City Chrysler Dodge Jeep Ram Fiat of Brookfield

Service department is awful. I spent over $3000 at this place for almost nothing. I brought my 2015 grand Cherokee in because the check engine light was on and it would not pass I spent over $3000 at this place for almost nothing. I brought my 2015 grand Cherokee in because the check engine light was on and it would not pass emissions. They originally fixed it, but they wanted it back in for more work after I passed emissions. I had to leave three messages, unreturned, and then had to physically go in to schedule an appointment. When I got in, I told them why I was bringing it back in (they asked me too), and then also said something was going on where it was jerking, as if the transmission was slipping. They seem too busy to be paying attention to me, and clearly weren’t. After I put almost $3000 of repairs into this car, I got it back and drop it off. The transmission started slipping again and the jerky started happening within half a mile. I called back, and left another message, which was again not return. When I finally got somebody live days later, they told me just to bring it back in. I didn’t notice the gas gauge had not moved at all, and they clearly did not test drive it like I asked him to. I’ve now put thousands of dollars into this car, when I wanted them to see if it had a bigger problem before they did it, and they never bothered to check that. And to top it off, the check engine light is back on. Over $3000 in repairs, and now I have to bring it somewhere else. When I called to tell them I needed to bring it somewhere else, I got the proverbial shoulder shrug on the phone. So, after $3000, my car jerks all over the place, my check engine light is back on, I am in search of somewhere else to bring it. More

Service department is a joke. Called several times over the course of a week and was told to leave a message for the same Service Writer (Matt?) each and every time. Simply wanted my vehicle in for warrant the course of a week and was told to leave a message for the same Service Writer (Matt?) each and every time. Simply wanted my vehicle in for warranty work, and after a week and a half of trying to get the gentleman to even give me a call back, I gave up and went with a different service center. This is the only Fiat center in the area, and very few others will touch them. Disappointed from the start. More

When it comes to buying a new vehicle, they love to treat you well! But when it comes to service: unless things go smoothly from the get-go, they won't stand behind their commitments. Bought a few vehicles you well! But when it comes to service: unless things go smoothly from the get-go, they won't stand behind their commitments. Bought a few vehicles from them now and were satisfied with the purchases. Most of the service experiences were smooth. The ones where their staff either miscommunicated what was promised or things fell through due to staffing issues on their end, they don't go the distance to make things right; they just kinda let it slide with a a few "sorry, it is what it is" excuses. Will probably move my business elsewhere as we prefer all around service for what we pay and not relying on luck of the draw. More

Fantastic Sales and Service Departments! Most recent visit for a complete detail on my 2017 Jeep Cherokee - EXCELLENT!!! visit for a complete detail on my 2017 Jeep Cherokee - EXCELLENT!!! More

I highly recommend James Lexa at Schlossmann Dodge City. He is highly knowledgeable about the product and cars and passionate about working with the customer. Every step of the process of ordering my 2021 C He is highly knowledgeable about the product and cars and passionate about working with the customer. Every step of the process of ordering my 2021 Challenger Hellcat was smooth and enjoyable. If you are in the market to purchase a new Dodge, Jeep Ram vehicle call and ask for James he will take care of you every step of the way and your experience purchasing a new vehicle will be the way it is supposed to be: Fun and Exciting. I will be returning for any future purchases. More

We had Lovelle as our salesman and he was great to work with, very straight forward and to the point. However we will not be coming back to this dealership in the future because of Andrew (I think that’s h with, very straight forward and to the point. However we will not be coming back to this dealership in the future because of Andrew (I think that’s his name) the finance guy. He was very insistent with asking us again and again if we wanted the add on packages for protection to electronics, mechanical things, etc. and didn’t listen when we declined repeatedly and was extremely pushy. He also ran our credit SIX different times even though we had specifically requested ONE certain credit union. Definitely not our best experience. More

This is the 3rd car I've bought from them. Everyone is really friendly and helpful. Jackie was super patient explaining all the features of the car. Andrew was really patient and explains the financial p really friendly and helpful. Jackie was super patient explaining all the features of the car. Andrew was really patient and explains the financial part easy to understand. I love this place. I would definitely recommend then to anyone looking to buy a new (or just new to you) car! More

We purchased our 2021 Dodge Ram 3500 from Schlossmann. We had such a great experience. We drove 155 miles to visit and purchase from this dealer. Our salesman Luis Garcia was very helpful and went through th had such a great experience. We drove 155 miles to visit and purchase from this dealer. Our salesman Luis Garcia was very helpful and went through the entire vehicle showing us everything our vehicle had to offer. He was very knowledgeable. Andrew Hetrick was very patient and went well above and beyond with the financial end of our purchase. This was literally the best experience I have had purchasing a vehicle. The dealership is very customer friendly. I would make the trip again to purchase another vehicle. More

We had a problem with our 2016 Jeep Renegade. We talked to Matt Pulaski and he said leave it overnight and it'll be done in the morning. It was, clean and ready to go! Matt was very professional with a "c to Matt Pulaski and he said leave it overnight and it'll be done in the morning. It was, clean and ready to go! Matt was very professional with a "can do" attitude. We are very happy with the service and how we were treated. Matt is an asset to the Schlossmann dealership. Thank you again Matt! Chuck and Terri Cera More

David, the salesperson was very personable and didn’t pressure us to buy. Overall the dealership was very customer friendly. The purchase was a pleasant experience. pressure us to buy. Overall the dealership was very customer friendly. The purchase was a pleasant experience. More