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Ciocca Volkswagen of Allentown

Allentown, PA

4.0
240 Reviews
At Ciocca Volkswagen of Allentown, in Allentown, PA, we are dedicated to making sure everyone who walks through our doors is 100% satisfied with their experience. It is one of the reasons that we have developed the Ciocca Promise. The Ciocca Promise is just one of the ways that we remind our customers how much we appreciate them. Some of the benefits in this promise include: 1 Year Key Fob Replacement 3 Years of collision deductible payment for all of the vehicles in your household 12 Months/15,000-mile Paintless Dent Repair (6 repairs) 3 year/36,000-mile Extended Repair Order Warranty 12 Months/15,000-mile Tire and Wheel Protection Complimentary shuttle service when your vehicle is in our service center Complimentary safety checks All of these services are free of charge. Visit our dealership today, so you can find out why so many drivers make the drive from Northampton, PA to take advantage of what we have to offer.
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1346 Lehigh St Suite 101

Allentown, PA

18103

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Showing 240 reviews

January 14, 2022

I had the EASIEST time working with Louis and the team at Ciocca Volkswagen. I was so happy with the experience including the extensive introduction to the vehichle, ease with trading in my old car, and quic More

by Sue.b.williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Reyes
Jan 17, 2022 -

Ciocca Volkswagen of Allentown responded

Thank you so much for the great review! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

January 12, 2022

I had to get a replacement key fob and was quoted a price of $225 all said and done by 2 different employees. Order the key 3 weeks later they still hadn’t called to tell me it was in only to find out it cam More

by jslkybr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jan 17, 2022 -

Ciocca Volkswagen of Allentown responded

We apologize for your experience with our dealership. Customer service is our top priority, and we'd like to correct this issue for you. Please feel free to contact one of our managers so they can help you with this matter. We appreciate your feedback.

January 05, 2022

just nowNEWExtremely pleased with the car buying just nowNEW Extremely pleased with the car buying experience. Santiago, the salesman, was very knowledgeable and helpful throughout the experience. More

by Zack221clark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago, Tiree
Jan 17, 2022 -

Ciocca Volkswagen of Allentown responded

We're so glad to see such a great review! Thanks for sharing with us! We're always here to help if anything else comes up!

December 31, 2021

I recently bought a new VW Taos and this was our family 5th car from this dealreship. Tyler Rider made the process easy from the beginning to the end. I did have a problem with a 3rd party service app for More

by M.Atanassova
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Ryder, Matt Burgess, Scott Petters
Jan 03, 2022 -

Ciocca Volkswagen of Allentown responded

We really appreciate you taking time to write us a review! Thank you for the kind words! Let us know if we can help with anything else in the future!

December 09, 2021

I worked with Tyler Rider, he was very efficient and assisted me with the purchase of my Tijuan, it was a easy process compared to other dealers. However I would suggest shopping around for the Finance More

by brandeze
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Rider
Dec 13, 2021 -

Ciocca Volkswagen of Allentown responded

Thank you so much for the great review! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

November 18, 2021

I always prefer to buy factory parts for all my cars. I recently spent $125 for an oil feed line for my 2003 jetta tdi. I got roughly 3 months out of it before it went bad and started leaking oil from the More

by kmooney22509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts department
Dec 06, 2021 -

Ciocca Volkswagen of Allentown responded

We apologize for your experience with our dealership. Customer service is our top priority, and we'd like to correct this issue for you. Please feel free to contact one of our managers so they can help you with this matter. We appreciate your feedback.

November 02, 2021

Peter Cole is a knowledable and great salesperson. I am 100% satisfied with the price and the entire sales experience at Ciocca VW. More

by retench
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilson
Dec 06, 2021 -

Ciocca Volkswagen of Allentown responded

Thank you so much for the great review! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

October 30, 2021

Wonderful dealership. They fought to get me in exactly what I wanted and within my budget. As far as my sales rep…..Peter Cole!!! He is the best with the patience of a saint. I highly recommend him. Pleas More

by Dkrevis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilson
Nov 01, 2021 -

Ciocca Volkswagen of Allentown responded

Thank you so much for the great review! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

October 15, 2021

I can't thank Peter Cole enough for making my car buying experience smooth and professional. He immediately understood my concerns and what I wanted in a car. I told him I wanted to leave with a new car, More

by LFerrelli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Cole, Tiree Eure
Oct 25, 2021 -

Ciocca Volkswagen of Allentown responded

We're so glad to see such a great review! Thanks for sharing with us! We're always here to help if anything else comes up!

October 14, 2021

Pete cole helped me and he listened to everything I needed. I asked for specific things that are hard to find for a first time car buyer and he delivered! If he has something to work with he’ll find yo More

by Sir_wilt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Collins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilson
Oct 25, 2021 -

Ciocca Volkswagen of Allentown responded

We're happy to hear it! Thanks for taking the time to share your experience with us! If there's anything else we can do to help just let us know!

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