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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
2,766 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 2,766 reviews

May 20, 2025

Excelent attention for Ricardo, he offer different form of pay for our services, very grateful. More

by Enid Carino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rosario
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May 21, 2025 -

City KIA of Greater Orlando responded

Enid, We are grateful for you leaving Ricardo this exceptional review! We are pleased to know that he gave you excellent attention and offered you different form of pay for the service.

May 20, 2025

The dealership as a whole is fine however, the service department is not always up to par. Seems like every time I drop off my car for service. I have another issue with my car that I have to drive back w More

by Hannahbena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was the service department
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May 21, 2025 -

City KIA of Greater Orlando responded

Hannah, Thank you for your time and feedback. We are very sorry to hear that your experience at our Service Department hasn't been up to par with services and now you have a problem with your car plastic protector. We understand your concerns and frustrations and would like the opportunity to speak to you, please give us a call at our dealership and ask for the Service Manager, we would love to help you.

May 20, 2025

Job, was the best sales rep I've worked with in years. After many cars and many dealership experiences, this was the most pleasant one thanks to him. More

by rdiazdelvalle97
Recommend Dealer
Yes
Employees Worked With
Job Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Job Gomes
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May 21, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Job this amazing review! We are happy to know that he was the best and made your experience the most pleasant you ever had. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

May 19, 2025

Great service provided by Orlando, willing to understand what I was looking for and my situation. Great explanation from Orlando and financial team More

by Celiana.matos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vanessa Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Anil
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May 19, 2025 -

City KIA of Greater Orlando responded

Celiana, Providing great service is so important to us here at City KIA of Greater Orlando and we are glad that Orlando's efforts met your satisfaction! We are thrilled to know that he was willing to understand what you were looking for and gave a great explanation. Congratulations on your new vehicle- behalf of the entire team!

May 19, 2025

Nate was the best! He went over+beyond. Don’t loose him. Give him a raise, bonus or new car!!! More

by sealley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate from Service
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May 19, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Nate this spectacular review! We are delighted to know that he was the best and went over/beyond for you. We will take your feedback into consideration. If there is ever anything more that we may help you with please do not hesitate to let us know.

May 19, 2025

Devon was great! Services went quicker than expected. The wash and vacuum are welcomed nice touches that will keep me coming back More

by gio.sanchez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
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May 19, 2025 -

City KIA of Greater Orlando responded

Gio, Thank you for leaving Devon this positive review! We are happy to know that she was great, gave your car a wash/vacuum which is a welcomed nice touch by you and completed your vehicle quicker than expected. We look forward to serving you again in the future when the time comes.

May 19, 2025

Had to wait 6 hours for a recall and oil change. Then they were supposed to send me a link for the carwash that I never received. Also they left a piece hanging out. They told me to return so they f More

by angelivetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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May 19, 2025

The service was quick. Thanks to Steve for his help in getting my tire fixed. More

by mia_garcia326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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May 20, 2025 -

City KIA of Greater Orlando responded

Mia, We appreciate you for leaving Steve this phenomenal review! We are delighted to know that he was helpful and provided you with quick service.

May 19, 2025

It appears I was taken advantage of and lied to. I tried to contact Oscar and he return my calls. More

by joelboard8
Recommend Dealer
No
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May 19, 2025 -

City KIA of Greater Orlando responded

Joel, Thank you for your review and feedback. We value your concerns and questions on your service experience, please give us a call at our dealership and ask for the Managers, we would love to help you.

May 19, 2025

Awesome service Professional service. Caring and attentive Iwas extremely happy with the service by AG & Ciry Kia. He went above and beyond to take care of me . More

by ginahere1
Recommend Dealer
Yes
Employees Worked With
AG
Report | Print
May 19, 2025 -

City KIA of Greater Orlando responded

Gina, We are grateful for you leaving AG this wonderful review! We are pleased to know that he was caring, attentive, went above/beyond to take care of you and provided you with awesome/professional service.

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