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Circle Infiniti - Service Center
West Long Branch, NJ
758 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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758 Reviews of Circle Infiniti - Service Center
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June 27, 2019
Great Service I am going on 8 years with this dealership and I plan on staying for many more. The service team is excellent. I always see Ann because she brighten I am going on 8 years with this dealership and I plan on staying for many more. The service team is excellent. I always see Ann because she brightens my day. The rest of the crew, Pam, Joe, John, and Todd are also on top of their game. They make my visits effortless and comfortable. Whether I'm in trouble or just in need of service they are extremely accommodating. Thanks guys! More
by busymama
Employees Worked With
Other Employees :
John DiLieto
June 27, 2019
Outstanding Service With Honesty, Integrity and Accuracy I have owned Infinitis exclusively for the past 25 years, and typically more than one simultaneously. No matter their age, I always take them to Circl I have owned Infinitis exclusively for the past 25 years, and typically more than one simultaneously. No matter their age, I always take them to Circle Infiniti for routine maintenance service and all major repairs primarily because of their Service Consultant John DiLieto. John gives me the confidence that the problem is being addressed properly, accurately, and providing an honest assessment of the situation. He takes the time to explain the mechanics behind what needs repair and why. His technical knowledge, and the manner in which he explains it is reassuring. I also have confidence that the repairs were done correctly thru his thorough follow up. When I pick up my car, I always feel it was done right. During personal difficult financial periods when several repair issues arise, John guides me thru which ones are critical to fix today, and which ones can wait until my situation changes. This is a very refreshing posture compared to the typical up-sell practices of many auto service centers. For that, John has EARNED MY RESPECT, and I always return the vehicles to him when my situation improved for the repairs we delayed. He is the single reason why I always bring my cars to the dealership when repairs are required even for cars over 10 years old. This is also why when I call for service, I insist on talking to John. The confidence John gives me is worth every incremental penny of dealership service prices. I plan on owning many more Infinitis in the years to come. I hope that John will be there for that duration! Oh,...and a big shout out to Yuri, the Valet. Always greets me with a big smile, makes me feel like a valued customer and part of the family! He's the icing on the cake. His name should be included in the check list on this web site. He is the first and last face you see, therefore very impactful, when you arrive at Circle Infiniti for service. More
by InfinitiLover
Employees Worked With
Yuri, the Valet, John DiLieto
May 24, 2019
Why would I bring my car anywhere else?- I.T. As usual, I had a pleasant and memorable experience working with the Service Advisors at Cirlce. This visit, I worked with John DiLieto on the way in As usual, I had a pleasant and memorable experience working with the Service Advisors at Cirlce. This visit, I worked with John DiLieto on the way in when I dropped off my vehicle, and Anne Maria Trapani on the way out when I picked it up. John was very approachable and friendly, and thoroughly explained to me what the Service Technician would be doing with my vehicle. Ann Maria was extremely welcoming and friendly as well, and took the time to go over the completed work order with me, advising me along the way about potential future concerns. She also provided me with her business card so that I may contact her should the need arise in the future. My family members have collectively been customers for more than 25 years and have only had pleasant experiences. I myself am a customer of almost 10 years, and can gladly say the same. Every 5K miles, I look forward to seeing the eager, knowledgeable, friendly faces of the Circle Family, particularly Ann Maria, John, Pam, and of course, Yuriy Kulik the Valet Attendant, who all make the process seem so easy and seamless. More
by HappyCustomer
May 15, 2019
Service perfomed on QX60 Circle Infiniti in West Long Branch provided great service the moment you make the appointment. Confirmation, reminders to bring credit card, license, Circle Infiniti in West Long Branch provided great service the moment you make the appointment. Confirmation, reminders to bring credit card, license, insurance card for loaner vehicle, valet meets you right away, greeted when you walk thru door and service associate ready for you with all necessary appointment information. Worked directly with John Dilieto who knew my entire account and recommended the correct service based on my history. Didn't just recommend everything only what was truly needed. More
by Jurko
Employees Worked With
John DiLieto
May 14, 2019
Excellent Service Department I became part of the infinity family in December 2018. My husband and I have come from another luxury brand and we’re not familiar how to maintain thi I became part of the infinity family in December 2018. My husband and I have come from another luxury brand and we’re not familiar how to maintain this vehicle. Joe Nazzaro took the time out to explain how often to service my vehicle. So far I’ve been there for two appointments and haven’t had to wait to drop my car off and the he has been on point of my expected wait time. Glad to say I’ve found a trusted place to have my car serviced. More
by sorrentino
Employees Worked With
May 01, 2019
excellent customer service The entire staff is always welcoming and eager to please their customers They do go out of their way to make service as easy and convenient as possibl The entire staff is always welcoming and eager to please their customers They do go out of their way to make service as easy and convenient as possible . More
by carolynp
Employees Worked With
Other Employees :
John DiLieto, Liz Drehmann
April 29, 2019
Jayrod51 Once again, another pleasant visit with the folks at Circle Infiniti in Long Branch, NJ. As usual, Ann Maria Trapani , was extremely welcoming. Expl Once again, another pleasant visit with the folks at Circle Infiniti in Long Branch, NJ. As usual, Ann Maria Trapani , was extremely welcoming. Explained, step by step, what was to be done to my vehicle. I've been going to this Dealer for the last 10 years and never ever had a bad experience, always friendly, helpful, knowledgeable. I actually, look forward to next service appointment. "EXCEPTIONAL CUSTOMER SERVICE" Thanks Annie!!!!! More
by jayrod51
Employees Worked With
April 28, 2019
Superb Recently I ended up with a flat tire. Got towed in circle and joe handle everything quickly & efficiently. Got a new tire on and a car wash and back o Recently I ended up with a flat tire. Got towed in circle and joe handle everything quickly & efficiently. Got a new tire on and a car wash and back on the road the same day. Amazing work guys very impressed More
by Q70
April 27, 2019
Great Experience! Extremely helpful. Exceptional customer service between the valet, receptionist and both service advisors John D. And Ann T. Highly recommend and will Extremely helpful. Exceptional customer service between the valet, receptionist and both service advisors John D. And Ann T. Highly recommend and will return to these advisors in the future! More
by 2infiniti
April 25, 2019
Best customer service I was washing my car this week and noticed suds bubbling up on one of my tires. Sure enough I found a screw in it. I called up my service rep. Pam and I was washing my car this week and noticed suds bubbling up on one of my tires. Sure enough I found a screw in it. I called up my service rep. Pam and she got me in the next morning. I have nothing but the best to say about The facility and staff. Thanks to all! More
by Envieddesigns
Employees Worked With
