh Is the Only reason I go Kia greater Orlando. You should have more employees like Josh. More

by JOHNNYINKTATTOOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Oct 09, 2025 -

City KIA of Greater Orlando responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 09, 2025

Car was in service for 4 hours for a simple diagnostic check. No work actually done. Could not get car back because we found out later that the car was taken 2 miles down the road to an offsite servic More

by JSTROB001111
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony - Service
Report | Print
Oct 10, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your time and patience. We are disappointed to hear that your service experience wasn't what you expected, we would like the opportunity to speak to you. Please give is a call at our dealership and ask for the Service Manager, we would love to help you.

October 09, 2025

Worse customer service EVER! ! Wish I could return my vehicle & make purchase elsewhere....... will not return More

by WILLIE5811
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : do not recall names, too many were involved
Report | Print
Oct 10, 2025 -

City KIA of Greater Orlando responded

Willie, We appreciate your time and feedback. We are disappointed to hear that your experience wasn't what you expected and would like to speak to you to see how we can make the experience a better one. Please give us a call at our dealership and ask for the General Manager, we would love to help you.

Oct 10, 2025 -

WILLIE5811 responded

I spoke with a supposed Manager today, I left him a voicemail message on 10/06 @ 9:08am & he never responded until 10/08 at 10:27am his # is 954-439-0884. They lost my license plate cover from my trade in, one of many of my disappointments with this Dealership of which I will be contacting KIA customer service to discuss.

October 08, 2025

Service employees very helpful & explain everything regarding my service. Tony explained my upgrade of my GPS. More

by FML616
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in the service department
Report | Print
Oct 08, 2025 -

City KIA of Greater Orlando responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City KIA of Greater Orlando!

Oct 08, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your very kind review. We are always happy to hear that Tony has given you 100% satisfaction! We look forward to seeing you again when your car is ready for its next service.

October 08, 2025

I enjoy bringing my suv to the shop every one appears to be professional and kind people More

by LUCILLEBRANDON60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
Report | Print
Oct 08, 2025 -

City KIA of Greater Orlando responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 08, 2025

Patrick was a great sales person. He understood what we were going through and did everything to get us in an affordable vehicle. Thanknyou Patrick! More

by ELRIC1976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raheem Patrick
Report | Print
Oct 08, 2025 -

City KIA of Greater Orlando responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Oct 08, 2025 -

City KIA of Greater Orlando responded

Hello, We are delighted to hear that Patrick was able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!

1
2
3
...
277