City Chrysler Dodge Jeep Ram Fiat of Brookfield

This dealership is also called dodgepartsstore.com, whatever you do don't bye your parts at this place, first the phone # the list on the website no one answer's, I had to Google maps the address to fi whatever you do don't bye your parts at this place, first the phone # the list on the website no one answer's, I had to Google maps the address to find out the REAL name of the company. They sent the wrong part and it's taken over a month to get a refund and their charging me 15% restocking fee! Were talking about a $40 part here.. Do yourself a favor find a different dealership More

This place is horrible. Every time I call to find out more info about a car listed online, no one has a clue to what they are talking about. I really think they only half listen to your request because y more info about a car listed online, no one has a clue to what they are talking about. I really think they only half listen to your request because you have to repeat your request about 5 times before they tell you they dont have an answer and that they will call you back about the availability of a vehicle. IF they call you back, most likely the vehicle is "not available" I have become convinced that they list vehicles they dont even own in order to gain people's interest. This has now happened to me 3 times in the past 2 weeks with this business. My husband purchased a truck from Schlossman's Subaru City within 6 months, 3 alerts have gone off about things that are wrong with the vehicle. They won't do anything for him since he didn't buy a warranty. I also bought a subaru from subaru city years ago and then engine blew up in the car not even 1 year after owning it. Needless to say, I WILL NOT be calling them back or giving them my business!!!!!!! More

I did not set out to buy a car from a dealership. I searched Craigslist. I wasn't completely sure what I wanted until I saw it online, advertised at Dodge City. Terry helped us get the SUV at a price searched Craigslist. I wasn't completely sure what I wanted until I saw it online, advertised at Dodge City. Terry helped us get the SUV at a price we could afford. Two or three weeks later there was a noise in the transmission. Mark Bacon and Pat were great. They did not stop working for us until we were happy, and that involved a new transmission. I would not hesitate to buy another used car from Schlossmans Dodge City. They stand behind their vehicles after the sale. Terry told us this at the time and he was right. More

On August 6, I went to look at a 2007 Ford Fusion at Schlossman's Dodge City in Brookfield with my brother. He noticed the wiring harness under the hood was split open and one of the wires leading to th Schlossman's Dodge City in Brookfield with my brother. He noticed the wiring harness under the hood was split open and one of the wires leading to the cooling system was exposed. We told the salesman, Terry Qualls, that we would like to see that fixed if I was going to purchase the car. On August 9, I went back to sign everything and pick up the car, forgetting to check the wiring harness before I left (which as it turned out, was never fixed). Then, 36 hours later, the check engine light came on. I take the car over to a mechanic and he checked it with his code reader. Two codes came up, one for the coolant temperature sensor and the other for "air conditioning evaporator temperature high". He deleted the codes, just in case it was a fluke, and told me to let him know if it came on again. Two days later, the check engine light came back on. I called the dealership, explained the situation, and told them that I would not be paying for any repairs, but that they needed to fix the problem. I made an appointment to bring the car in on Saturday, August 18. The garage looked at my car, and then Kirk from the service department came in to talk to me. He told me that I need a new thermostat and a new coolant temperature sensor and that it will cost me $605. I told him that this happened 36 hours after I left their lot and would not be paying for it. He stated that they don't know when things will go wrong in a car, but that the used car manager would be willing to split the cost with me. I then decided against letting their garage fix my car. I then contacted a mechanic who works for Ford, who stated that the evaporator core temperature code is a known issue with Fusions (Ford even issued a Technical Service Bulletin regarding it) and that in order to fix the problem, the mechanics would have to pull the dashboard out. My guess is that since the wiring harness was split open when we first looked at the car, the dealership saw the check engine light come on, read the code, looked at the problem, then deleted the alert because they didn't want to go through the hassle of pulling the dash out and fixing it. In other words, they knowingly sold me a car with a problem and are now refusing to fix it and make things right. I then talked to Terry and told him what was going on. I asked how they could refuse to stand behind a car they sold and not even a week later had problems. I reminded him how I just spent $10,000 on this car and shouldn't have to spend another $302.50. He then said he'd talk to the used car manager again. He came back and told me that his manager would only be willing to split the cost 50% with me, and then he'd be willing to talk to me about some of the warranties I could purchase. I stated that I did not want to spend the money on something they should have fixed to begin with and I then left the dealership. More

