City Chrysler Dodge Jeep Ram Fiat of Brookfield - Service Center

Mike was AMAZING - however, I didn't have a great experience with the other technicians I spoke to (did not get their names). I explained on the phone and during drop-off that I was currently using a experience with the other technicians I spoke to (did not get their names). I explained on the phone and during drop-off that I was currently using a new (off-brand) cord to see if variables on my end explained the issue that I was having with my Jeep's CarPlay, but that the problem had arisen and gotten worse while connecting my phone using an on-brand cord. During the phone calls and the pick-up, I was repeatedly told that the off-brand cord was the issue, even after I explained that the off-brand cord was purchased last week, and the problem had gotten worse with an on-brand cord over the course of a year. The technician on the phone said "yeah, but there were no errors in the diagnostic, so it's the off-brand cord that is responsible." When I talked with Mike the following day, and expressed frustration, he recommended a hard reset of the system, which appears to have resolved the issue, so five stars for Mike and for the problem being resolved, and one star for the other staff members who repeatedly blamed a cord and didn't fix my car. More

Would strongly recommend not buying from this dealership. We bought a certified preowned jeep to only find out it had issues that would have been caught had it truly been inspected during their pre certifica We bought a certified preowned jeep to only find out it had issues that would have been caught had it truly been inspected during their pre certification checklist. The manager was dishonest and unprofessional. While we put cash down and bought the vehicle in August they had it until just this week (2months) while they fixed it. Poor communication, lack of followup and just unprofessional all around the board. Will NEVER be back and will take it for service elsewhere. Do yourself a favor and avoid this poorly run dealership. More

This was the easiest buying experience in my 35 years of purchasing a new vehicles. The sales person and manager went above and beyond to find me the truck that I wanted, not just what was on the lot. purchasing a new vehicles. The sales person and manager went above and beyond to find me the truck that I wanted, not just what was on the lot. More

Very pleasant to deal with from sales to the finance dept Everyone is down to earth and not pushy dept Everyone is down to earth and not pushy More

Mike was able to help us thank you Mike! He went the extra mile to make sure we were satisfied He went the extra mile to make sure we were satisfied More

They were pretty nice and professional, but two hours for an oil change? That’s a bit much. an oil change? That’s a bit much. More

Great service as always. My Jeep even came back nice and cleaner than it was. Thanks!! My Jeep even came back nice and cleaner than it was. Thanks!! More

I had to drop off my vehicle earlier than my appointment, but Abby was able to accommodate me right away and was very easy to work with. My car was ready before promised and I was very happy with the servi but Abby was able to accommodate me right away and was very easy to work with. My car was ready before promised and I was very happy with the service. More

Mike was amazing! Super helpful, knowledgeable, and had quick response time. I drove in with an emergent issue and received service and recommendations from him right Super helpful, knowledgeable, and had quick response time. I drove in with an emergent issue and received service and recommendations from him right away. Great experience during a stressful time! More

Took care of the issue with the lift gate on our wagoneer that wouldn't allow it to use the power lift gate function. that wouldn't allow it to use the power lift gate function. More