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City Automall Ford - Service Center

Columbia City, IN

4.7
271 Reviews

271 Reviews of City Automall Ford - Service Center

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March 18, 2024

The service department does a fine job. They were quick and reliable with all services. More

by selsten72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Huntley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

City Automall Ford responded

We are glad we could help! Thanks for taking the time to leave a review.

March 15, 2024

Rob worked with us to fix my vehicle when the initial repair didn’t take care of the entire problem. He was always very friendly and knowledgeable and very helpful. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

City Automall Ford responded

Ashley, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 15, 2024

Super friendly, and fast! The staff is always talking to or smiling at my Grandson who is 2 while we wait. More

by marilyn6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

City Automall Ford responded

We're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future. Best wishes, City Chevrolet

March 15, 2024

Salesman Tyler Prescott What is very instrumental and putting the deal together on a Saturday. I found the vehicle that Matt needs, and he put the deal together. More

by mpick55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! We do hope we can be of assistance in the future. Take care!

March 08, 2024

Robert was great, I appreciate that he took the time to explain the service work being done (recall). And the newly installed diagnostic equipment was quite impressive, he explained how it works and the ad More

by benannettemelvin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2024

Excellent service and they are finished with the service at the time at the time they told you before starting. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

City Automall Ford responded

Jon, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!

March 05, 2024

Tyler and the service team are very friendly and knowledgeable! Thank you again for the wonderful service! More

by rocofields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

March 05, 2024

Excellent service department - they keep the schedule they tell you. The do an excellent job. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

City Automall Ford responded

Jon, we are very happy to have provided you with such a positive experience! We hope to see you soon!

March 05, 2024

From the first call to the last call that it was done everything was spot on. From diagnosis to complication. Would recommend every time! More

by tkshively05@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

March 02, 2024

My visit for service was as I would expect it to be at an Auto Dealership representing the Ford branding as well as Chevrolet; Professional, courteous, and timely. More

by bctroutman93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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