City Automall Ford - Service Center

Great customer service and support! I’ll you again in another 4 to 5,000 miles! I’ll you again in another 4 to 5,000 miles! More

The service manager was very helpful getting our truck in and repaired quickly knowing we needed to pull our camper with it in 3 days and repaired quickly knowing we needed to pull our camper with it in 3 days More

the reason I bought my car at city auto was because of the service. not as good as it use to be, but still better than most. like that it is open on saturday and they will bring me home and pick me up f the service. not as good as it use to be, but still better than most. like that it is open on saturday and they will bring me home and pick me up for long appointments. somewhat disappointed in detailing. windows are always streaked. More

I came in recently for an oil change and was surprised how fast the service was. I was in and out within 35 minutes. Greatly appreciated that. how fast the service was. I was in and out within 35 minutes. Greatly appreciated that. More

Good deal for basic services, yet stay away for more serious mechanical work if you have access to a smaller shop that can perform the work to the same standard. You pay too much for ridiculous overhead serious mechanical work if you have access to a smaller shop that can perform the work to the same standard. You pay too much for ridiculous overhead costs that the business dealership incurs. The beautiful establishment you are sitting in comes at a high price that is passed-off onto you, the paying customer. I recommend taking a bag of that “free” popcorn that you see, regardless of whether you intend on eating it or not. They do a very good job, but you better dig deep to enjoy the services City Ford of Columbia City, Indiana offers. I’ve had more involved preventive maintenance done here like a transmission flush, all-the-way to basic tire rotation and oil change. Everything has always been done with great care and quality throughout the years, except for communication. I paid 80 dollars for the Ford Works Package and was never verbally told about a possible main seal oil leak, yet I was verbally told about this during a 60 dollar, basic oil change. You’re paying an extra 20 for direct, verbal communication from a representative about what’s going on with your vehicle. That’s the good and the bad I’ve personally experienced with this establishment. More

explains things well. good service. helpful with good attitudes towards customers and knowledgeable about them good service. helpful with good attitudes towards customers and knowledgeable about them More

They have done a seemingly good job keeping my truck running smoothly. Dealerships are not the cheapest but the service is what should be expected. running smoothly. Dealerships are not the cheapest but the service is what should be expected. More

The worst communication I have ever experienced. They left out so many details when scheduling such as the fees, then they worked on my car without permission, I called to see if the car was going t They left out so many details when scheduling such as the fees, then they worked on my car without permission, I called to see if the car was going to be ready when they said as I needed there and the guy said well who ever said that time? And wouldn’t give me an answer on when it would be ready. All in all a super disappointing visit and I’ll be sure to go to a different location in the future for all of my recalls. More

Love the guys in the service department. If I have any concerns they look into it. Always very friendly. If I have any concerns they look into it. Always very friendly. More

Staff saw very friendly and efficient. Work was completed on time. They explained the problem and then did the promptly. I highly recommend City Ford. Work was completed on time. They explained the problem and then did the promptly. I highly recommend City Ford. More