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City Auto - Memphis

Memphis, TN

2.5
45 Reviews

4932 Elmore Road

Memphis, TN

38128

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Showing 45 reviews

September 23, 2022

I had a very pleasant experience with the staff and the level of services. I would highly recommend City Auto to anyone! Special thanks to Greg and Brian! I love my new ride! More

by Heather G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg, Brian
Oct 13, 2022 -

City Auto - Memphis responded

Thanks for the compliment to our team members at City Auto. We want every customer to have a great experience, Heather. We appreciate your business!

August 28, 2022

We tried to trade in 2 vehicles for 1 truck! Both vehicles are paid for title in hand, but they wanted the 2 vehicles AND an additional down payment! City Auto's lending network SUCKS!!! I under More

by psrobinson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lynsey Freeman, Lyndsay Freeman
Aug 29, 2022 -

City Auto - Memphis responded

Thank you for taking time to provide your feedback, PS Robinson. We're always focused on delivering excellent service and are concerned to learn that your experience was frustrating and disappointing. While City Auto has an extensive network of major banks and lenders, there are many variables that are considered in determining the financing terms of a loan. We're sorry that the terms you were offered did not match what you expected to qualify for given your specific borrowing needs. In the future, we hope you'll reconsider City Auto.

December 24, 2021

Never heard back from anyone. One Salesman called me to say that he would get back to me and never did More

by deon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lyndsay Freeman, Lynsey Freeman, Lyndsay Freeman
Feb 20, 2022 -

City Auto - Memphis responded

Deon, sorry to hear we disappointed you. If we can help you in the future, please consider giving City Auto another opportunity.

July 27, 2021

I have bought 3 cars from here and now buying a truck, I never have had any issues with city auto, good folks and always helpful. I do not go anywhere else when looking for a car or truck. More

by wgold5111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin,Blake,Brian
July 20, 2021

Stay away! Bought an expensive car from them. Battery indicator was on and was asked to bring it in for replacement, Came on again after a few days and had to get a new battery from the dealership! In ad More

by yazhie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lynsey Freeman, Lyndsay Freeman
June 20, 2019

Car was no GOOD FROM PURCHASE DATE I was RIPPED OFF Car was a problem from day one. Motor blew up within 30days and all I got was LIES AND THE RUN AROUND.NO HELP. JUST WANTED MORE MONEY More

by RIPPED OFF
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gerald
Jun 25, 2019 -

City Auto - Memphis responded

Thank you for contacting us about your concerns. We assure you that our customers are top priority and would like to have you speak with our Customer Service Manager, Priscilla Guy at (901) 377-9502, so we can discuss this issue with you further.

March 30, 2019

Dishonest Yesterday I wanna shopping for a car at city auto and saw it for $13,985 I got the stock number and gave it to the sales person and she tried printing More

by Andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lynsey Freeman, Lyndsay Freeman
Apr 01, 2019 -

City Auto - Memphis responded

Andrew, unless there was a typo on the original listing, City Auto's no haggle pricing means the price does not change. Please call our Customer Service Manager Priscilla Guy at (901) 377-9502, so we can discuss this issue with you further.

January 09, 2018

Bad sales Sold me a car that had been wrecked and failed to inform me. They added a heafty finance charge to my 9K loan. Bad experience I would never purchase f More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Boonie
Jan 10, 2018 -

City Auto - Memphis responded

Michael, thank you for contacting us about your concerns. We assure you that our customers are our priority and would like to have you speak with our Customer Service Manager Priscilla Guy at (901) 377-9502, so we can discuss this issue with you further.

December 31, 2017

Excellent ! We were very pleased with everyone at City auto . All the employees are very kind and work hard to meet your need. I will recommend this place!! More

by Rostro1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynsey Freeman
Jan 03, 2018 -

City Auto - Memphis responded

Rostro1234, thank you for this excellent review and recommendation. We are glad to hear that we could meet your needs. Thanks for choosing City Auto!

December 23, 2017

Reasonable prices The service wa good and the prices were reasonable. The salesman was very patient. The building was nice also while we waited. I would recommend. More

by ashland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Saunders & Kirk Catron
Dec 27, 2017 -

City Auto - Memphis responded

Ashland, thanks for the great review and recommendation. We are glad that Terry and Kirk could provide you a great car buying experience. Thanks for choosing City Auto!

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