City Chrysler Dodge Jeep Ram Fiat of Brookfield - Service Center

They have the absolute worst service department. July They have the absolute worst service department. July 2012, Durango overheats and new thermostat is needed. November 2013, Durango overheats and new They have the absolute worst service department. July 2012, Durango overheats and new thermostat is needed. November 2013, Durango overheats and new thermostat (and radiator and god knows what else we're paying for is needed to the tune of $1,400+). Drop car off on a Saturday and they're kind enough to provide a loaner since the radiator part supposedly had to come down from Green Bay. Great! No call on Monday on whether or not car is done. Called twice end of day being placed on hold each time for 10 minutes. Call back a third time and was told the technician was gone and no status can be provided ("Didn't look like he finished"). Tuesday arrives and still no call the whole day. Called them at the end of day and was told the car was done and that they hadn't called because the paperwork wasn't completed yet. Okay, fine. I asked for total and then say I will pick it up by end of day. An hour later, my wife receives a call at home (mind you I've told no less than 3 times over the last 4 days to call my cell phone) saying to call Dodge. I hear a message stating that the technician didn't do the service that both the technician and the service rep told me was a critical need for my car when I dropped it off on Saturday where I provided my authorization to do ALL recommended services. Crystal clear. The service was also included as part of the whole total the rep provided not an hour ago for which I didn't complain. I'm very easy going and a pretty understanding soul, but their lack of customer service and the inconvenience they've caused my family has made me livid. I'm getting my service records and NEVER returning here. Not the first time I've had an issue here, but will be my last. More

I bought my car from their used car lot back in april 2010 with that I have 3 years of oil changes at theheir brookfield location. Since then they have been nothing but a headache. My back wiper was brok 2010 with that I have 3 years of oil changes at theheir brookfield location. Since then they have been nothing but a headache. My back wiper was broken and they had to fix they couldn't answer any questions on my warrenty. I had my check engine light come and I stopped in to ask them about it and they to my face said I didn't buy my car from them. Now I'm in redeeming one of my oil changes that I made an appointment for 2 days in advance and I have to sit and wait while they go pick up an oil filter for my car. I will never buy from them again and I'm about at the point where the free oil changes aren't worth it More

Had a small recall issue to get fixed, Andy the Service Advisor promptly and courteously took care of me. While waiting I chatted with Ted in the showroom which made the time fly. I was then on my way wit Advisor promptly and courteously took care of me. While waiting I chatted with Ted in the showroom which made the time fly. I was then on my way with a free Jeep wash and was happy with the overall service and attitude of all the staff at Schlossmann's Dodge City, I'll be back. More