City Chrysler Dodge Jeep Ram Fiat of Brookfield - Service Center

I dropped my vehicle off early in the morning (9:30am) on a Friday. They said they’d call me shortly with status/estimate. By 3:45pm I hadn’t heard from them. I tried calling but each time they’d transfer me a Friday. They said they’d call me shortly with status/estimate. By 3:45pm I hadn’t heard from them. I tried calling but each time they’d transfer me over to the service center, no one would answer. I tried the live chat on their site, which of course was not actually monitored in real time. Shortly after I get a call from sales asking me if I was interested in purchasing a vehicle. I explained that I was simply trying to get a hold of the service center. 20 min after that I finally get a call but with no other info except that they’ll call me back shortly. 45 more min go by, they finally call back with the estimate and it was INSANE! Quoted upwards of $1500 for front breaks/rotors. I’m aware dealership has a higher margin on parts and usually charges more for labor but they said $800 for parts (HAH) and that would mean your experienced mechanics need 6 hours labor to complete? BS. This is beyond a scam. I liked them when they were Schlossman’s, now it’s City. Never going back to this dealership again. Oh and they make you pay $165 for the diagnostic but then take on a misc $25 charge. $200 down the drain and a day wasted. More

Did not honor my contract for service under Schlossmann dealership when I purchased a vehicle. dealership when I purchased a vehicle. More

Outstanding service, and decent pricing. The last time I was in for service they informed me of an upcoming tire sale. I stopped in a few days after the sale started and ordered a set of t The last time I was in for service they informed me of an upcoming tire sale. I stopped in a few days after the sale started and ordered a set of tires for my Jeep, and scheduled an appointment for later in the week to get the tires installed. When it was time to pickup my vehicle, I realized that the tire wholesaler had shipped the wrong tires (more expensive than the ones I ordered). Rather than make me leave my Jeep while they tracked down the correct tires, they let me take the Jeep home and put miles on the more expensive tires while they waited for the correct tires to arrive. When the correct tires arrived they installed them quickly and without an appointment. Excellent service, and the tires cost less for a set than if I had ordered them from a well known online seller. Other service costs are also in-line with costs at third parties, so I choose to have my routine maintenance done at City Jeep as well. More

When I set the appointment I scheduled a 60k maintenance but specifically stated that the tires do not need to be rotated because brand new tires had been put on 2 weeks prior. The dealership still rotated but specifically stated that the tires do not need to be rotated because brand new tires had been put on 2 weeks prior. The dealership still rotated the tires and charged for the service. Additionally, I requested that the power sliding door track be lubed to address a squeaky wheel and was told it was done, but it was not. Finally, I started a warranty claim for corrosion on the hood and the agent took photos and said a claim was started, but I have not received any follow-up to schedule the service to repair the hood. More

Dealearshop is very good at being on time and readily explaining all options on what is going on with all departments explaining all options on what is going on with all departments More

I had to change the air filter and cabin filter. They said that it was in good/great shape They said that it was in good/great shape More

Great service and great staff. Staff are always helpful, courteous and kind. They checked in with me during my service about the wait time, Staff are always helpful, courteous and kind. They checked in with me during my service about the wait time, More

Great service. Liked the car wash and the floor mat cleaning. Thanks again. I will be back for my next service. Liked the car wash and the floor mat cleaning. Thanks again. I will be back for my next service. More

Our salesperson Austyn was fantastic! He made the experience stress free. We have 3 kids and needed a new van. Any parent can attest to how stressful buying a car might be, but honestly b He made the experience stress free. We have 3 kids and needed a new van. Any parent can attest to how stressful buying a car might be, but honestly between the test drive and finance, my wife and I spent maybe a total of an hour and fifteen minutes at the dealership. That was awesome. I can honestly say when the time comes for me to buy a new truck, I will definitely come here first and request Austyn. More

It took them 2 hours to change out 4 tires. Too slow and too expensive. Will not be going there anymore if I can help it. Too slow and too expensive. Will not be going there anymore if I can help it. More