City Chevrolet of Grayslake

Thank you John P. and Rock Chevrolet I had an excellent experience. He was very pleasant, helpful, patient, and explained everything clearly. He managed to get the paperwork done as smo I had an excellent experience. He was very pleasant, helpful, patient, and explained everything clearly. He managed to get the paperwork done as smoothly and quickly as possible. Because I received all the necessary documents right away, I did not have to be concerned about going to the DMV or contacting my insurance company directly. . The result was that I drove home with all the necessary documents and felt very comfortable being behind the wheel for the first time in my new car. He also helped me with some minor details after I got home and had some additional questions and concerns which he resolved over the phone. More

Price is right, friendly, and accomodating I am going to go back and buy my next car at the Rock after my great experience! The price that was negotiated was unbeatable. Our salesman, Chris G I am going to go back and buy my next car at the Rock after my great experience! The price that was negotiated was unbeatable. Our salesman, Chris G. went out of his ways to get us a great deal and have us walk out of there happy with the right car to fit what we were looking for. The experience with the rest of the staff, from insurance to finance was incredibly friendly. Comfortable experience all around. More

Rock Chevrolet is Awesome Dealership I recommend driving by all other car dealerships and going directly to Rock Chevrolet in Grays Lake, IL. They really went to bat for me when it came I recommend driving by all other car dealerships and going directly to Rock Chevrolet in Grays Lake, IL. They really went to bat for me when it came to getting me in the car I wanted. I was able to get a great price on my trade to buy a new 2014 Equinox. I also received an awesome interest rate through the financing of my new car. More

Bait and Switch - might as well just bend over I have been shopping for a vehicle for a bit and I finally came across Rock. They seemed great and since I had a sick child, I tried to do everything I have been shopping for a vehicle for a bit and I finally came across Rock. They seemed great and since I had a sick child, I tried to do everything ahead of time, which they did. I didn't want to sit in the dealership. I got preapproved for a list of vehicles that I gave them and with the monthly payment I was comfortable with. I was dealing with Leo, Mike, and Tim. Well, when I got there, and I told them when I was coming, none of them was there. My approval was for a new Chevy which I didn't want. I had to go through all of this again. Now my approval had to be redone and the monthly payment was double with what I wanted. I also had to sit in the dealership for over 2 hours, again, not what I wanted. I finally took the deal because I had to take a train from the city and walk there. I get in the vehicle and only 1 key fob, they didn't have the other. Also, no gas in the tank. They didn't fill it up. Scammers and cheats. Do not wast your time and money. If I could give no stars, I would. More

SCAMMERS at LARGE I had been receiving calls from them several times a day for several weeks. Finally, they got a hold of me. I spoke with Darrian, who in turn gave me I had been receiving calls from them several times a day for several weeks. Finally, they got a hold of me. I spoke with Darrian, who in turn gave me her "stupidvisor", Amanda. I explained my situation in detail. She then called me back within minutes to tell me that my "issues" are of no concern and I will be financed without question. I asked over and over if she was sure....of course she was, (as they were time after time. I explained that I did not want to waste my gas, nor my time or hers. I get to cRock, (still the same as Rockenbach, they just dropped the 'enbach') Sure enough these fools got me again, (more so my fault for falling for their scam). The guy at the front desk is a real piece of work too. I asked to speak with Darrian and/or Amanda, but he told me they did not work there. So I walked over to the side and called the number that "Darrien" called me from, and waala.......right in front of my face she answered the phone. She was about 15 feet away from the front desk. In one way or another they remind me of a "payday loan" company, who constantly calls me for a loan....only difference they are overseas and barely speak English. Start your new car experiences fresh and keep away from these "SCAMMERS" More

Disturbed and Harassed I spent a couple days negotiating and was told we had a deal. I signed an acceptance of delivery and went home to get the title for my trade in expect I spent a couple days negotiating and was told we had a deal. I signed an acceptance of delivery and went home to get the title for my trade in expecting to be driving home my new car that evening. I got back to the dealer and was put with a new sales person who told me that the price was $57 a month more than previously negotiated and that no one would be able to sell me the car for the previously negotiated price. They then tried to convince me to lease. I left the dealer extremely unsatisfied. To add insult to injury 2 months after this happened the salesperson left me harassing text messages swearing at me and telling me the car was the ugliest car he had ever seen and that suited me perfectly. The tone of the messages left me uneasy that this person had my contact information. I would NEVER go back. I find the behavior unacceptable and am following up with Chevrolet/GM's corporate customer service. More

Love the Rock ~ I am super nervous when it comes to getting service done on my car because I literally know nothing about cars. But if I need anything done, I am not I am super nervous when it comes to getting service done on my car because I literally know nothing about cars. But if I need anything done, I am not at all hesitant to go to the Rock Chevrolet in Grayslake. Actually it's funny because I needed an oil change and although one of my friends offered to do it for free, I knew I wouldn't trust anyone else other than the Rock. And I am so glad I go there because they're all super friendly, fast, know what they're doing and all around amazing. I would definitely recommend going here, I haven't had a negative experience at all :) More

lemon laundrering i would never go back they sold me a used lemon the car should have said you want lemons this is the car for uu i would never go back they sold me a used lemon the car should have said you want lemons this is the car for uu More

Pete in service has taken care of our auto needs for many years. He is a total professional and a soft spoken gentleman. We are senior citizens. We have called him on vacation when we were on the other si years. He is a total professional and a soft spoken gentleman. We are senior citizens. We have called him on vacation when we were on the other side of the country. He received our questions as if we were standing in the dealership with him. He gave us the exact advice and instruction that we needed for our car. We learned some time ago that when you buy a car here, you become part of the Rock Dealership family. Many of our friends are having the same fine experience. We are very pleased to give them our highest recommendation. More

Pete was very helpful,service was great.the problem was fixed and I have not had any problems since I brought my truck to rock chevrolet. fixed and I have not had any problems since I brought my truck to rock chevrolet. More