City Chrysler Dodge Jeep Ram Fiat of Brookfield

Bought New Jeep Patriot 60,000 miles Transmission Went Bought my Jeep Patriot new. 60,000 miles later transmission went. Jeep told me to deal with Schlossman's. Service manager said $2,500 for a new one Bought my Jeep Patriot new. 60,000 miles later transmission went. Jeep told me to deal with Schlossman's. Service manager said $2,500 for a new one. I told him ok. Took forever to get transmission in over 3 weeks. Told me it was on train from Mexico. When I picked up service manager told me it was a used refurbished transmission. I was extremely dissatisfied with this but I just wanted it to be over. Felt betrayed. Be worn not to deal with this dealership!!! I'd never buy another Jeep either :) More

Used truck blew engine in 2 months Got a used truck less then 3 months ago. Only drove around 1500 miles on it and the engine blew. Thousands of dollars in repairs now. Got a used truck less then 3 months ago. Only drove around 1500 miles on it and the engine blew. Thousands of dollars in repairs now. More

This dealership is also called dodgepartsstore.com, whatever you do don't bye your parts at this place, first the phone # the list on the website no one answer's, I had to Google maps the address to fi whatever you do don't bye your parts at this place, first the phone # the list on the website no one answer's, I had to Google maps the address to find out the REAL name of the company. They sent the wrong part and it's taken over a month to get a refund and their charging me 15% restocking fee! Were talking about a $40 part here.. Do yourself a favor find a different dealership More

This place is horrible. Every time I call to find out more info about a car listed online, no one has a clue to what they are talking about. I really think they only half listen to your request because y more info about a car listed online, no one has a clue to what they are talking about. I really think they only half listen to your request because you have to repeat your request about 5 times before they tell you they dont have an answer and that they will call you back about the availability of a vehicle. IF they call you back, most likely the vehicle is "not available" I have become convinced that they list vehicles they dont even own in order to gain people's interest. This has now happened to me 3 times in the past 2 weeks with this business. My husband purchased a truck from Schlossman's Subaru City within 6 months, 3 alerts have gone off about things that are wrong with the vehicle. They won't do anything for him since he didn't buy a warranty. I also bought a subaru from subaru city years ago and then engine blew up in the car not even 1 year after owning it. Needless to say, I WILL NOT be calling them back or giving them my business!!!!!!! More

I did not set out to buy a car from a dealership. I searched Craigslist. I wasn't completely sure what I wanted until I saw it online, advertised at Dodge City. Terry helped us get the SUV at a price searched Craigslist. I wasn't completely sure what I wanted until I saw it online, advertised at Dodge City. Terry helped us get the SUV at a price we could afford. Two or three weeks later there was a noise in the transmission. Mark Bacon and Pat were great. They did not stop working for us until we were happy, and that involved a new transmission. I would not hesitate to buy another used car from Schlossmans Dodge City. They stand behind their vehicles after the sale. Terry told us this at the time and he was right. More

On August 6, I went to look at a 2007 Ford Fusion at Schlossman's Dodge City in Brookfield with my brother. He noticed the wiring harness under the hood was split open and one of the wires leading to th Schlossman's Dodge City in Brookfield with my brother. He noticed the wiring harness under the hood was split open and one of the wires leading to the cooling system was exposed. We told the salesman, Terry Qualls, that we would like to see that fixed if I was going to purchase the car. On August 9, I went back to sign everything and pick up the car, forgetting to check the wiring harness before I left (which as it turned out, was never fixed). Then, 36 hours later, the check engine light came on. I take the car over to a mechanic and he checked it with his code reader. Two codes came up, one for the coolant temperature sensor and the other for "air conditioning evaporator temperature high". He deleted the codes, just in case it was a fluke, and told me to let him know if it came on again. Two days later, the check engine light came back on. I called the dealership, explained the situation, and told them that I would not be paying for any repairs, but that they needed to fix the problem. I made an appointment to bring the car in on Saturday, August 18. The garage looked at my car, and then Kirk from the service department came in to talk to me. He told me that I need a new thermostat and a new coolant temperature sensor and that it will cost me $605. I told him that this happened 36 hours after I left their lot and would not be paying for it. He stated that they don't know when things will go wrong in a car, but that the used car manager would be willing to split the cost with me. I then decided against letting their garage fix my car. I then contacted a mechanic who works for Ford, who stated that the evaporator core temperature code is a known issue with Fusions (Ford even issued a Technical Service Bulletin regarding it) and that in order to fix the problem, the mechanics would have to pull the dashboard out. My guess is that since the wiring harness was split open when we first looked at the car, the dealership saw the check engine light come on, read the code, looked at the problem, then deleted the alert because they didn't want to go through the hassle of pulling the dash out and fixing it. In other words, they knowingly sold me a car with a problem and are now refusing to fix it and make things right. I then talked to Terry and told him what was going on. I asked how they could refuse to stand behind a car they sold and not even a week later had problems. I reminded him how I just spent $10,000 on this car and shouldn't have to spend another $302.50. He then said he'd talk to the used car manager again. He came back and told me that his manager would only be willing to split the cost 50% with me, and then he'd be willing to talk to me about some of the warranties I could purchase. I stated that I did not want to spend the money on something they should have fixed to begin with and I then left the dealership. More