City KIA of Greater Orlando

Lease buy out I leased a Kia Soul three years ago and was instucted to go to the dealer to buy out the lease. The dealer processed this car as a lease turn in then I leased a Kia Soul three years ago and was instucted to go to the dealer to buy out the lease. The dealer processed this car as a lease turn in then sold me my car back to me and charged $3,000 to do it. Stay as far away from this dealer as possible, they just want your money and they don't cate what theu have to do to get it. More

Ask for Kay My husband took my car in for service and while he was there he was approached by Daniel and Brittany about trading in my 2013 Soul for a new model. My husband took my car in for service and while he was there he was approached by Daniel and Brittany about trading in my 2013 Soul for a new model. He started the process and I met him up at the dealership after work. I cant say enough about how easy the process was. We were given a chance to walk the lot and decide which car we were looking for with no pressure. We ended up dealing with Kay for the final process and I cant say enough positive things about her. She really took the time to explain everything and keep my husband and I occupied through the process of buy a car. As you know it takes a good amount of time to get through the whole process but Kay made me feel like I was just talking with an old friend. This was a great experience and I recommend if you are looking to buy a car go in and ask for Kay. You will not regret it. More

EVERYONE IS NOT A WINNER AT CITY KIA AT FIRST I GAVE THEM A GOOD REVIEW--LET ME RETRACT THAT REVIEW! THE WORST CUSTOMER SERVICE EVER! ONCE YOU SIGN YOUR CONTRACT YOU WILL GET TREATED LIKE AT FIRST I GAVE THEM A GOOD REVIEW--LET ME RETRACT THAT REVIEW! THE WORST CUSTOMER SERVICE EVER! ONCE YOU SIGN YOUR CONTRACT YOU WILL GET TREATED LIKE TRASH WITH NO RESPECT! THE GENERAL MANAGER SITS ON HIS PEDESTAL AND GIVES YOU A "THUMBS UP" FROM ACROSS THE DEALER. HE WILL NOT EVEN GIVE THE CUSTOMER THE TIME OF DAY TO ADDRESS ANY CONCERNS. AS A WOMAN AND SINGLE MOTHER STAY AWAY FROM ANY FAST-TALKING SALESMAN HERE. YOU WILL REGRET IT ! More

Service & Parts Nightmare! On 8/16/2017 I scheduled an oil change at city kia on orange blossom trail. I was greeted by a service advisor name Tyrone very professional and help On 8/16/2017 I scheduled an oil change at city kia on orange blossom trail. I was greeted by a service advisor name Tyrone very professional and helpful guy. Tyrone advised me that it might be a few hours due to their being a recall on my engine and the service department had to run test to see if my engine needed to be replaced. After a few hours I get a call back stating that my car will need a new engine and that Kia will put me into a rental car. (There was no time frame on how long it would take) 8/23/2017 I called city kia and spoke with tyrone again to see what the process was on my Kia Optima. Tyrone stated that they are backed up and that they have not even touched my car and mentioned that it will be a few weeks. I was fine with that because I was going out of town for 8 days. I mentioned to him if it would be a problem if I took the rental car out of town due to it being my only vehicle to travel with he stated that he will find out and call me back. Two hours later Tyrone calls me back stating that he spoke with the service manager and they managed to put my car in front of all the other Kia optima's that have the same recall as me and that have been waiting to be serviced. I was extremely happy and awed by the services I was receiving. I was content that I would be able to travel with my own car. I asked him what is the turn around time we are looking at he said a week at this point. 8/24/2017 the VERY next day Tyrone calls me stating that my vehicle is all good to go and that I can come pick up my car any time I want that day. I mentioned to him that it was a very quick of a turn around time to take my whole engine out and the components around it and put a whole engine in with testing it out and everything he then mentioned that they had several people working on the vehicle and that its only a days work. I show up at City Kia Tyrone gives me my keys. I head out to my car open the hood of my car and turn on my car engine and notice the check engine light is turned on, the battery light is turned on and the oil light is turned on. I move my steering wheel leeft to right like if I was to turn and its super loose hardly turning my wheels. At this point I request to speak to a manager and Mr.Ken Creevy the assistant service manager comes out without introducing himself and says "whats the problem ? which one is your car" very unprofessional. Mr. Ken Creevy, Anthony Cordova the shop foreman and myself walk out to my car and I turn on my engine and they right away say that my car is not done that they will fix it really fast. How do you let a client leave in a car thats not fixed the right way and having my steering wheel loose was really what shocked me. My vehicle should not have even left the shop with out being inspected by Anthony Cordova the shop foreman. We then go inside and Ken Creevy says to me " I don't know why your upset you are the one that brought the vehicle in for the recall. " no I did not I told him I brought my perfect running Kia Optima in only for an oil change! Donald Bradfute Director of Parts & service did not resolve any problem and let the customer experience fail. I am a very disappointed client on how I was taken like a joke and no resolution was given other then keeping my car for another hour and doing a quick fix of what it seems like it was. No care was given to me nor was there any apologies on this matter. There is no explanation or fault on why I almost left with a repair that was undone and that could have caused a horrible accident. More

