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City KIA of Greater Orlando
Orlando, FL
544 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 3:00 PM
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Showing 544 reviews
September 09, 2024
The worst service department. No customer loyalty they don’t answer calls they don’t return calls and they never have answers for you! I have now for over a year been battling the No customer loyalty they don’t answer calls they don’t return calls and they never have answers for you! I have now for over a year been battling them because of oil consumption. I was told by the service manager that he wants for engine to die so he can replace it because like myself he’s tired of this problem like myself I then said I want my car fixed not die then you fix. So with that being said this the service they provide or offer. City Kia has the worst service department!! Beware More
by Kim73ellis
September 05, 2024
Is really very bad experience ,about the sales people at this dealership, they treat you as a piece of crap, the humiliate, people, very unprofessional staff at this location, if they said they try to work this dealership, they treat you as a piece of crap, the humiliate, people, very unprofessional staff at this location, if they said they try to work with you to solve a situation is a big LIE, I did not recommend this place is the worst, customer service is a 0 ,and the staff is horrible. Don't spend your time going there. More
by Yaucana58pr
August 07, 2024
City Kia of Orlando Service Dpt. : NOT GOOD AT ALL!. Dropped my car on Tue Jun25th for 8,000 miles service and a check on a noise/vibration which had come up a couple of days befor : NOT GOOD AT ALL!. Dropped my car on Tue Jun25th for 8,000 miles service and a check on a noise/vibration which had come up a couple of days before. On July 8th they still did not know when my car would be ready or when will I get a temporary replacement. During these 14 days I heard all kind of stories, from their "system had been down and delayed inputting your info", to "we have to request the manufacturer to send the replacement part'', going through lies like "your car is here" or "your car is at another of our location", and -of course- the traditional "give me 5 minutes and I'll solve your situation". After a full month, my car was finally returned and repaired. I didn't get clear explanations of what had happened just that it was a Warranty issue and was solved. I later noticed some scratches and dents, and upon bringing the car to verify damages, I was referred to a body shop to get an estimate, only to find out that City Kia is refusing to pick up the bill. I understand they need time to verify against their original photos, and that's fair, but they are not taking this issue as serious as they should. It seems their Philosophy is to wear out the customers while they evade all responsibility. And by what I hear, they're pretty good at it. At this stage, I think I may have to use legal advice and actions. Sad, but this dealership has to slow down deceiving customers. As a follower commented on one of my posts: "Kia is synonym for trash" If you own a KIA, I strongly suggest to try servicing at a real professional center, even if it is not KIA. If you are considering buying one, these guys are very effective at selling it to you, but don't fall for aftermath traps. More
by psacevedo
Employees Worked With
Jay Torres
June 06, 2024
This place is a joke takes from customers even when they don’t want the car the manager or go was a joke liar and gave us false information word of mouth is your worst enemy and guess what I have a big mout don’t want the car the manager or go was a joke liar and gave us false information word of mouth is your worst enemy and guess what I have a big mouth everyone I know will know how we were treated we still haven received our mats or the touch up on the front of the car Mike promised us . He doesn’t answer his phone and when we go there he isn’t in . Shotty place what a joke More
by Ladybuckeye5
Employees Worked With
Carlos Castillo
April 25, 2024
Worst dealership ever! starting with the advisors and following with the service managers Frank and O Platt! DO NOT BUY KIA warranty and service are the worst.. they refuse starting with the advisors and following with the service managers Frank and O Platt! DO NOT BUY KIA warranty and service are the worst.. they refused to cover safety issues in your vehicle plus the customer service skills are 0 my airbag cracked one side of my dashboard they don't want to do anything about it. More
by charlene castro
Employees Worked With
Garcia, Platt
April 09, 2024
It was my first time at a dealership. I had no idea what I was doing thankfully, I was paired up with Marilyn Santos she answered all my questions and helped me tremendously. I am gratef I had no idea what I was doing thankfully, I was paired up with Marilyn Santos she answered all my questions and helped me tremendously. I am grateful to have been paired with someone with so much knowledge. I am so happy with my vehicle and the great communication that she maintains with me. More
by Samantha.arce1
Employees Worked With
Marilyn Santos
March 22, 2024
No lo recomiendo, compré un Kia Forte LXS 2021 nuevo y el servicio es terrible, nunca volví, cancelé las garantías extendidas y tardaron 6 meses para decirme finalmente que solo descontaban unas cuotas (cobr servicio es terrible, nunca volví, cancelé las garantías extendidas y tardaron 6 meses para decirme finalmente que solo descontaban unas cuotas (cobrándome los intereses), tienen terribles prácticas como asignarte citas de servicio técnico cuando tú no las necesitas, no tienen servicio al cliente, traté de que me resolvieran un par de inquietudes dos días después de la compra y nadie sabía. Además de que para que me aseguraran el carro en Geico tuve que enviar fotos de barra antirrobo por los problemas que tienen de que son los carros más fáciles de robar. More
by opineros
Employees Worked With
Terrible servicio
March 16, 2024
The process from start to finish super easy! the staff was every nice and knowledgeable. the staff was every nice and knowledgeable. More
by justin.stillson
February 15, 2024
By far the worst car buying experience my wife and I have ever had. Short and sweet they owe us $648.01 and if you buy a car from them make sure everything is done before you walk out the door cause they won ever had. Short and sweet they owe us $648.01 and if you buy a car from them make sure everything is done before you walk out the door cause they won’t pick up your call or return any calls you make to them. More
by sideyourhome
Employees Worked With
Joe
February 08, 2024
Friendly and helpful throughout the car buying process. I will definitely buy my next car from there as well I will definitely buy my next car from there as well More
by davidcarnley39
Employees Worked With
Other Employees :
Carlos Castillo, Gabriel Polanco, John Murphy, Nick Camacho
