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City Chrysler Dodge Jeep Ram Fiat of Brookfield - Service Center
Brookfield, WI
834 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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834 Reviews of City Chrysler Dodge Jeep Ram Fiat of Brookfield - Service Center
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October 31, 2024
Own my first Jeep, and went here for my first service for a basic maintenance due message on the dash. Unexpectedly, there was a lot of suggested work to be done including a replacement of the Catalytic c a basic maintenance due message on the dash. Unexpectedly, there was a lot of suggested work to be done including a replacement of the Catalytic converter. They said that the part needed to be paid for upfront to order, and once it was paid for we could schedule that service. So we neither confirmed or denied that service. Upon picking up the car, I explained that I would like to explore talking to the dealership I purchased the Jeep from a couple months prior about this repair. They then proceeded to tell me there would be a restocking fee for the catalytic converter of 20%?!?! A restocking fee of over $800!! I replied, how can there be a restocking fee if we needed to prepay for the part to be ordered? Manager consulted, and apparently they felt it was appropriate that we pay $800 to reject a service they suggested! So if you want to deal with a service center that forces you into expenses you didn’t choose or agree too, this is the place for you. More
by Nelson
Employees Worked With
Albiona Vinca
December 26, 2023
Do not listen to customer. They always say they can't make the same complaint we have about our vehicle's They always say they can't make the same complaint we have about our vehicle's More
by kinsella242
Verified CustomerEmployees Worked With
December 21, 2023
I had my vehicle in for some recall work and Gabriel was really good to work with. really good to work with. More
by SHANEP
Employees Worked With
December 13, 2023
Excellent service. Very pleased with the communication and dedication to making sure i was completely satified. Very pleased with the communication and dedication to making sure i was completely satified. More
by KevinM
December 13, 2023
The service was fine. But this is the third or fourth survey request. Why do you harass your customers? I have been a customer here since the place opened but at this But this is the third or fourth survey request. Why do you harass your customers? I have been a customer here since the place opened but at this point don't plan to come back. More
by GFLANIGAN
Employees Worked With
December 12, 2023
Service was handled promptly and with good explanation. Very nice for a non-scheduled appointment. Very nice for a non-scheduled appointment. More
by DWFULTZ
Employees Worked With
December 12, 2023
Very friendly caring explained every thing the car needed I well be backâžż recall work and new 🔋 needed I well be backâžż recall work and new 🔋 More
by k18j49
Employees Worked With
Other Employees :
Madeline Fellows
December 08, 2023
Attentive, knowledgeable and very pleasant sales person, Dannica. She was a dream to work with. Dannica. She was a dream to work with. More
by BARBDOWNES
