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33 Reviews of Circle Hyundai - Service Center
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May 28, 2014
Blue Link & Oil Change I recently Purchased a 2012 Hyundai Sonata and I immediately fell in love. I noticed that the car came equipped with BlueLink and I wanted to become p I recently Purchased a 2012 Hyundai Sonata and I immediately fell in love. I noticed that the car came equipped with BlueLink and I wanted to become part of that experience and get the most out of my car. I pressed the Bluelink button on the mirror and the assistant said that I would have to create an account at my local Hyundai dealer. I went to Circle Hyundai and was greeted with smiles and concern for my needs by Joon An he helped me create my account and was very professional. On 5/28/2014 I brought my car back to Circle Hyundai for a Oil Change and I was greeted by Bonnie Lane and she was very helpful and pleasant to deal with since this was my first time using the dealer for service. I am very uneasy when I take my car for service but when I came in I felt very comfortable to let them work on my vehicle and I will only go to them for service. When my car was finished Bonnie came into the showroom and told me everything that was done to my vehicle and I felt pleased to hear that Everything was OK!!!! I didn't get sold something that wasn't needed and I was happy to know my car is in great hands!!! Thank you Circle Hyundai for making my Experience a great one and I will be returning for future service to my Sonata!! More
by Hyundaiboy2012
Employees Worked With
Bonnie Lane, Joon An
January 07, 2014
My wife and I have bought 4 Elantras through Kevin Gleason. We are very happy with his salesmanship and he is very friendly. Our most recent purchase, a 2013 Elantra came without a spare tire, just a Gleason. We are very happy with his salesmanship and he is very friendly. Our most recent purchase, a 2013 Elantra came without a spare tire, just a repair kit. We had a flat tire on Thanksgiving on the Garden State Parkway. By the time I pulled over it was in bad shape. Had to be towed to a garage because the repair kit was useless. Why they put that in the car is beyond me. I came back to The dealer to complain about the repair kit. First I spoke to the sales manager and then Kevin came in and we hashed it out for a while. After a while the sales manager told Kevin to give me a spare tire kit for half price but then stepped up and said Merry Christmas and said take it for nothing. Zero cost!! During the spare tire incident, my wife said, "never again from Circle Hyundai", but changed her mind when Circle Hyundai stepped up and solved the situation. So, I am sure we will be back again in a couple years for a new car. Kevin and the sales manager are excellent people to deal with. They go out of their way to make sure all their customers are happy. More
by pmarini44
Employees Worked With
August 14, 2012
I went into the service department because my car was overheating. I told the gentleman handling my issue that I checked the computer, and the error codes pointed to the ECT sensor, but that I know very overheating. I told the gentleman handling my issue that I checked the computer, and the error codes pointed to the ECT sensor, but that I know very little about cars and could be completely wrong, so they may want to investigate themselves. After 3 hours of waiting and watching them perform the maintenance on the car through the waiting room window, i saw it took them all of 15 minutes of interaction with the car before they called it fixed. Somehow, this came to $176 dollars in labor costs - not sure how that works out, but i figured "at least it is fixed" and bit the bullet. Anyway, I got in my car and began to drive home, and about 2 miles into my ride home, the car overheated again. When I asked if they checked their work, they said they assumed it didn't need checking. After talking to them I got the impression that they were saying it was my fault because he misunderstood what I said when I came in. They said they would look into the issue. It turns out that after looking at it for about 3 minutes, they were able to tell that the issue was with the radiator hoses and thermostat. The sensor did need replacing apparently, but it was only part of the issue - had they just glanced at it, they would have seen it. They apologized, tongue in cheek, still implying that it was my fault and said they would give me a discounted price for the rest of the work to be done - this is nice, but too little too late. Since I bought this car, I have found it to be nothing but one disappointment after another. Now, not only have I lost faith in the product, but in the service as well. Additionally, "America's Best Warranty" is garbage. The warranty covers nothing more than any other company would offer 10 years/100,000 miles on Engine and Trans only - which are almost certain to NOT have any issues within that timeframe. The marketing of this warranty as anything special is a sham. More
by doktorwyrm
Employees Worked With
unsure of name