thank you Cristian Rios I purchase a kia 2017 had the best experience.Chistian took his time to anwer all my question and was very honest to me . every thing was as it was ex I purchase a kia 2017 had the best experience.Chistian took his time to anwer all my question and was very honest to me . every thing was as it was explained to me with no surprises.and after I took my new car home Christian still call me to see if I need anything and always tells me if I have any questions or problem to please call him. It was an awesome experience. Thank you to everyone for being so helpful and to Christian Rios your simply the BESTTTTT ! More

Best place with the best team Jill at city Kia was absolutely wonderful she helped me get through the process she was fabulous!! It's all in the team she is a beautiful person!! Th Jill at city Kia was absolutely wonderful she helped me get through the process she was fabulous!! It's all in the team she is a beautiful person!! The whole team was fabulous More

They dont care about you just your money! I am giving this rating because I purchased 2 vehicles in 1 day from them. At signing they told me that they were taking 300.00 registration. The man I am giving this rating because I purchased 2 vehicles in 1 day from them. At signing they told me that they were taking 300.00 registration. The man told me we also take more and you will be given a refund for the difference. Months went by no check back. I called a check was written finally. A month later i called the DMV to find out that buying a car registration was at the most 85.00. So I have another friend who bought a car there. She never was told about a refund check nor when she calls to ask about it no one ever returns her call. I contacted BBB. A month went by before I heard anything about this from them. A man contacted me i explained evverything he looked into it and said yes they owed me more. He would get checks cut a mail out. That was 2 weeks ago still no checks now he wont answer my calls. I wonder how many others got screwed out of their registration check. They also forgot to pay my trade in off and a month later started getting threatening calls from the bank. After 2 weeks i finally got that resolved. Also deceived me with charging my 200.00 for maintance package that you get 2 years free but charged me 4 yrs for 200.00 so the explain to me later i paid 200.00 for additional 2 yrs. I would have never paid that if i knew that up front i thought it was for additional 4 yrs. Never explained it. All in all not happy from the sales, accounting dept. The service side though i like except everytime you go there is always something they say needs done so they can milk more money out of you. I have work done somewhere else though cuz these crooks are not going to get another dime from me. More

Great Customer Service! After visiting several other dealerships to look at trading in my 2014 Kia Cadenza with no success, I was almost considering putting it on hold for a After visiting several other dealerships to look at trading in my 2014 Kia Cadenza with no success, I was almost considering putting it on hold for a while. I made one last attempt with City Kia, and I am so happy I did. My sales consultant, Cornell was very polite and knowledgeable about the vehicle I was interested in. He was very friendly and made the process quick and easy. I will definitely come back to City Kia to see Cornell when my new lease is up. More

Good Costumer service for your vehicle Hi my name is Rafael A.Caamano I just purchased my brand new 2016 Kia soul had a wonderful experience with everyone that helped me out especially my s Hi my name is Rafael A.Caamano I just purchased my brand new 2016 Kia soul had a wonderful experience with everyone that helped me out especially my sales Person Mr Charles. More

great people they where help on what i was looking the service was & helpful will recomend family & friends hope to keep this new family car for a long time now & future much love happy holidays the service was & helpful will recomend family & friends hope to keep this new family car for a long time now & future much love happy holidays More