Circle Infiniti - Service Center

Ann needs to be cloned to work at all Infiniti dealers! She kept me well updated on the status of my repair and was absolutely terrific to work with! I was only in NJ for the weekend when my car unexpect She kept me well updated on the status of my repair and was absolutely terrific to work with! I was only in NJ for the weekend when my car unexpectedly had fuel injection issues and she saw to it my car was repaired and ready to go in time for my departure to VA on Sunday morning. She was very reassuring and an absolute pleasure to work with! More

I bought my car at Circle Infiniti in 2010 and have always had pleasant experiences with the service department. But Joe N has definitely brought a new level of customer service to the dealership. Comm always had pleasant experiences with the service department. But Joe N has definitely brought a new level of customer service to the dealership. Communication is great. He provided a detailed explanation of the needed repairs, providing pictures so that I could fully understand the issues and how they would be addressed. I trust him with my car and would recommend him to anyone looking for an honest repair. It’s always a pleasure. Thanks Joe! Thanks Circle Infiniti! More

I have only good words to say about the service we receive from Pam. She is always professional and always looking out for the customer. Great service and much appreciated receive from Pam. She is always professional and always looking out for the customer. Great service and much appreciated More

Ray Actively Listen to his customers needs and consistently demonstrate to his customers that he is in tune with their needs and their best interest. He has effective listening skills and If he do consistently demonstrate to his customers that he is in tune with their needs and their best interest. He has effective listening skills and If he does not understand a request, he asks clear, positively articulated questions. He did rush the experience, and allowed me to make my decesion at my own pace. Pam is outstanding a real pro. I bought the new car because of the service from Pam on my M37 the past few years. More

**Note: this review is an edited prior review that I left only 1 star. I feel it is only fair to edit my previous review. See below.** To make long story short, I had a very frustrating experience with a only 1 star. I feel it is only fair to edit my previous review. See below.** To make long story short, I had a very frustrating experience with a new (new to me at least) service rep at Circle, Ann Marie. The service manager, Todd, reached out to me. We spoke for almost an hour, and he went above and beyond to resolve the situation. His resolution was refreshing and well above expectation, particularly considering that Infiniti corporate said that there was nothing else that they would do. I have driven an Infiniti for the better part of the last 20 years, and prior to this frustration, I have had great experiences with both Circle Infiniti and other dealerships/service centers. Todd handled the situation incredibly well, and although I will not be working with Ann Marie, I will be returning to Circle Infiniti in the future. More

This is what a dealership should be. Trustworthy, clean, dependable and professional. I cannot overstate how great this dealership is. They are always friendly and the work is impeccable. This is also a pla dependable and professional. I cannot overstate how great this dealership is. They are always friendly and the work is impeccable. This is also a place you can trust. More

From my first call to Michelle to Ann's handling of my service, everything was taken care of wonderfully and professionally! I loved working with them and would recommend them to everyone who needs to get service, everything was taken care of wonderfully and professionally! I loved working with them and would recommend them to everyone who needs to get their Infiniti serviced! More

My car was purchased from this dealer sixteen years ago and serviced only by them. In all that time they have taken excellent care of my vehicle, fully explained any repairs that had to be made, and alway and serviced only by them. In all that time they have taken excellent care of my vehicle, fully explained any repairs that had to be made, and always addressed my concerns. I would highly recommend them. More

We purchased our G37 Coupe at Circle seven years ago, which was a positive and straightforward experience right from the start. We've returned there for all of our service appointments, even though this which was a positive and straightforward experience right from the start. We've returned there for all of our service appointments, even though this dealership is at least thirty minutes from our home. All of the service reps we've interacted with over the years are awesome! Ann Maria deftly handled our most recent service appointment last week. It's always easy to make convenient appointments at Circle. The work always gets done correctly the first time, loaner cars are available if I need one, and they get me back on the road quickly. When I had a mechanical problem during the early days of the pandemic, a mechanic drove to our house, exchanged our car for a loaner, repaired the car at the dealership, and then returned the car to us. No Extra Charge! There have been no surprises at Circle. Their prices are fair and the staff is reliable , conscientious, and friendly. We'll definitely buy and service our future cars here. More

Always a positive and very satisfactory experience, whenever we take any of our Infinit's to Circle Infiniti! The Service Consultants are ALL very knowledgeable and efficient! whenever we take any of our Infinit's to Circle Infiniti! The Service Consultants are ALL very knowledgeable and efficient! More