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City KIA of Greater Orlando
Orlando, FL
4,887 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,887 reviews
Verified Customer
August 06, 2026
Driver sit was dirty at pickup. No plastic cover used. Computer hookup left hanging beneath driver’s panel. The job was well done. However, I can't give a perfect score do to the fi No plastic cover used. Computer hookup left hanging beneath driver’s panel. The job was well done. However, I can't give a perfect score do to the finding conditions above. More
by ANDY14925
Employees Worked With
Richard at Service Dept.
August 05, 2026
On 8-5-26, I went in for an oil change, alignment, tire rotation, and balance with advisor Rafael Hernandez. While waiting, I got a quote from another shop for $175 (out the door, taxes included) for the a rotation, and balance with advisor Rafael Hernandez. While waiting, I got a quote from another shop for $175 (out the door, taxes included) for the alignment/balance. Rafael quoted me $189.95, so I figured I'd just get it done at the dealership for convenience. What Rafael conveniently left out was that his quote didn't include taxes or a hidden 10% "Shop Supplies" fee ($27.59) buried in the fine print. When I asked the manager and supervisor for a solution due to the misleading verbal quote, they flat out refused. Their only excuse was "you've paid it before." I explained that I am going through financial hardship right now and watching every single penny, but they didn't care at all and offered zero solutions. They trick you with a lower verbal quote just to get the job, and then hit you with hidden percentages at checkout. Take your business elsewhere! More
by JuanCalle
Employees Worked With
Rafael Hernandez
August 05, 2026
Compassionate I came in with limited finances in a tight spot and they worked it out for me. They took a loss to keep me safe which you never see anyone and I am humbled and so grateful. spot and they worked it out for me. They took a loss to keep me safe which you never see anyone and I am humbled and so grateful. More
by monroestarr41
Employees Worked With
Anthony George
July 31, 2026
After my previous bad experience, I spoke with Luna and his manager, Polanco, to explain everything that had happened. They apologized repeatedly and assured me that this was not the type of experience the his manager, Polanco, to explain everything that had happened. They apologized repeatedly and assured me that this was not the type of experience they wanted their customers to have. They convinced me to give the dealership a second chance. Unfortunately, the second visit was just as disappointing. The experience was so poor that I declined every additional service. I only came in to have my decals taken care of, and I even refused an oil change because I would rather pay $120 somewhere else than return for service here. What surprises me is the huge difference between the sales department and the service department. When you’re buying a car, everyone is attentive and welcoming. Once you come back for service, it feels like customer service disappears and the focus shifts to selling you more products instead of taking care of your needs. I work in customer service, so I know how important the customer experience is. Here are a few things I would recommend: * Train your team on customer service. A customer should never have to chase employees just to find out what the next step is. * A simple “Good morning” and asking if someone needs help goes a long way. Several times I felt like I was bothering employees just by walking into the office. * Consistency is key. Follow up with your customers throughout the service process so they know what’s happening and don’t feel ignored. * Don’t wait until the survey arrives to find out a customer had a bad experience. Reach out before the survey is sent by email or text to make More
by Rapalo573
