Ciocca Volkswagen of Allentown

Service after the sale was non-existant. While at the dealership, we were promissed seal lubricant and the Navigation DVD through the mail for our '07 Eos. They said they couldn't get it for us that day dealership, we were promissed seal lubricant and the Navigation DVD through the mail for our '07 Eos. They said they couldn't get it for us that day because the parts department had already closed. Needless to say, we never recieved the seal lubricant or the Navigation DVD, even after a few phone calls and emails to our sales professional, the parts manager, and the general manager at the dealership. I would not recommend this dealership to anyone who needs any type of service after the purchase of their vehicle. More

As a first time car buyer, I was made to feel at ease while making such a big purchase. Went above and beyond what was needed, great customer service! LOVING the car. while making such a big purchase. Went above and beyond what was needed, great customer service! LOVING the car. More

I was pleased with my initial phone conversation with Tina Collins. She was very professional and friendly and there was "no pressure to purchase" this vehicle. Tina was very prompt with emailing me info Tina Collins. She was very professional and friendly and there was "no pressure to purchase" this vehicle. Tina was very prompt with emailing me information on the Jetta. When I arrived at Faulkner - Ciocca Volkswagen Dave approached us and was very professional, courteous and answered any questions we had. He thoroughly went over all the Jetta features.This was a very relaxed, comfortable experience to deal with everyone and I would recommend Faulkner - Ciocca Volkswagen to anyone interested in purchasing a Volkswagen. Thanks, Jeff R. More

My experience purchasing my vehicle at Faulkner-Ciocca was great. The customer service was extremely helpful, and the employees were very knowledgeable and answered all of my questions concerning the vehi was great. The customer service was extremely helpful, and the employees were very knowledgeable and answered all of my questions concerning the vehicle I purchased. I would definitely recommend Faulkner-Ciocca to anyone interested in purchasing a Volkswagen. More

Norm and everyone were very friendly and professional. I purchased a 2013 Jetta. It was a very pleasant and stress free experience. Norm is committed to customer service he stayed late to get the paper work purchased a 2013 Jetta. It was a very pleasant and stress free experience. Norm is committed to customer service he stayed late to get the paper work done on a friday night. Very happy we decided to buy a car from Faulkner-Ciocca VW. More

Great experience buying a car hear. Went in to test drive a 2013 GTI and Jason Fahringer took care of me from the begining. Everyone i talked to was curtious and helpfull. Highly recomend Faulkner-Ciocca to a 2013 GTI and Jason Fahringer took care of me from the begining. Everyone i talked to was curtious and helpfull. Highly recomend Faulkner-Ciocca to anyone looking to buy a VW. More

Alex is the man. I'm pretty sure he was leaving for lunch as I came in around 12:30 and I probably didn't leave until 5. So, even malnourished, Alex was kind and helpful. He explained a lot of the work lunch as I came in around 12:30 and I probably didn't leave until 5. So, even malnourished, Alex was kind and helpful. He explained a lot of the workings and features of the car, took me on a lovely test drive. We had a good laugh over my hair getting stuck in the sunroof. And we came back to put together a fair deal. He followed up with a phone call exactly when he said he would and set me up with my complimentary service appt. I had an overall enjoyable purchase at Faulkner and I hope that their service proves to be as accommodating and fair as their sales staff. More

I feel that I left the dealershipwith a new friend, my I feel that I left the dealershipwith a new friend, my salesman Trevor Kirchner. I love my new car (third VWJetta) and have told friends that you ge I feel that I left the dealershipwith a new friend, my salesman Trevor Kirchner. I love my new car (third VWJetta) and have told friends that you get great treatment at the dealership with any problem you may have. More

Best car buying experience, hands down. I drove an hour to visit this location because they had the best selection of what I was looking for. Jason and Mike were friendly and full of information. I never f to visit this location because they had the best selection of what I was looking for. Jason and Mike were friendly and full of information. I never felt pressured, and they worked with me to find exactly what I wanted for the number I was comfortable with, the entire time giving me the best quality an price they could offer. I would definitely recommend going here, it was worth the hour long drive for me, no question about it. Thanks, guys! More

Having shopped at Young Volkeswagon and being extremely insulted by predatory sales tactics, it was refreshing to be treated so wonderful by a class act dealership such as Faulker Cacca. The experience st insulted by predatory sales tactics, it was refreshing to be treated so wonderful by a class act dealership such as Faulker Cacca. The experience started with Tina, then to salesman Alex. The general manager took the time to say hi and was attentive to how well the sale and delivery process was going. My hats off to one of the best car buying experiences ever experienced. Price was excellent, trade in valuation was spot on and finishing the buying process was performed with first class treatment. Best wishes for your continued success. Truly you went above and beyond. More