I flew out to Milwaukee to purchase a used 2005 dodge sprinter van. After taking it for an extensive test drive I expressed my concerns to the lead mechanic (certified sprinter specialist) Mike Mirsberge sprinter van. After taking it for an extensive test drive I expressed my concerns to the lead mechanic (certified sprinter specialist) Mike Mirsberger, about several issues including leaking oil present on one of the turbo hoses, a/c didn't seem to work and it was too cold out to test. After a lengthy conversation with mike he assured me that the vehicle underwent a full mechanical inspection and that the presence of the oil was a normal part of the diesel engine. He seemed like an honest guy so I trusted him. He also assured me that the a/c system had been evaluated and was fully functional. When I purchased the vehicle I basically agreed to pay full price, but I wanted a 2nd key and John Wright said he would include it in the deal. Shortly after getting back home to Minnesota, the vehicle lost all power and went into "limp home" mode as a result of a crack in the turbo resonator which turned out to be the cause of the oil on turbo hose that I was assured was totally normal. This repair cost me about $700. I also had my local dealership look at the a/c system and determined it is a bad (leaking) compressor and that is going to cost me $1132 to repair, they also found a front leaking shock which would cost an additional $548. After many phone calls I realized that they weren't willing to do anything about the repairs. If the blatant lies that the "certified sprinter specialist" told me weren't enough, the final spit in the face was that they wouldn't even send me the spare key which was agreed to with a handshake. The moral of the story here is don't ever trust someone that is trying to sell you something, always get everything in writing; honor and handshakes mean nothing in today's world, and have an objective 3rd party mechanic look at the vehicle. These people seemed quite friendly prior to making the sale, but after they cashed my check they were unwilling to even work with me. I would never buy a vehicle from them again. More

We went in to just look at a used vehicle the other day and left with an amazing car! John Wright was extremely friendly, informative & beyond helpful start to finish! Their financing department was able and left with an amazing car! John Wright was extremely friendly, informative & beyond helpful start to finish! Their financing department was able to match our current lender, making this the EASIEST experience we have EVER had purchasing a car! More

Gave 24 hrs. notice to see a $22K used vehicle at this dealership. When we arrived, car had splotches of goose poop all over it (just like it did on Sunday when we looked at it on the lot) the following dealership. When we arrived, car had splotches of goose poop all over it (just like it did on Sunday when we looked at it on the lot) the following evening. Vehicle also did not start in the viewing area and salesperson said she would go get the jump pack to get it going. When she opened the hood to jump the vehicle, the engine compartment contained plant residue (white fuzzy stuff) that wasn't even removed prior w/an air hose. Evidently, Jenni Scholze (the internet sales contact) did not care enough about a potential sale to make sure the vehicle was adequately presented. The salesperson we were referred to, Yulia, was very cordial and interested in helping us but, unfortunately, due to Jenni's lack of preparation, it turned out to be an embarrassing situation for Yulia (which wasn't fair to her). This was the first and LAST time we will ever visit or consider a purchase from a Schlossman store. Don't waste your time here, go down the street to the Safro dealership instead...... More

My experience started off bad. I came in, was given a not so good price on a Jeep so I left. I continued to email back and forth with the internet team. Still no good deals. Then an email eluded to the fact so good price on a Jeep so I left. I continued to email back and forth with the internet team. Still no good deals. Then an email eluded to the fact that I would get a good price on a Jeep so I brought my family in that Saturday, but instead was given a terrible price on a Jeep. So the salesman brought his manager over who needs to work on his people skills and we argued over price and my husband and I left angry for wasting our time. So our sales man, who I thought for sure we'd never hear from again, gave me a call and offered me a decent price on the Jeep I wanted. I countered back and he accepted. So our sales man John is actually what made my review of this dealership better. He really came through. I am sure every dealership tries to get away with getting the most profit. But what makes this dealership different is that they were willing to negotiate. More