City KIA of Greater Orlando

You can't leave zero stars fyi the positive reviews are managers looking to save their g@$$. This is the worst service center I've ever encountered. Don't EVERRRR get the tire warranty. They do everything managers looking to save their g@$$. This is the worst service center I've ever encountered. Don't EVERRRR get the tire warranty. They do everything not to honor it. They tell you it's not worn enough or overworn. I brought car in with a plug They did nothing. Asked to them to check air. Nothing. They suck so bad they didn't even ask me if I paid after oil change that was free under warranty, but didnt tell me it expired until it was done. I bought the car and after that...only contacted me for service and I drove miles to get tires checked before trip...nope. oil change with warranty left loose oil filter sooo leaked everywhere. Wrong. Hlad to pay to get replaced where I was when found it was messed up. Tried to get me to take down my reviews by fixing everything..and I would've...except, they messed that appt up too. I regret buying the car because i couldve saved money by getting a luxury car where they take care of you. For the cost of what I've paid to get their mistakes fixed. Yup thats right.. I regret the warranties. The service dept. The purchase. More

Worst service center I've ever been to. STAY AWAY! DON'T buy and services from here and save yourself the time and headache. It's been over 5 HOURS FOR AN OIL CHANGE AND IM STILL WAITIN STAY AWAY! DON'T buy and services from here and save yourself the time and headache. It's been over 5 HOURS FOR AN OIL CHANGE AND IM STILL WAITING!!!!!!!! A basic oil change that I made an appointment for 5 HOURS!! Nobody cares, explanation is they are overwhelmed. WORST More

Great experience with Salesmen, Carlos & Matthew. Very professional Thanks to your Finance Dept., Carlos Hernandez for all his help. Very professional Thanks to your Finance Dept., Carlos Hernandez for all his help. More

Excellent customer service by Luis Rivera. Very knowledgeable and communicative. Explained everything in detail and made sure I was satisfied with the work that was done. Very knowledgeable and communicative. Explained everything in detail and made sure I was satisfied with the work that was done. More

I went to the dealership and asked for my usual advisor wich unfortunetly wasnt there that day. However I was placed with Advisor Luis Rivera and I have to say it was a a great fit. Luis was very knowled wich unfortunetly wasnt there that day. However I was placed with Advisor Luis Rivera and I have to say it was a a great fit. Luis was very knowledgeable and helpful. He took care of me without hesitation. I felt right at home. Thank you Luis Rivera for making my experience a painless and smoth one. More

The worst service department. No customer loyalty they don’t answer calls they don’t return calls and they never have answers for you! I have now for over a year been battling the No customer loyalty they don’t answer calls they don’t return calls and they never have answers for you! I have now for over a year been battling them because of oil consumption. I was told by the service manager that he wants for engine to die so he can replace it because like myself he’s tired of this problem like myself I then said I want my car fixed not die then you fix. So with that being said this the service they provide or offer. City Kia has the worst service department!! Beware More

Is really very bad experience ,about the sales people at this dealership, they treat you as a piece of crap, the humiliate, people, very unprofessional staff at this location, if they said they try to work this dealership, they treat you as a piece of crap, the humiliate, people, very unprofessional staff at this location, if they said they try to work with you to solve a situation is a big LIE, I did not recommend this place is the worst, customer service is a 0 ,and the staff is horrible. Don't spend your time going there. More

This place is a joke takes from customers even when they don’t want the car the manager or go was a joke liar and gave us false information word of mouth is your worst enemy and guess what I have a big mout don’t want the car the manager or go was a joke liar and gave us false information word of mouth is your worst enemy and guess what I have a big mouth everyone I know will know how we were treated we still haven received our mats or the touch up on the front of the car Mike promised us . He doesn’t answer his phone and when we go there he isn’t in . Shotty place what a joke More