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City KIA of Greater Orlando
Orlando, FL
863 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 863 reviews
Verified Customer
April 02, 2025
Terrance Manning was our sales representative and he did an outstanding job providing an excellent service!!! I really wanted to test drive the Kia Soul and thanks to Terrance… I drove it home !!! an outstanding job providing an excellent service!!! I really wanted to test drive the Kia Soul and thanks to Terrance… I drove it home !!! More
by ingridbrosillon
Employees Worked With
Terrance Manning
April 02, 2025
I had a good service I can't complain, I went only for an oil change and they added some other services that I didn't request, but good service! oil change and they added some other services that I didn't request, but good service! More
by GONZALEZCABEZAMIGUEL
April 01, 2025
They do not follow with their promises with time and services and now makes me wonder if they even fo the work they charge you for. services and now makes me wonder if they even fo the work they charge you for. More
by LOMELIRUIZ
Employees Worked With
April 01, 2025
Brought here for a warranty covered issue with ac. Was told if they couldn’t find the problem I’d be charged the diagnostic fee of $300+. They’ve had my car for over 24 hours and just keep making up r Was told if they couldn’t find the problem I’d be charged the diagnostic fee of $300+. They’ve had my car for over 24 hours and just keep making up random times it will be done. 5-6pm yesterday… 7pm, 9-10pm, asked if they could keep it overnight and have it ready by 10am. Then 11am now it’s 2 and I still haven’t received an answer. Been hung up on by a service advisor. Not once has anyone offered me a courtesy vehicle just so I can get to work. Just been home panicking about getting to work in less than 2 hours while they avoid me at the dealership… More
by Ashleytrav
Employees Worked With
Zach, josh and the service managers
April 01, 2025
6 hours to do an oil change and a radio update is not normal at all normal at all More
by Nemeran266
Employees Worked With
April 01, 2025
I wish I could leave 0 stars. We went for oil change and rotation of tires. Arrived at 12:55, appointment was for 1:15 and left at 4:40pm… For our surprise they only did the oil c We went for oil change and rotation of tires. Arrived at 12:55, appointment was for 1:15 and left at 4:40pm… For our surprise they only did the oil change, the tires were not rotated! Even left the air filter box open. The customer service is very poorly. We express our concern to the person that helped us and he said like everywhere you go for “it’s like a doctor’s appointment that you have to wait a lot”. When we said that we would like to talk to someone else he said “they will tell you the same thing”. If you go to others dealers for any type of maintenance they actually care for your time and if its going to be a lot they offer you (as courtesy) snacks, taxi services, or even give you a car to use, none of this things were offer to us. My husband went to see if the car was ready and I stayed in the front and the other employees were talking to each others even laughing saying “they’re a guy complaining about the wait”. they even scratch the engine bay and bumper. But since I got the car there and the service is included we went this second time but definitely not going again is such a horrible experience. If you can buy your car in another Kia don’t think it twice. More
by Kevin
Employees Worked With
Ricardo,
