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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
2,766 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 2,766 reviews

May 19, 2025

Excellent service! ! Robert was very thorough, attentive, and knowledgeable about the sales process and helped to explain it in a way that made sense!! Loved the team at More

by aileycastellano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Oertle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

City KIA of Greater Orlando responded

Ailey, Thank you for leaving Robert this fantastic review! We are happy to know that he was thorough, attentive, knowledgeable and provided you with excellent service. We look forward to working with you again in the future when the time comes. Congrats on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

May 19, 2025

Excellent explanation of everything my car needed and good advice from the team thanks for everything you do More

by NAYI_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesenia Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

City KIA of Greater Orlando responded

NAYI, Providing outstanding service is so important to us and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they gave an excellent explanation of everything your car needed and good advice. We wish you safe travels until we meet again!

May 18, 2025

Zach and Ivan were absolutely life savers! I appreciate everything they did for me! They took care of my problem with the car and did a recall fix and fixed my tire without me knowing! What a More

by szotcarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach
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May 19, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Zach and Ivan this exceptional review! We are pleased to know that they were absolute life savers and took care of your problem with the car, did recall fix and fixed your tire without you even knowing which was a nice surprise for you. We hope to serve you again in the future when the time comes.

May 18, 2025

Was greeted courteously and Devon gave me proper estimates on time and repairs. Thanks 🙏 good job. More

by SU721KA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
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May 19, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Devon this fantastic review! We are happy to know that she greeted you courteously and gave you proper estimates on time/repairs. Please do not hesitate to let us know how we may be of further service to you.

May 18, 2025

Great service specially Abel was very good. Will recommend. Everything was great even the waiting time was exactly as they said More

by EDDIEVARGAS73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
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May 19, 2025 -

City KIA of Greater Orlando responded

EDDIE, We are grateful for you leaving Abel this flawless review and recommendation! We are pleased to know that everything was great and even the waiting time was exactly as he said. We hope to serve you again in the future.

May 18, 2025

Great service and care from Jay Torres very attentive and great communication all the way until I got my car back. More

by LEWISKATE59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Torress
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May 19, 2025 -

City KIA of Greater Orlando responded

LEWIS, Thank you for leaving Jay this terrific review! We are happy to know that he was very attentive and had great communication with you all the way until you got your car back. Please do not hesitate to let us know how we may be of further service to you.

May 18, 2025

Their customer service is one of the best in central Florida. They paid attention to details and satisfy the customer’s needs. More

by NBERRIOSUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Supper
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May 19, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this marvelous review! We are delighted to know that our team paid attention to details and satisfied your needs. If there is ever anything more that we may help you with please do not hesitate to let us know.

May 18, 2025

Great Service, will come back again to our next service. Ricardo was really attentive. Thanks More

by JENNIFERMORALESLAPPOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivera
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May 19, 2025 -

City KIA of Greater Orlando responded

JENNIFER, Providing great service is so important to us and we are glad that Ricardo's efforts met your satisfaction! We are thrilled to know that he was really attentive. We wish you safe travels until we meet again!

May 18, 2025

The service department has been better than it has been in the past but I would not suggest it to friends or family. More

by gregory.getz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jocelyn Caceres
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May 19, 2025 -

City KIA of Greater Orlando responded

Gregory, Thank you for your feedback and review. We are thrilled to hear your service experience was so pleasant but wouldn't recommend us to others. We value your opinion and would invite you to speak to us, give us a call at our dealership and ask for the Service Manager. We would love to help you.

May 18, 2025

Courteous efficient excellent customer service Accommodating knowledgeable Jay was the best service advisor I could've hoped for. Kept me updated on the service process gave me a ride to and from More

by LDELGADO104
Recommend Dealer
Yes
Employees Worked With
Jay Torres
Report | Print
May 19, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Jay this stunning review! We are thrilled to hear that Jay took incredible care of you and your automotive needs. We are pleased to know that he is the best, friendly, professional, courteous, efficient and has great people skills. We hope to serve you again in the future.

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