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City KIA of Greater Orlando
Orlando, FL
4,492 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,492 reviews
May 29, 2026
They started off nice, however, i had made an appointment and somehow it took 5 hours to change my battery. They said they had to type in my info which took 30 minutes and then had to run tests before changi and somehow it took 5 hours to change my battery. They said they had to type in my info which took 30 minutes and then had to run tests before changing it. Everytime i asked how much longer they said 20-30 minutes but obviously hours. They kept trying to get me to change my tires i asked how long at 2 how much more time it would add. The guy said 30 minutes too. I finally left at 4. I came in at 10:45 am for my 11 am appointment for a new battery that should have taken an hour tops but I did not leave till 4pm. When I started to complain a little, the staff started getting a little attitude with me. I was upset because all these other people were coming and going without an appointment yet I had to wait 5 hours and was lied to multiple times about how long everything would take. If I knew it would of taken 2 more hours after asking I would not have gotten the tires because I had to go to work at 4:30! More
by KKOCIANIC
Verified CustomerEmployees Worked With
I don’t remember the name
May 28, 2026
if I could give a zero I would. We currently have the car at a different Kia dealership fixing issues that you didn't fix. Also the stuff you said you did fix, were also not fixed. We currently have the car at a different Kia dealership fixing issues that you didn't fix. Also the stuff you said you did fix, were also not fixed. Horrible service! More
by Clayracr44
Employees Worked With
if I could give a zero I would. We currently have the car at a different Kia dealership fixing issues that you didn't fix. Also the stuff you said you did fix, were also not fixed. Horrible service!
May 28, 2026
I was previously purchasing my vehicles from a competing dealership. I purchased three cars from them, and after the management change, they treated me like a John Smith. I decided it was time to make a cha dealership. I purchased three cars from them, and after the management change, they treated me like a John Smith. I decided it was time to make a change. I went to City Kia, and they made the process so easy. I was used to calling and emailing multiple dealerships to get the best deal. City Kia made it so easy that I didn't even need to think about it. The deal was worked out in an afternoon, and I purchased the vehicle that evening. Huge thanks to Oscar, Rachel, Raul, Gabriel, and the entire City Kia team for a great experience. More
by smockonallama
May 28, 2026
Great service 👏 everyone was Awesome though the whole time thank you again for your services time thank you again for your services More
by Barbara
Employees Worked With
