Circle Buick GMC

AVOID A BAD EXPERIENCE & DO NOT BUY FROM HERE! ! Check out Tom, Freddy, & Robin’s reviews on their google reviews page. This “dealership” is a joke, I wish I would have checked reviews before co ! Check out Tom, Freddy, & Robin’s reviews on their google reviews page. This “dealership” is a joke, I wish I would have checked reviews before coming, after this bad experience I would 100% trust buying from a buy here pay here lot instead of this so called “big name dealership “. For starters, customer service here is terrible. We asked to test drive a used truck that was advertised as a clean, 24,000 mile, one-owner vehicle, 4x4 in all working conditions. Right off the bat we got a “You got 10 minutes to drive it and check it out”. We test drove it and noticed a few things which we brought up to them when thinking about the purchase. There was a knocking noise when driving towards the back, we noticed they purposely left the spare tire loose and brought this up alongside the rust on the frame which we were told was just a little surface rust but can see the frame was painted with black paint to cover this up. They did not care about addressing any of these items and instead discounted the vehicle. We end up purchasing and the following day the noise got worse. We took it to several shops only to find the reason they purposely loosened the spare tire was to distract us from the noise we heard, it was due to 3 out of the 4 cab mounts that the trucks cab holds onto the frame with were rusted off of the frame so the cab was bouncing onto the frame freely. The whole frame was rotted and both shops are shocked at why this vehicle ever hit their lot, they said it is unsafe to drive and we are best returning the vehicle since it practically needs a new frame. To top things off the 4x4 is also not working & the brake lines have air in them. They never truly inspected the vehicle. We called the dealership the next day and got sent to finance where of course they didn’t care they already got their commission, they said “there is nothing they can do” and hung up. I called again and got sent to Eric’s voicemail with no returned call. I have called and asked for the GM to make things right but claim “they don’t disclose that information” and got sent to Robin. Robin said there was a procedure to get to the GM apparently and it starts with finance, she said they would give me a call and I have yet to hear from anyone. I have called over and over and get sent to different staff’s voicemail and never get a callback. It got to the point where we had reached out to General Motors and got them involved. They couldn’t believe how unprofessional they were being and had the General Motors district manager call them. That’s the only time we ever got a response and it was through General Motors not the dealership. Their response to them was the typical “it was bought as is” response and claim we had all the time in the world to inspect the vehicle, we’re not from the area and was given 10 minutes to test drive/inspect the vehicle there was no way we could have caught all of this in that time frame and get it on a lift to see all of these serious defects. Again, it should have never made it to their lot! General Motors have put our review of them on file and said they would do their best to get us in touch with the GM of the dealership which I have yet have happen. I would understand the whole “sold as is” crap if it were a $5k vehicle but this was a $15k vehicle that was never inspected otherwise it would have and should have never hit their lot. Lesson learned, if they are refusing to give you enough time to properly inspect & test drive the vehicle walk out. This still does not excuse the lack of professionalism & horrible customer service. They clearly do not care about their customers or their safety if they sell vehicles with rotted frames that severely impair the use of the vehicle! Pictures of the frame can be found on Circle’s google reviews page. More

Straightforward and no add ons to the price every other dealer in the area added stuff to their "final price" this was the only price we received which was honest and the actual price when we went to buy dealer in the area added stuff to their "final price" this was the only price we received which was honest and the actual price when we went to buy the truck More

Bought a dodge ram from this dealer and found out that summer that the air conditioner didn’t work. It cost me $3000 to have the evaporator core replaced. This dealership said nothing about it. They also summer that the air conditioner didn’t work. It cost me $3000 to have the evaporator core replaced. This dealership said nothing about it. They also sold me an extended warranty on the power train for $2700 that is worthless. They refuse to pay for repairs to the power train. I wouldn’t buy anything from this dealer. More

Bryan Druktenis once again made the car buying experience extremely smooth. I have purchased numerous cars from Bryan over the years and it really gets easier and easier. He checks in all the time to see h extremely smooth. I have purchased numerous cars from Bryan over the years and it really gets easier and easier. He checks in all the time to see how our vehicles are treating my wife and I and always makes sure to say hello and ask how our kids are doing when we are there for oil changes. His ability to relate with our needs and wants in a vehicle is always clear from the start. This is the 2nd time he already had the perfect vehicle that met all of our needs already pulled up when we arrived. He listens to what you have to say and puts you in the perfect vehicle. This time for me it was a black 2024 Elevation (Sierra 1500). The black rims truly make this truck look super sharp! Go visit or call and ask for Bryan you will be forever grateful you found the right place for your family. More

