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Ciocca Volkswagen of Allentown
Allentown, PA
240 Reviews
At Ciocca Volkswagen of Allentown, in Allentown, PA, we are dedicated to making sure everyone who walks through our doors is 100% satisfied with their experience. It is one of the reasons that we have developed the Ciocca Promise. The Ciocca Promise is just one of the ways that we remind our customers how much we appreciate them. Some of the benefits in this promise include:
1 Year Key Fob Replacement
3 Years of collision deductible payment for all of the vehicles in your household
12 Months/15,000-mile Paintless Dent Repair (6 repairs)
3 year/36,000-mile Extended Repair Order Warranty
12 Months/15,000-mile Tire and Wheel Protection
Complimentary shuttle service when your vehicle is in our service center
Complimentary safety checks
All of these services are free of charge. Visit our dealership today, so you can find out why so many drivers make the drive from Northampton, PA to take advantage of what we have to offer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 240 reviews
July 20, 2021
This is the third car I bought with Santiago’s help. I love VW and my new to me Jetta. This is the 6th VW I’ve owned. love VW and my new to me Jetta. This is the 6th VW I’ve owned. More
by Ellen
July 16, 2021
Octavio and the finance team were awesome to work with. Very smooth transition with everything, from beginning to end. Very satisfied customer. My son loves his GTI!!! Very smooth transition with everything, from beginning to end. Very satisfied customer. My son loves his GTI!!! More
by robneg73
Employees Worked With
Octavio
June 27, 2021
I visited Ciocca of Allentown on a Friday evening just to take look. I was in the market for an electric car and was interested in an ID4. Jake Padelski let me take a test drive of the ID4 electric SUV. We m take look. I was in the market for an electric car and was interested in an ID4. Jake Padelski let me take a test drive of the ID4 electric SUV. We made an appointment to bring my Passat in the next day to see what I could get for a trade in. Jake and his finance team gave me a great trade in offer on my car and excellent lease and buying options. The experience was wonderful and I was in and out in less than three hours. I have already referred another potential buyer to Jake this morning who was admiring my car. If you are interested in a new or used vehicle, ask for Jake at Ciocca of Allentown, he will take excellent care of you. More
by shirley.ritter1010
Employees Worked With
Jake Padelski
June 06, 2021
Overall experience was very good!! My salesman Pete was very knowledgeable and explained everything so I could understand. Help me set everything in the Tiguan up. Finance department was also extremely nic very knowledgeable and explained everything so I could understand. Help me set everything in the Tiguan up. Finance department was also extremely nice and helpful. Will definitely recommend Ciocca VW More
by Scottparker112137
Employees Worked With
Pete and Emily
May 09, 2021
Dj was so awesome he help us stay in our budget and recommended an safe car but cool car since we are starting a family he could of been one of those sketchy car sales men and try to sell us an expensi recommended an safe car but cool car since we are starting a family he could of been one of those sketchy car sales men and try to sell us an expensive car but he worked with us 1 out of 10 he's a 100! Give the guy a raise More
by Yasmin
Employees Worked With
Dj
April 13, 2021
Very professional and very organized. Personally, I was privileged to have a good Tyler Rider salesperson. It took me a good experience, Tyler worked until the end to give me what I wanted until and I ach privileged to have a good Tyler Rider salesperson. It took me a good experience, Tyler worked until the end to give me what I wanted until and I achieve it. I give them five stars. More
by Kashmir
Employees Worked With
Tyler Rider
March 20, 2021
A week ago I would have given this dealership 5 stars. I made an hour drive Saturday night and got there right before closing to check out a used car. My salesman was great and let me take the car for a spi made an hour drive Saturday night and got there right before closing to check out a used car. My salesman was great and let me take the car for a spin on my own, I came back and agreed to buy it. He had the car taken to be cleaned up and detailed along with filling the tank with gas - an awesome gesture especially for buying a used car. I went to sign paperwork shortly after the dealerships closing time, the paperwork was prepared and signing was a breeze. I was out the door about an hour later driving my car home. Honestly, it was a good buying experience at the time. Today I get a call saying that I need to provide more proof of income for the financing to go through even though I was approved for the loan. During this time I called the financing company who told me Ciocca sells them the lien and that they currently didn't have my car/name/financing in their system. I called my credit union to see about financing the car through them instead of sending w2s and more pay stubs in to the dealership. The credit union asked me for the total finance price of the car. I pulled the invoice out of the package and looked on the invoice to see a 2550 dollar extended warranty that was slipped in to the paperwork that I was signing. I thought this was the certified pre-owned paperwork, as it's on a VW letterhead - turns out it's Volkswagen's added on warranty instead. This raised the payments of the car by 30 dollars a month for a warranty I never intended to use, the worst part is there is a 3 tier selection on the package and it was automatically selected at the second tier. Some of the blame is mine for not asking to see all of the paperwork outside of only the ones to sign, I was naive in thinking that 1; by signing the paperwork quickly I was getting everyone home faster on a Saturday night and 2; thinking that this would be an ethical car dealership. As of right now I have no idea what is going on with the car as we are waiting for a call back from the finance office at the dealership. At this point I'd rather just have the contract cancelled and my down payment refunded. I'll happily go elsewhere. I'll update this post to reflect the dealerships actions. (I should also note that the car was advertised with having 4 rubber mats but the passenger side one was taken out and replaced with a normal Golf mat, but that's small fries compared to 2550 dollars.) More
by MikeMo
Employees Worked With
March 01, 2021
Good response unfortunately the VW Golf R had some performance modifications that turned me off. The mods worried me about reliability.. I have found an R down in Florida that I'm going to pursue.. performance modifications that turned me off. The mods worried me about reliability.. I have found an R down in Florida that I'm going to pursue.. More
by jack coulter
February 21, 2021
Thank you Matt Burgess for your kind and very helpful service while we were searching for a Tiguan. Your professionalism, knowledge of the vehicle, and friendly demeanor was key to our comfort and willin service while we were searching for a Tiguan. Your professionalism, knowledge of the vehicle, and friendly demeanor was key to our comfort and willingness in purchasing a vehicle. You answered all our questions and made the experience quite pleasant and enjoyable. We are happy in our decision and happy that we decided to come to Volkswagen in the first place. Again, you did your job well and you are to be commended for your service and courteous nature and professionalism. Thank you so much, Ken, Roxanne and McKenzie Wloczewski (Service on February 16th) More
by Wloczewski
Employees Worked With
Matt Burgess and nick
