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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,205 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,205 reviews

April 04, 2026

Convenient and everything went smoothly Got fuel, alignment and great service Answered all my questions More

by MICHELLESAVAGE100
Recommend Dealer
Yes
Employees Worked With
Tony
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Apr 04, 2026 -

City KIA of Greater Orlando responded

Thank you for the five-star rating. We’re glad the fueling and alignment service for your Kia Sportage went smoothly and that our team could answer all of your questions. We look forward to welcoming you back.

April 04, 2026

Great customer service and communication Provided information promptly and accurately. Good service and complimentary snacks while you wait More

by jocesanj71
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Apr 04, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear our service team kept you informed and provided accurate updates during your Kia Sportage visit. We’re glad you enjoyed the complimentary snacks while you waited. Thank you for sharing your experience and trusting us with your vehicle.

April 04, 2026

Great communication I don't want to He kept me up to date, was kind Also let me know exactly what was going on with my car More

by Anagabriela411
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Apr 04, 2026 -

City KIA of Greater Orlando responded

It’s great to hear our team’s clear updates and friendly approach kept you informed during your Kia Telluride service. We appreciate your feedback and look forward to assisting you again.

April 04, 2026

Great service! It was a pleasant visit as usual. Great service although I missed the bottled water in the waiting area. More

by YCASTROPR
Recommend Dealer
Yes
Employees Worked With
Tony Andral
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Apr 04, 2026 -

City KIA of Greater Orlando responded

We’re happy to hear that your Kia service visit was pleasant as always. Thank you for letting us know about the bottled water in the waiting area; we’ll share your feedback with our team.

April 04, 2026

Excellent as always. I will continue coming to City Kia The best dealership and service I've done business with. More

by Sue
Recommend Dealer
Yes
Employees Worked With
Jay
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Apr 04, 2026 -

City KIA of Greater Orlando responded

Thank you for your continued loyalty and for letting us care for your Kia Stinger’s service needs. We’re delighted to hear you find our service excellent and look forward to assisting you again.

April 03, 2026

They had me waiting for 3. 5 hours without any update. When I asked for one, the technicians would not respond to the service agent. I had to get the manager involved to get a More

by robinc33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay
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April 03, 2026

I waited 5 hours. After 3 hours and 40 minutes he had no update. I had to go to the service manager to get any information on my car. More

by robinc33
Recommend Dealer
No
Employees Worked With
Jay
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April 03, 2026

Josh is amazing with communication and helping me out with making sure all my needs were met More

by pcrespo0417
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 04, 2026 -

City KIA of Greater Orlando responded

It’s great to know our team provided clear communication and took care of your needs during your Kia Telluride service. Thank you for the five-star rating and please let us know whenever you need assistance again.

April 03, 2026

Only problem is the wait time. Other than that everything is good. Brian was on point to answer any questions More

by YEUDYGONZALEZ15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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April 03, 2026

After a rough initial start for service I've been satisfied even with the delays when busy which means you have a lot of work More

by joegranja
Recommend Dealer
Yes
Employees Worked With
AFAIK Juan Castillo
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Apr 03, 2026 -

City KIA of Greater Orlando responded

Joe, thank you so much for your kind words and for taking the time to leave us this wonderful feedback!

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