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City KIA of Greater Orlando
Orlando, FL
4,784 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,784 reviews
July 04, 2026
My Rio died and I wasn't sure about another KIA. I loved the car, but not the service department.My neighbor who drove me over to KIA had apparently retired from KIA and was helping me. I had been r I loved the car, but not the service department.My neighbor who drove me over to KIA had apparently retired from KIA and was helping me. I had been ready to junk the car, but then I found out I could return it and use the funds toward a new car. They worked out a great deal for me for a K4. More
by SKISNOOT48
Verified Customer
July 03, 2026
Great place , great costumer service Great place , great costumer service ! Thank you Anthony for keeping me informed about the situation and fixing my car costumer service ! Thank you Anthony for keeping me informed about the situation and fixing my car More
by pablopena01
Employees Worked With
Anthony G
July 03, 2026
The wait was incredibly long; I was there from 8:40 am to 4:15 pm for a recall. My car needed other services, but the prices were exorbitant. The car's warranty never covers any damage, even if it's financed 4:15 pm for a recall. My car needed other services, but the prices were exorbitant. The car's warranty never covers any damage, even if it's financed through them. I will never buy another Kia. More
by tmignellie
Employees Worked With
Jonathan
July 03, 2026
Unlike my previous visits, this time I experienced an issue. What should have been a routine maintenance service lasting about 1.5 to 2 hours ended up taking almost 5 hours. While I was waiting, I saw my issue. What should have been a routine maintenance service lasting about 1.5 to 2 hours ended up taking almost 5 hours. While I was waiting, I saw my car drive past me under its own power, but shortly afterward it was returned to the service bay being pushed by three employees. I was informed that, during the maintenance, an oil leak into the spark plug wells was discovered, which required a complete cleaning and additional inspection to make sure everything was working properly. I own a Veepeak OBD-II scanner, and after leaving the dealership I scanned the vehicle. It showed a stored code: P000B – Exhaust Camshaft Position 'B'. Since it is only a stored (history) code, I understand that the issue is not currently active, but I will continue to monitor it. Overall, the customer service was excellent and met the high standard I have come to expect from Kia. More
by Hsilvaleo
Employees Worked With
J.C
July 03, 2026
I was coerced to purchase a maintenance plan which was told it was necessary which increased my deal by an additional 2500. I told them I wasn’t interested and their response was it’s something “WE” Kia O told it was necessary which increased my deal by an additional 2500. I told them I wasn’t interested and their response was it’s something “WE” Kia ORL have to add to get the deal. This is financed into my purchase deal for the number of years financing which does not equate to providing 3-4 service only for this so called “package deal”. My car was not detailed properly, my salesman, and my efforts to get my point across was vague. Get this, I was given a tire package deal I really think was needed but assured it’s an awesome option added into my finance (something I could have paid out of pocket). Saving or Greed for buyers at this location is questionable. Ended up with a great bank but overall KIA ORL needs better leadership/training to its consumers wants or needs More
by DMATTHEW305
Employees Worked With
Pull my file, their names are on my contract
July 02, 2026
Excellent service! The staff was professional, honest, friendly, and very helpful. The buying process was smooth, transparent, and efficient. They answered all my quest The staff was professional, honest, friendly, and very helpful. The buying process was smooth, transparent, and efficient. They answered all my questions and made everything easy. I highly recommend this dealer to anyone looking for a reliable and trustworthy experience. More
by ehmiad
July 02, 2026
Abel is a wealth of knowledge. Explain everything thoroughly I rely on his expertise. And he makes sure that I understand the information he is providing. Explain everything thoroughly I rely on his expertise. And he makes sure that I understand the information he is providing. More
by MARISSALDRN
Employees Worked With
Abel
