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Ciocca Volkswagen of Allentown
Allentown, PA
240 Reviews
At Ciocca Volkswagen of Allentown, in Allentown, PA, we are dedicated to making sure everyone who walks through our doors is 100% satisfied with their experience. It is one of the reasons that we have developed the Ciocca Promise. The Ciocca Promise is just one of the ways that we remind our customers how much we appreciate them. Some of the benefits in this promise include:
1 Year Key Fob Replacement
3 Years of collision deductible payment for all of the vehicles in your household
12 Months/15,000-mile Paintless Dent Repair (6 repairs)
3 year/36,000-mile Extended Repair Order Warranty
12 Months/15,000-mile Tire and Wheel Protection
Complimentary shuttle service when your vehicle is in our service center
Complimentary safety checks
All of these services are free of charge. Visit our dealership today, so you can find out why so many drivers make the drive from Northampton, PA to take advantage of what we have to offer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 240 reviews
September 27, 2021
My experience was outstanding. Everything was discussed and explained very thoroughly and they helped me get into a car payment that i wanted to be. very fast and efficient service. and explained very thoroughly and they helped me get into a car payment that i wanted to be. very fast and efficient service. More
by ocayetano
Employees Worked With
Octavio Cayetano
September 10, 2021
We have been VW owners since 1958. Ciocca for 3 cars. Excellent service. Matt Burgess and Jesse (? sorry about last name) are patient, thorough, accurate. My trade in was handled professionally as was t Excellent service. Matt Burgess and Jesse (? sorry about last name) are patient, thorough, accurate. My trade in was handled professionally as was the paper work. All staff considerate and and courteous. Vehicle is great! Many thanks. Walter Wagner More
by walter
Employees Worked With
September 04, 2021
Our experience from our salesman Peter Cole up to and including the financing process was so very pleasant! Never have I had such an enjoyable time purchasing a vehicle !!! Highly recommend this salesman including the financing process was so very pleasant! Never have I had such an enjoyable time purchasing a vehicle !!! Highly recommend this salesman and dealership Sherri and Matthew Focht More
by Sherbear5
Employees Worked With
Peter Cole
August 24, 2021
All I can say is READ THE FINE PRINT. I was told I would be paying $2,900 for my warranty and $800 for my GAP insurance. After sitting in a dealership for multiple hours and being excited about a new car an be paying $2,900 for my warranty and $800 for my GAP insurance. After sitting in a dealership for multiple hours and being excited about a new car and discussing numbers and prices for some time, it’s time to sign the paperwork. By this time you’re ready to leave and you don’t think the finance guy is going to be straight up lying to your face. They had me signing an electronic pad while they quickly explained what my signature was for. Now I am looking back at the paperwork and I was in fact charged $3,700 for my warranty and $995 for my GAP insurance. Finding this is very amusing to me because once I realized how much of a scam warranties are (this is how the company makes their biggest profit, they refer to it as the “back end”) I went in to cancel my warranty. They were giving me a hard time cancelling, kept reminding me how my monthly payment wasn’t going to go down (I WAS NOT HAVING TROUBLE MAKING MY MONTHLY PAYMENT SO THIS WAS STARTING TO BE INSULTING). Finally, after many calls, hassle and going back and forth, I get it cancelled. I wasn’t given ANY paperwork proof that it was cancelled nor was I told how much I was getting back. It took multiple phone calls to get Jesse on the phone and to actually give answers and documented proof. I did decide to keep my GAP insurance just to be safe, but I was still refunded over 3k on my loan. I found that interesting because I was told my warranty was less than 3k and I had had it for about 6 months already. (Yes, you can go in and cancel your warranty at any time! You don’t get cash or a lower monthly payment, but YOU DO get a lower total loan amount). This place does not feel bad for LYING OR SCAMMING YOU. And to top this all off, the person they had me go with to cancel my warranty, wasn’t the same person that set it up. I highly recommend you do not shop with Ciocca, I highly doubt this is the only location doing this. They love to use phrases such as “I would have my family do this, I would even recommend my sister to do it”. They act like they care about you and have your best interest in mind. This is SALES, these people are greedy and only care about the quick buck they are going to get in their pocket. This review? I am not making a dollar off of it, I am just giving you guys free game and free advice. DON’T LET THEM TALK MONTHLY PAYMENTS TO YOU, make them talk purchase price and interest percentage, know your credit score and be familiar with fair interest rates based on your score, these places increase your interest rates from what a bank approves you for so they can get more money in their pocket! I will NEVERRRRRR buy a car from Ciocca again, I am very disappointed! I bought this car from someone I thought I could trust! It’s not just the sales person, it’s the finance manager as well. And the sales manager wasn’t the friendliest either to top it all off, he was rude and demeaning. The first photo is what the finance manager said to me and I wrote it down right in front of him, the next two are the pages with my electronic signature (I never actually got to look and review this page with my own two eyes)! How this is even legal is beyond me, I should reach out to a lawyer. More
by co12urtn24ey
Employees Worked With
Jimmy Breslin, Tiree Eure, Jesse Patterson
August 03, 2021
Just purchased my first Volkswagen ever and I must say, Louis Reyes and the team at Ciocca made this such a pleasant and easy experience. Louis was extremely friendly and personable but professional. He kn Louis Reyes and the team at Ciocca made this such a pleasant and easy experience. Louis was extremely friendly and personable but professional. He knew every detail of the car we were looking to get and did a great job of giving me the details without overwhelming me. Even provided us with an extended test drive to make sure we were comfortable and had all our questions answered. When we got back to the lot, he was thorough in explaining every step of the buying process and did his best to make sure we could leave with the perfect family car. Would recommend and WILL recommend Louis and the Ciocca VW dealership to anyone looking to buy a car. More
by Jburgos925
Employees Worked With
Louis Reyes; Frank Rodriguez
July 24, 2021
Tyler was such a great help. He kept us aware of each step of the purchase and was very friendly. Probably the best experience Ive had out of all 4 car purchases in the past 10 years I have dealt with. step of the purchase and was very friendly. Probably the best experience Ive had out of all 4 car purchases in the past 10 years I have dealt with. More
by sabrina.blose
Employees Worked With
July 23, 2021
This is the second car I purchased from Ciocca. I was recently in an accident that totaled my first Atlas, purchased in October 2020. Frank, Louis and the staff were extremely accommodating and dilige recently in an accident that totaled my first Atlas, purchased in October 2020. Frank, Louis and the staff were extremely accommodating and diligent in finding me the exact same car that was previously destroyed. They were sympathetic to my situation and I believe they went out of their way to make this purchase very smooth. More
by befitnfree4life
Employees Worked With
Frank Rodriguez, Louis Reyes, Jesse ( finance)
July 20, 2021
Best experience, second Atlas I purchased from Louis. Everyone there is helpful. got a great trade in on my old Atlas. Highly recommend this dealership Everyone there is helpful. got a great trade in on my old Atlas. Highly recommend this dealership More
by sjones
Employees Worked With
Louis, Tiree
