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City Automall Ford - Service Center

Columbia City, IN

4.7
271 Reviews
Call Service Center (260) 244-5111

271 Reviews of City Automall Ford - Service Center

Sort by
December 12, 2023

I am satisfied for the most part; however, I asked that the oil change sticker not be put on my windshield, and that’s exactly where the tech put it. More

by Oma
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Helpful
December 12, 2023

I made a appointment they got me right in they did the service and recall work all in one day and got me back on the road. More

by greendmg1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
December 09, 2023

Always polite and friendly and make you feel welcome. . And explain what and why a warranty repair was needed.. and service and oil changes are done quickly.. would buy another car or truck from them agai More

by jdgilmer2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Smith
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Dec 12, 2023 -

City Automall Ford responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Helpful
December 05, 2023

I like City Ford very good dealership the service is excellent and ty is a very good salesperson very nice and personal More

by jamesseverit117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

City Automall Ford responded

We are so happy to read such a great review about City Chevrolet! If you have any further questions, please give us a call. We're always happy to help!

Helpful
November 30, 2023

Lack of communication Misinformation about time frame of completion. Would not recommend service from here More

by msd1297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Armbruster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

City Automall Ford responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (260) 244-5111 to discuss your concerns, as your satisfaction is of utmost importance to us.

Helpful
November 29, 2023

Straight forward and efficient. Well done. He can sire my next kid. lol. Everything went well. More

by A.MEIER7476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hively
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
November 29, 2023

They did a great job on my Nautilus, it was a warrant job, they made sure I had a loaner car. Very satisfied with them! More

by BROWN.TERESA1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

City Automall Ford responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing City Chevrolet and we hope to see you again soon!

Helpful
November 28, 2023

Ford service department doesn’t have the right equipment, trained staff, or desire to do a front end alignment More

by JAY@BESTLAWNGUY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Armbruster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

City Automall Ford responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to discuss this with you. Please reach out to us at (260) 244-5111 at your earliest convenience to discuss how we can turn your experience into a positive one.

Helpful
November 23, 2023

Very good! ! Would recommend highly. Receptionist didn't schedule correctly but Rob knew exactly what was needed!! More

by sir.turkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2023 -

City Automall Ford responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing City Chevrolet and we hope to see you again soon!

Helpful
November 22, 2023

I continue to be pleased with the service team and the timeliness of their work. More

by kewekast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2023 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Helpful
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