1st let me say that I will be moving the servicing of my SUV to Schepel Buick GMC, in Merrillville, Indiana based on my interactions with the last few service calls I've had. I don't know if the dealersh SUV to Schepel Buick GMC, in Merrillville, Indiana based on my interactions with the last few service calls I've had. I don't know if the dealership has changed management or what, but the service department has been on a steady decline! I brought my truck in 10/26/2024 for a brake job. I also requested that my front end be checked for a sound it was making. The service rep didn't detail this in the work order, so the mechanic broke down my entire front end searching for this sound. I was left in an empty waiting area and they had turned off the heat on me because they didn't see anyone in there! My Service Rep came back from dinner and noticed I was STILL waiting and went to investigate. He immediately came back to me apologizing and explained what happened the 5hrs I waited. As a consolation, he discounted my bill a WHOLE $20 for the inconvenience!!! This was STRIKE ONE!!! When I rescheduled on Jan 03, 2025, I asked that they look at my brakes again because they are NOW Squealing louder. I was told by Addie prior and my Service Rep that this is normal until the brakes wear down. I had to explain to both that I have owned a 72 Chevy, 73 Chevy, 74 Cutlass, 84 Buick Skyhawk, 87 Mitsubishi, 89 Chrysler Lebaron Convertible, 91 Plymouth Sundance, 95 Chevy Cavalier, 91 Suzuki XJS, 95 Subaru XT, 2007 Chevy Equinox and now this 2016 GMC Terrain, and I know how a brake job is supposed to sound, and it does not sound this way!!! STRIKE TWO!!! When I brought the SUV in for scheduled repairs on Nov 1, 2023, your service rep doubled down. By the way, upon my arrival for my appointment, I was told the technician had an emergency and left for the day and they were just about to call me to reschedule!!! I was rescheduled for Jan 08, 2025. Stike THREE!!! When I arrived for this final appointment, everything went fine and then after 4 hrs., I was offered a loaner to go get some lunch, because the technician was having a problem removing parts and was waiting on a tool. As soon as I left and pulled into a Fast Food Drive thru, they called to say my SUV was ready! I came back and was resented with a bill over $2,000!! The Service Rep forgot to run it thru my warranty people. He suggested you guys keep my car overnight until the work is approved...I told him absolutely not!!! I had to wait while he called it in and got approval which was another 30+ minutes. Today my car started making a knocking noise in the area it supposedly was repaired on 01/08. FINAL STRIKE!!! Now I'm beginning to wonder if ANY new parts were used on my truck or even if the work was done correctly!!! You can't say it's because of the condition of my car, because your Sales Rep call 2x a month asking/begging me to trade it because of the 54K miles on it and the mint condition its' in, saying it's in demand!! More

Only dealer with a new Yukon Denali within a couple hundred miles of me and were fair with the price considering what the market is. hundred miles of me and were fair with the price considering what the market is. More

Terrible dealership. Do not give them your business. They do not value potential customers and talk to you in a condescending manner. Shame on them. Do not give them your business. They do not value potential customers and talk to you in a condescending manner. Shame on them. More

Very easy purchase. No pressure, extended test drive, inspected the vehicle engine, interior and body. Highly recommended dealership. No pressure, extended test drive, inspected the vehicle engine, interior and body. Highly recommended dealership. More

I thought that I was buying a vehicle from Circle until they increased the price by $3,000 over their listed price during the sale. They called it a market adjustment that apparently isn’t reflected in th they increased the price by $3,000 over their listed price during the sale. They called it a market adjustment that apparently isn’t reflected in their vehicle listing. Unbelievably bad form to offer a vehicle for sale at one price, then increase it significantly during the sale. Buyer beware! More

Discrimination is not always blatant, Sometimes it's as small as not treating you like a human being. Do better Circle Buick. Horrible customer Service. small as not treating you like a human being. Do better Circle Buick. Horrible customer Service. More