City Chrysler Dodge Jeep Ram Fiat of Brookfield

I flew out to Milwaukee to purchase a used 2005 dodge sprinter van. After taking it for an extensive test drive I expressed my concerns to the lead mechanic (certified sprinter specialist) Mike Mirsberge sprinter van. After taking it for an extensive test drive I expressed my concerns to the lead mechanic (certified sprinter specialist) Mike Mirsberger, about several issues including leaking oil present on one of the turbo hoses, a/c didn't seem to work and it was too cold out to test. After a lengthy conversation with mike he assured me that the vehicle underwent a full mechanical inspection and that the presence of the oil was a normal part of the diesel engine. He seemed like an honest guy so I trusted him. He also assured me that the a/c system had been evaluated and was fully functional. When I purchased the vehicle I basically agreed to pay full price, but I wanted a 2nd key and John Wright said he would include it in the deal. Shortly after getting back home to Minnesota, the vehicle lost all power and went into "limp home" mode as a result of a crack in the turbo resonator which turned out to be the cause of the oil on turbo hose that I was assured was totally normal. This repair cost me about $700. I also had my local dealership look at the a/c system and determined it is a bad (leaking) compressor and that is going to cost me $1132 to repair, they also found a front leaking shock which would cost an additional $548. After many phone calls I realized that they weren't willing to do anything about the repairs. If the blatant lies that the "certified sprinter specialist" told me weren't enough, the final spit in the face was that they wouldn't even send me the spare key which was agreed to with a handshake. The moral of the story here is don't ever trust someone that is trying to sell you something, always get everything in writing; honor and handshakes mean nothing in today's world, and have an objective 3rd party mechanic look at the vehicle. These people seemed quite friendly prior to making the sale, but after they cashed my check they were unwilling to even work with me. I would never buy a vehicle from them again. More

We went in to just look at a used vehicle the other day and left with an amazing car! John Wright was extremely friendly, informative & beyond helpful start to finish! Their financing department was able and left with an amazing car! John Wright was extremely friendly, informative & beyond helpful start to finish! Their financing department was able to match our current lender, making this the EASIEST experience we have EVER had purchasing a car! More

Gave 24 hrs. notice to see a $22K used vehicle at this dealership. When we arrived, car had splotches of goose poop all over it (just like it did on Sunday when we looked at it on the lot) the following dealership. When we arrived, car had splotches of goose poop all over it (just like it did on Sunday when we looked at it on the lot) the following evening. Vehicle also did not start in the viewing area and salesperson said she would go get the jump pack to get it going. When she opened the hood to jump the vehicle, the engine compartment contained plant residue (white fuzzy stuff) that wasn't even removed prior w/an air hose. Evidently, Jenni Scholze (the internet sales contact) did not care enough about a potential sale to make sure the vehicle was adequately presented. The salesperson we were referred to, Yulia, was very cordial and interested in helping us but, unfortunately, due to Jenni's lack of preparation, it turned out to be an embarrassing situation for Yulia (which wasn't fair to her). This was the first and LAST time we will ever visit or consider a purchase from a Schlossman store. Don't waste your time here, go down the street to the Safro dealership instead...... More

My experience started off bad. I came in, was given a not so good price on a Jeep so I left. I continued to email back and forth with the internet team. Still no good deals. Then an email eluded to the fact so good price on a Jeep so I left. I continued to email back and forth with the internet team. Still no good deals. Then an email eluded to the fact that I would get a good price on a Jeep so I brought my family in that Saturday, but instead was given a terrible price on a Jeep. So the salesman brought his manager over who needs to work on his people skills and we argued over price and my husband and I left angry for wasting our time. So our sales man, who I thought for sure we'd never hear from again, gave me a call and offered me a decent price on the Jeep I wanted. I countered back and he accepted. So our sales man John is actually what made my review of this dealership better. He really came through. I am sure every dealership tries to get away with getting the most profit. But what makes this dealership different is that they were willing to negotiate. More

Bought a new hard find vehicle. Chris really went the extra mile to find this vehicle and secure it from another dealer. Great experience the whole way through. extra mile to find this vehicle and secure it from another dealer. Great experience the whole way through. More

We were well taken care of by Chris. He was very nice and answered all of our questions. He was also very organized and on top of things. We had a great experience there! answered all of our questions. He was also very organized and on top of things. We had a great experience there! More

We have been dealing with Don Veiersthler for 15 years and it has been the best buying experiance we have ewver had. We went to many dealer that first time to look for a car. Well it wasn't until we met and it has been the best buying experiance we have ewver had. We went to many dealer that first time to look for a car. Well it wasn't until we met Don that I felt like I was dealing with family. It has always been a pure pleasure to see Don and now we just drop in and visit when he is not busy. His knowledge of what is going on with all the vehicles is pricless and he can tell you almost anything. If he don't have the answer he goes and finds it. When ever we were looking for a vehicle we always look for Don. In my opion he is the greatest and he knows how to treat his customers Judy Obuchowski More

This was by far the best new car buying experience we've ever had. We had gone to the dealership a few months prior and instead of pressuring us with a hard sell Rick told us to wait a little while and com ever had. We had gone to the dealership a few months prior and instead of pressuring us with a hard sell Rick told us to wait a little while and come back when the sales were going on. We were so happy with him that we also brought a family member along to purchase a car. We wanted a color that they didn't have in stock but he was able to track one down for us in Iowa!!! You cannot beat that customer service!!! We will definitely be going to him for all our new car purchases and have been recommending him to anyone that will listen. More

Chris was excellent from the first moment we stepped on the lot. Was a refreshing change of pace from the stereotypical car salesman. Chris was honest with us, was looking out for our best interest, and the lot. Was a refreshing change of pace from the stereotypical car salesman. Chris was honest with us, was looking out for our best interest, and overall made the car buying process a pleasant one. Chris went the extra mile to make sure that all loose ends were covered and to make sure that we were comfortable throughout the entire process. I would highly recommend working with Chris when looking to buy a vehicle. More

We rated them so high, because they were helping our family find the best car to suit our needs and meet our budget. They did NOT try to sell us something that was out of our price range. They were also family find the best car to suit our needs and meet our budget. They did NOT try to sell us something that was out of our price range. They were also willing to negotiate a reasonable price more than any dealership around the area. We highly recommend Schlossman's to anyone in the Southeastern Wisconsin area. More