City Chevrolet of Grayslake

Consistently Outstanding Service I have had the pleasure of dealing with Rock Chevrolet (formerly Rockenbach) for several years both buying and having my vehicles serviced. I would l I have had the pleasure of dealing with Rock Chevrolet (formerly Rockenbach) for several years both buying and having my vehicles serviced. I would like to personally commend Peter Styrcula, Dan Nierman and Mark Hagen for providing consistently outstanding service in all areas! I trust taking my vehicles to them knowing that they care...and they show it!!! Keep up the outstanidng work gentlemen! More

Great customer service at the service center I would highly recommend Rock for service. They have courtesy cars while they work on your car. Very friendly people and called when the vehicle was d I would highly recommend Rock for service. They have courtesy cars while they work on your car. Very friendly people and called when the vehicle was done being worked on. More

Great experience I had a great experience purchasing a new Camaro from Rock. They were organized, friendly, and helpful. Tim and Adan did a great job helping me with m I had a great experience purchasing a new Camaro from Rock. They were organized, friendly, and helpful. Tim and Adan did a great job helping me with my purchase. More

Ed Risher Rocks at The Rock Completely satisfied with my new Camero purchase - great first-name basis service on a super deal - Ed actually made it fun! Wish I could buy a car f Completely satisfied with my new Camero purchase - great first-name basis service on a super deal - Ed actually made it fun! Wish I could buy a car from him and the Rock team every day! More

Excellent Service Recently bought another new vehicle at Rock. Worked with Jay Phillips. Jay was excellent. Knowing the problems I had incurred that last time I boug Recently bought another new vehicle at Rock. Worked with Jay Phillips. Jay was excellent. Knowing the problems I had incurred that last time I bought a vehicle at Rock Chevy Jay went out of his way to make sure my experience this time around was nothing less than superb. I can honestly say that out of all the dealings I have had with this dealership Jay Phillips has certainly been the "Best". If you are looking to purchase to vehicle from Rock Chevy in Grayslake, IL, ask for Jay Phillips. More

excelent service Recently went to Rock Chevrolet to purchase the vehicle in needed. The experience with the Ed the sales guy was superb. I went in knowing wh Recently went to Rock Chevrolet to purchase the vehicle in needed. The experience with the Ed the sales guy was superb. I went in knowing what I wanted and he walked me through the process. Gave me what I was look for in my trade in. Took me for a test drive. Best time at a auto dealer ever. Thank you very much Rock. More

excellent service I highly recommend Rock Chevrolet. They helped me get a car loan to rebuild my credit and Andrew was very polite and took care of all my needs. I will I highly recommend Rock Chevrolet. They helped me get a car loan to rebuild my credit and Andrew was very polite and took care of all my needs. I will deal with him in the future. Thanks Rock Chevrolet More

Great service dept Mark Hagen, the service director and Dan Nierman were a pleasure to work with. They were both Friendly and knowledgable. They earned our business in Mark Hagen, the service director and Dan Nierman were a pleasure to work with. They were both Friendly and knowledgable. They earned our business in the future. More

Awsome David Gonzalez he was a good helper and he got me a good deal with the car a i needed. i will recommend him in the future to friends and family. i wil David Gonzalez he was a good helper and he got me a good deal with the car a i needed. i will recommend him in the future to friends and family. i wil leave 100% satisfied thank you for your good service. More

Okay Buying Experience, but Problems Since I was in the market for a vehicle and Rock Chevrolet had it. I had my old vehicle as a trade which they gave me $500 for. A fair price. My first qualm I was in the market for a vehicle and Rock Chevrolet had it. I had my old vehicle as a trade which they gave me $500 for. A fair price. My first qualm came when my salesman Bryant listed his price which was about $750 above the price listed on the internet. In the end I talked him down to a fair price for us both and in the deal agreed to have some tires I would provide mounted by the dealership for free. The deal was done and the paperwork signed. The day after I realized I left a pair of prescription sunglasses and an IPASS in my old vehicle. Frantic I called Rock Chevrolet and asked them to set my stuff aside. The guy who answered said it would be no problem and a porter would remove the items from my car and they would be left for me. I set up the tire appointment for three weeks later (the earliest they had that I could attend) and waited. I went back to the dealership with my tires three weeks later. While they were being mounted I asked the service clerk for my sunglasses and IPASS. She gave me a puzzled look and proceeded to look for them with Bryant my salesman only to find they did not have them. My prescription glasses and IPASS were lost in spite of their assurance they were safe. After a call to IPASS customer service I proceeded to wait three hours to have four tires mounted and balanced. Unacceptably long in my book as nobody even approached me to update me on the time frame. I had to seek out the service guy and find out what was going on. A tip Rock Chevrolet: Communicating with your customer after losing their property is a good idea when nobody expects to wait that long to have tires installed. After all was said and done I am out my personal effects and some time. Would I do it different all over again? Probably not. The sale was good albeit deceptive, but I could have walked away at any time. My rub was with the loss of my stuff and the long time spent waiting to have tires installed. I would not recommend them nor would I buy another vehicle from them in the future. Breaking a customer's trust by losing their stuff ruins the experience. Nonetheless thank you Rock Chevy for the experience and the vehicle. More