City KIA of Greater Orlando

It was immediately handled. Friendly efficient and really amazing experience. Was happy with the rep who helped me as well I believe Franco Friendly efficient and really amazing experience. Was happy with the rep who helped me as well I believe Franco More

The part that got “fixed is still not fixed. The service department is no good The service department is no good More

This was my first service with my 2025 Sorento an ad always Anthony George was excellent the service department had me in and out while keeping me in my scheduled appointment my vehicle was cleaner then always Anthony George was excellent the service department had me in and out while keeping me in my scheduled appointment my vehicle was cleaner then when I brought it in I was kept informed of what was going on while I waited next is my wife’s vehicle to be serviced and I know everything will go as smoothly as mine went city Kia is the best!! More

Nate is awesome to work with! Very informative, didn’t feel rushed, and transparent. Awesome Very informative, didn’t feel rushed, and transparent. Awesome More

Unprofessional, unknowledgeable, combative, condescending. These words pretty much sums up the service manager of city Kia. condescending. These words pretty much sums up the service manager of city Kia. More

greate waiting lounge. need to keep customer more informed in waiting ares.Greate service.place need to keep customer more informed in waiting ares.Greate service.place More

He explained very clearly the issues on my car Juan did a very good work on explaining all the procedures will be done in the car. very good work on explaining all the procedures will be done in the car. More

I Got to my appointment at 9:30am Monday June 30th 2025 for an oil change and to rotate the tires. Jocelyn was my service advisor. She told me it was mandatory that I needed a service that cost around $200 for an oil change and to rotate the tires. Jocelyn was my service advisor. She told me it was mandatory that I needed a service that cost around $200 that included some additives. I explained that i have the additives already purchased from kia and I will add it myself. She said it was mandatory that I do it at the dealership. She eventually said she had to let the manufacturer know that I dont want to do the service and I will be responsible later for that. After she said ok I will put you down for an oil change and your tire rotation. I asked her if there was any discounts she can give me. She said no. This is the cheapest we can do your service for. I said ok, let me check your website and my email because I usually get emails with some discounts for service. Once I started to look, she walked away and cane back after a minute and told me ' I dont understand what you are doing, do you want to proceed with the service or not' I told her I have a discount I found she said the price in the dealer was fhe same price. I eventually gave up and told her ok just proceed. I told her if the can wash the car at the end. She said ohh i dont know if they will do it but i will ask them. Really??? This is how you answer your customers? She took the car to the back and they started the service. After 2 hours and 15 minutes of waiting, I text Jocelyn how much longer untill the car is done? She never replied. I went outside to look for her to ask her and she was just talking to her coworkers and eating her lunch on her stand. Afte More

I had an exceptional experience purchasing my new KIA Niro Hybrid, thanks to Roxana. Her attention to detail and dedication to customer satisfaction made the entire process enjoyable and stress-free. I h Niro Hybrid, thanks to Roxana. Her attention to detail and dedication to customer satisfaction made the entire process enjoyable and stress-free. I highly recommend Rox for anyone looking to buy a car at City KIA! Five stars all the way! More

Zachary was amazing. Everyone was so helpful and kind. Don’t make me feel overwhelmed or stressed. Everyone was so helpful and kind. Don’t make me feel overwhelmed or stressed. More