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Circle BMW

Eatontown, NJ

5.0
4,075 Reviews

500 NJ-36

Eatontown, NJ

07724

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4,075 Reviews of Circle BMW

May 06, 2013

Danny is the most kowledgeable, caring, and honest client adivsor I have ever met. I purchased my 4th BMW from Danny a few weeks ago. His customer focus and professionalism is second to none! More

by nkrumins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny M. Wong
May 07, 2013 -

Circle BMW responded

We sincerely appreciate your business and your kind words. We look forward to seeing you for your next service visit and will pass the message along to Danny. Thanks again, and have a great day!

May 05, 2013

From our first phone call speaking with Mark Militello to signing papers with Rodney Duran, it was, by far, the best car buying experience we ever had. Mark was honest, straight forward, and a completely pr More

by allidave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 06, 2013 -

Circle BMW responded

We thank you very much for choosing Circle BMW! We will let Rodney and Mark know that they did a great job!

May 05, 2013

First off we did a one way rental car and traveled from Pennsylvania to Circle Motorsport in Eatontown, New Jersey that was a 3 1/2 hour drive for my husband and me. So we had high expectations buying a 20 More

by Imretired1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Valentine, John Marchetti
May 06, 2013 -

Circle BMW responded

Mr. and Mrs. Schwartz, Thank you for the kind words. We always enjoy knowing when our staff is doing a great job! When your husband gets his Isetta you'll have to be sure to post a picture on our Facebook wall, but until then we'd love to see the both of you with your new BMW! Thank you again and we truly appreciate your business!

April 30, 2013

We were at the dealership for a routine service call on our existing BMW when we spotted a new car we liked and approached Danny about it. He is very courteous, has a great sense of humor and knows his car More

by djanes2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny M. Wong
Apr 30, 2013 -

Circle BMW responded

We always love hearing when our employees are doing a great job. We thank you for coming in and purchasing your first Circle BMW vehicle! We really appreciate your business. Enjoy!

April 30, 2013

Danny was extremely helpful through out the transaction and made it a worthwhile experience. He helped me get the vehicle I was interested in at an excellent price point. I would not hesitate in recommend More

by LYem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny M. Wong
May 01, 2013 -

Circle BMW responded

Thank you for the kind words! We will let Danny know he's done an A+ job! Thank you again for choosing Circle BMW!

April 29, 2013

Finally !! A service advisor who knows his job!! Went in for service on my x5. Tim explained ( in terms I could understand ) repairs and services that were needed and why. His extensive knowledge of these c More

by HansKlopek
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Timothy Meritzis
Apr 30, 2013 -

Circle BMW responded

Thank you for choosing Circle BMW! We appreciate your business and will make sure to let Tim know he is doing a great job! If you ever have any questions regarding your vehicle please don't hesitate to contact us.

April 29, 2013

Tim was a pleasure to work with when I brought in my M3 for service. He was courteous, answered all of my questions in a very straightforward and easy to understand way, and was clear about what I needed t More

by rudngo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Meritzis
Apr 30, 2013 -

Circle BMW responded

Thank you for the kind words! We will make sure to let Tim know he is doing a great job. We believe that it is just as important for the customer to understand what is going on with their vehicle as it is for the service advisor. Thank you again for choosing Circle BMW!

April 21, 2013

I would like to take this moment to say "Thank You" to Danny Wong, my sales rep, at Circle BMW. I was coming off from BMW X5 lease and wanted to have M3 for my next car. While I was doing resea More

by sae1122611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny M. Wong
Apr 22, 2013 -

Circle BMW responded

Thank you very much for choosing Circle BMW. We truly appreciate your feedback and will make sure to let Danny know he has done a great job. We hope you enjoy your new BMW!

April 13, 2013

Worst experience ever!!! This dealership only favors people who purchase through them. The service advisors did not return any of my phone calls. I was thrown out of the dealership after arriving for m More

by bmwdrivin123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Timothy Meritzis
May 01, 2013 -

Circle BMW responded

Dear Mr. Harry Mizrahi, While we always appreciate when our customers take the time to share their feedback; in this particular situation, the chain of events you describe are completely inaccurate, and frankly unfair. Here’s what you left out of your comments: you had an appointment on Friday, April 12th at 10:00 a.m., yet you arrived two hours late. It was explained to you that there were several cars already put into the service rotation, therefore, since you missed your appointment, you would either have to wait or you were offered a ride home from one of our Valets. Due to the high volume of service on that day, a loaner car was not an option. You did not want to wait, you declined a ride home and you elected not to reschedule. Instead, you refused to accept our explanation and proceeded to treat our staff rudely. If we had taken your car in for service at an unscheduled time that day it would have caused other customers to be inconvenienced. It is not our policy to turn work away, nor do we “throw out” our customers. Your disregard for our schedule caused this unfortunate situation to occur. You should know that Circle BMW’s customer satisfaction index is currently at 98.1% and we service most of the BMWs in our market regardless of where they were purchased. We welcome everyone and take great pride in going above and beyond to provide the best service available. It’s no coincidence that we consistently maintain a score of 4.8 or above on DealerRater.com. If you would like to discuss this further, I’d be happy to speak with you. I can be reached at (732) 440-1200. Pamela Marshall Director, Marketing & Communications

March 14, 2013

I am a car enthusiast and a BMW fanatic. Whenever I find something I'm interested in buying, my first choice is to call the Circle BMW Parts Department and ask for Steve. No matter how big or small the item More

by bimmerman11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Hultay
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