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Cities Auto Sales and Finance
Crystal, MN
28 Reviews
Family owned & operated since 2008
A+ rating with BBB
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 28 reviews
December 14, 2024
They are great on sales, not so great on customer service AFTER the sale. Six months after purchasing my vehicle from them I needed one of my tires patched due to a nail puncture. The place I took it to call AFTER the sale. Six months after purchasing my vehicle from them I needed one of my tires patched due to a nail puncture. The place I took it to called and informed me that the lug nuts had been cross-threaded with the lug stud, requiring the lug stud to be broken in order for the wheel to be removed and tire patched. I called Cities back wanting to see if I could bring the car back to them to undo what was done to the wheel and tire. Instead I was ditched of a call back twice, and the third time I called and spoke to a "manager" I was yelled at and gaslit, blaming me for not bringing it back to Cities for a tire rotation and blaming the new place because "they must not be smart" and accused them of stripping the lug nuts themselves,when this is the very first time I've visited the place. Now I'm out of a vehicle for the weekend, and out of approximately $150 it's gonna take to get it fixed. Customer service isn't just about the purchase, but the relationship you keep with customers AFTER THE SALE to keep them coming back. I'm sad to say that moving forward I will only go to them when my warranty needs to be considered in a repair, and I would not recommend Cities to anyone else. More
by Sonyamelyse14
Employees Worked With
Jose, Julio
December 04, 2024
Second time buyer love this place friendly staff , clean building , and good quality cars and service building , and good quality cars and service More
by HARPERSMOMMIE16
Verified CustomerEmployees Worked With
October 19, 2024
I bought Durango, the tires were bald. Tom said the tires had 30%tread left on them. Not true and with in a week I had to buy new tires and I brought it to a certified Dodge dealer to have Tom said the tires had 30%tread left on them. Not true and with in a week I had to buy new tires and I brought it to a certified Dodge dealer to have the transmission looked at and they changed the tranny fluid. The mechanic said that the tranny fluid was black. More
by SHELLEYGLASS1901
Employees Worked With
August 24, 2024
They were able to help when I really needed help. It’s a great place to get your car. It’s a great place to get your car. More
by ADEBOLA1221
Employees Worked With
June 18, 2024
Jose was our sales rep that we worked with and he was amazing! Friendly and answered all of our questions. Dan was great from a financing side of things! Example of great service is there was something k amazing! Friendly and answered all of our questions. Dan was great from a financing side of things! Example of great service is there was something keyed into the side of the Jeep we purchased and I asked if they could take a look, within minutes they had stuff out to take care of it! I would recommend these guys!! More
by LOU HERNANDEZ
May 10, 2024
They really helped out especially being so far away I would recommend them to everyone would recommend them to everyone More
by STACYTATRO
Employees Worked With
March 27, 2024
Good service from Mark and Tom, they help me get in a truck. They work hard to get me approve even I have challenges in my credit truck. They work hard to get me approve even I have challenges in my credit More
by NJM75
February 28, 2024
They ran my credit anyway when I told them I had a pre approval letter. They then tried to ask me for more money for a down payment when I told them what my letter said. approval letter. They then tried to ask me for more money for a down payment when I told them what my letter said. More
by DCOLES95
Employees Worked With
January 03, 2024
I felt as through the dealership provided misinformation about my loan and used their own creditor to get a loan for the vehicle. about my loan and used their own creditor to get a loan for the vehicle. More
by MR.JSOLOMON
November 11, 2023
Well tom couldnt have been a better help and i now consider him a friend! consider him a friend! More
by JAYHEESCH
Employees Worked With
