City Chrysler Dodge Jeep Ram Fiat of Brookfield

Great experience Brought my mother-in-law's Chrysler Town and Country minivan in to be serviced. Car has wheel locks and we couldn't find the lock. Salesman who sold t Brought my mother-in-law's Chrysler Town and Country minivan in to be serviced. Car has wheel locks and we couldn't find the lock. Salesman who sold the car (it was used) to my mother-in-law intervened, saying that when sold to my mother-in-law, hadn't been provided with the wheel lock key, so fee for chipping off locks was waived. As it turned out, he also ended up providing wheel look key that worked and didn't even need to chip off key! More

Amazing Learning Curve Taught By True Professionals I was looking at Jeep's in general and decided to go to my local dealer. After 10 minutes I realized that the little I knew dwarfed their knowledge te I was looking at Jeep's in general and decided to go to my local dealer. After 10 minutes I realized that the little I knew dwarfed their knowledge tenfold. Then I remembered the gentleman who sold me my last car and what a great experience it was. I tracked him down to Brookfield Jeep and sent him an email hoping he would remember me after two years. Not only did he remember me but he recited my info like we had spoken only days ago. We scheduled a time for me to come down and check out the assortment of Jeeps available. When I arrived he unfortunately was out sick, but this was a blessing in disguise, as I met a polarizing figure named Rick. He took one look at me and diagnosed that I needed a Jeep Trail Hawk and told me why. After listening to him I not only understood that he had been selling cars for quite some time, but also had a gift of summing up not only how to talk to each individual but also how to make the customer feel like I had known him for years, amazing guy! After test driving the Trail Hawk I did indeed fall in love with it and he walked me through the myriad of gadgets that was present on the vehicle. I never felt rushed as I asked probably too many questions. We proceeded through the loan phase with ease as Andrew was equally amazing at crunching numbers and flat out getting the numbers to fall in line with my budget. This was flat out the best experience at not only buying a car, but buying anything over $500 in my short 40 years of life. More

What a pleasure! I just bought a Chrysler 200, love it! Dodge City should have been the first dealership I went to. The salesman Joe was great to work with and very ac I just bought a Chrysler 200, love it! Dodge City should have been the first dealership I went to. The salesman Joe was great to work with and very accommodating with his time. By far the best experience we've had with a new car purchase. Thanks! More

2008 Patriot My wife and I purchased a new Patriot in 2008. Our 6th vehicle from this dealership. The Patriot was in and out of the shop more than on the road. In My wife and I purchased a new Patriot in 2008. Our 6th vehicle from this dealership. The Patriot was in and out of the shop more than on the road. In the beginning of 2014 the Jeep was back in the shop. The issue could not be resolved in a timely manner to our liking. We called Mike and he forwarded our issue to Mark. We set up a meeting with Mike and Mark and came to the conclusion that it was time to cut our losses with the Patriot. We sat down and came up with a deal on a new 2014 Jeep. We once again have a vehicle that we can trust! Thanks Mike and Mark for the great deal on our new Patriot! We will continue to purchase our vehicles from Schlossmann's in the future. More

They have the absolute worst service department. July They have the absolute worst service department. July 2012, Durango overheats and new thermostat is needed. November 2013, Durango overheats and new They have the absolute worst service department. July 2012, Durango overheats and new thermostat is needed. November 2013, Durango overheats and new thermostat (and radiator and god knows what else we're paying for is needed to the tune of $1,400+). Drop car off on a Saturday and they're kind enough to provide a loaner since the radiator part supposedly had to come down from Green Bay. Great! No call on Monday on whether or not car is done. Called twice end of day being placed on hold each time for 10 minutes. Call back a third time and was told the technician was gone and no status can be provided ("Didn't look like he finished"). Tuesday arrives and still no call the whole day. Called them at the end of day and was told the car was done and that they hadn't called because the paperwork wasn't completed yet. Okay, fine. I asked for total and then say I will pick it up by end of day. An hour later, my wife receives a call at home (mind you I've told no less than 3 times over the last 4 days to call my cell phone) saying to call Dodge. I hear a message stating that the technician didn't do the service that both the technician and the service rep told me was a critical need for my car when I dropped it off on Saturday where I provided my authorization to do ALL recommended services. Crystal clear. The service was also included as part of the whole total the rep provided not an hour ago for which I didn't complain. I'm very easy going and a pretty understanding soul, but their lack of customer service and the inconvenience they've caused my family has made me livid. I'm getting my service records and NEVER returning here. Not the first time I've had an issue here, but will be my last. More