Circle Hyundai

Service Department Ineptitude Having “America’s Best Warranty” has no value when the dealer is incapable of properly diagnosing the problem and ordering the correct parts – multipl Having “America’s Best Warranty” has no value when the dealer is incapable of properly diagnosing the problem and ordering the correct parts – multiple times. Worse yet, this ineptitude was surpassed by the exceedingly awful customer service, from the top down. At no time during this seven-week odyssey did anyone follow through on their promises, proactively keep me in the loop, take responsibility for the series of fiascos and lack of diligence, or apologize for the weeks of inconvenience. Instead, smugness. I’m also intrigued that I did not receive a customer service survey from Hyundai which I normally receive after service. Did the dealer not put me in the system knowing they were going to receive a very poor review and have to answer for it? I see my days of Hyundai ownership (after 20 years) coming to an end. More

Very high on customer satisfaction! They wanted to make the sale, clearly, but were very pleasant about it. Been to circle for all my car purchases the sale, clearly, but were very pleasant about it. Been to circle for all my car purchases More

Everyone treated me with respect and had a good experience with the dealership. Purchased a new car had a wonderful experience no problems. Everyone at the dealership should be proud of the good se experience with the dealership. Purchased a new car had a wonderful experience no problems. Everyone at the dealership should be proud of the good service they have. More

Be careful - no customer service to be found!!! I try to get the word out when i have a positive experience, and don't like to write these kinds of reviews. . however, in this case my experience was I try to get the word out when i have a positive experience, and don't like to write these kinds of reviews. . however, in this case my experience was quite difficult - actually miserable - and i don't like the idea of other folks having similar setbacks. I actually purchased a Chevy here, and am concerned that my initial review would not be viewed by the more numerous Hyundai buyers. So to keep it brief ...I am the proud owner of a Chevy bolt, which was sitting in this dealership for about 2 years. so lucky for them i took it off their hands - buying a 2017 car in 2019 is not so smart, but i took a chance. . in any case the team was not educated about this car, and informed me that it would be fully charged after a night in my garage, plugged into the standard cable. to my surprise, i find that a full night plugged in only gives you about 25 to 30 miles, unless you spend close to a grand putting in a higher voltage charger. so this is one issue, which i am living with. in any case, the manager vincent tells me i could use the on-site charger at any time if i am having a problem. so i take him up on this and did use the charger there a few times. I'm not sure how long i am going to keep this car, since the charging is a hassle, and it's just not that comfortable overall, though i do like the technology. But turns out that the last 2 times i leave the car at the dealership I return to find that they have turned off the current on me. kind of vindictive on their part, i'd say, especially after having made a promise to me. At least they could have called to ask that I stop using their charger, since I barely make it into work today. also the supposed customer service rep - who was supposed to respond to my initial concerns - never got back to me. and finally the gm cares team also informed me that they are not able or wiling to help out with either my charging issues or the major issue with the poor seat comfort (part of the reason why the Koreans are taking over, most likely). in closing i'd have to warn you folks out there that this is not a very friendly, highly trained or customer-based group of individuals, though this is not easy to reconcile with my prior experiences here many years ago, when i had better times purchasing cars here. not sure what happened, and I intend to stay away. there are better choices out there. good luck! More

Kevin Gleason After going to All American Chevy i was not looking forward to shop for a car. Walked into Circle Hyundia and meeting Kevin Gleason everything change After going to All American Chevy i was not looking forward to shop for a car. Walked into Circle Hyundia and meeting Kevin Gleason everything change. A salesman that listen to what we wanted and how much we wanted to pay. Showed us 3 cars than gave us a car nicer what we were looking for same price thank you. Finance was incredible in and out no haggling in 3 hours if you want a car save your time go to Circle Chevy ask for Kevin Gleason Very satisfied customer Frank Mannino More

CPO Purchase - Best in the Business My family has purchased new and used cars from Kevin Gleason over the years. This was my first purchase from Kevin. I didn't feel pressured, and he to My family has purchased new and used cars from Kevin Gleason over the years. This was my first purchase from Kevin. I didn't feel pressured, and he took the time to explain all of the details. He was knowledgeable about all aspects of the cars in which I expressed interest. I had a terrible experience at another dealership and Kevin took the time to listen to my concerns and reassured me throughout the process that I would not have that same miserable experience again. Everyone in the dealership was friendly and helpful. Scott in management took the time to sit with me knowing I was very dissatisfied with my last purchase that had to be flat canceled and reassured me of the transparency I could expect from them. It was the best car buying experience I have ever had. I highly recommend Kevin, Scott and this dealership. More

Used Car Purchase My intial contact with Ingrid was thru carfax. She provided immediate feed back and answered all of my questions. This prompted me to drive 90 minutes My intial contact with Ingrid was thru carfax. She provided immediate feed back and answered all of my questions. This prompted me to drive 90 minutes to the dealership to take a look. The automobile was meticulously kept, cleaned and prepped. Equipment was transferred between my trade in by the mechanics and I would say my overall experience was extremely positive. Ingrid was a pleasure to meet and work with. All the staff I meet were friendly, helpful and professional. I would/will make the trip again for my next purchase. More

New car lease This was my first experience at Circle Hyundai and i was extermely happy when i left. The employees at circle Hyundai were understading and willing t This was my first experience at Circle Hyundai and i was extermely happy when i left. The employees at circle Hyundai were understading and willing to work with me as much as a possible. I sat with Mona and Vicent and explained what I was Looking for and what I wanted to spend. They honestly took everything I said to heart and I got what I was Looking for. I will definitely go back to Circle Hyundai when my lease is up and I’m already telling my family and friends to go there! More

Extremely Happy This is my family's third car purchased from Craig Cook. Each time his attention to our needs is exceptional. He is a caring and thoroughly knowledgea This is my family's third car purchased from Craig Cook. Each time his attention to our needs is exceptional. He is a caring and thoroughly knowledgeable individual who goes beyond to help. I would gladly recommend him and his dealershjp to any of my friends and family. Ed Byrne More

Happy with the experience. Our first car deal here. Very friendly and straightforward. Erik was helpful and was proactive showing us the exact vehicle we wanted. Working t Our first car deal here. Very friendly and straightforward. Erik was helpful and was proactive showing us the exact vehicle we wanted. Working the price was Vincent, who got us good deal an we all were satisfied. Mona did the paperwork/legal stuff and was nice and friendly. Love the car. More