Ciocca Volkswagen

I bought a car from them. Always had them do my service. B,ut when I had a problem not covered under warranty, Management washed their hands of me. They didn't even bother to make me an offer for another ve B,ut when I had a problem not covered under warranty, Management washed their hands of me. They didn't even bother to make me an offer for another vehicle. I was told there was nothing they could do. Wow, they need a refresher course in customer loyalty. I will never deal with a Ciocca dealership again. More

Great dealership! Everyone who works here is fantastic. They went above and beyond to get me the car I requested. They swapped it from another dealer and had the car on Everyone who works here is fantastic. They went above and beyond to get me the car I requested. They swapped it from another dealer and had the car on premises within 24 hours. Would highly recommend anyone looking for a Volkswagen to give this dealer a try!! I am from out of state and they still made my experience easy and fast! -Shane More

Excellent Experience I worked with Norberto when I was in purchasing my GTI. It was honestly the best sales experience of my life. I was on a bit of a time crunch and Norb I worked with Norberto when I was in purchasing my GTI. It was honestly the best sales experience of my life. I was on a bit of a time crunch and Norberto ensured that I was able to stick to it. During the test drive, financial discussion to finally leaving with the car I wanted, He was never once anything less than helpful and attentive, going out of his way to make sure all my needs as a first-time customer were met. Ciocca has earned a customer for life. More

First Car. First GTI. Our daughter saw the car she wanted online at Ciocca VW. We took a trip to see it. Shout out to Paveet for getting us a great deal! Our daughter was i Our daughter saw the car she wanted online at Ciocca VW. We took a trip to see it. Shout out to Paveet for getting us a great deal! Our daughter was in her new perfect car in no time. The Ciocca Group made buying a car easy. Paveet Bali was so kind. We're a Honda family thinking about becoming a VW family! More

Bought a new car Worked with Tyler (we were his first sale). Everything was smooth and easy. Expect to be there for a while (this is standard) but we were treated well Worked with Tyler (we were his first sale). Everything was smooth and easy. Expect to be there for a while (this is standard) but we were treated well and offered great packages. I will be going back for my first oil change. More

Fabulous Service and then some! I was in a panic about getting a second key made after being promised the key from another dealer. After three weeks of getting the run around from th I was in a panic about getting a second key made after being promised the key from another dealer. After three weeks of getting the run around from the other dealer, the employees at Ciocca solved my problem in less than 10 minutes. Everyone was so courteous and helpful from Ruby, who answered the phone, to the service person who handled the order and also the service people who took care of us the day the key was actually programmed. They took my stressful situation and did everything they could to make it a wonderful experience. I would recommend their service department to anyone! I will definitely check out their cars the next time I am in the market for a vehicle just because of the stupendous customer service! More

First oil change There was an misunderstanding but the servirce over all was good. Hopefully next time it will be more clear of the coverages of the vehicle for maint There was an misunderstanding but the servirce over all was good. Hopefully next time it will be more clear of the coverages of the vehicle for maintenance. More

Fantastic Dealership Easy going, honest, straight shooters. Exactly the kind of car dealer that deserves your business. The entire team was a pleasure to deal with on th Easy going, honest, straight shooters. Exactly the kind of car dealer that deserves your business. The entire team was a pleasure to deal with on the 2016 Golf R I just purchased. 1st place I'll look if I'm in the market for another VW. More

Easy and honest My sales rep was Derek, at the Audi dealership in Allentown. Derek was very easy to deal with and was consultative and informative about the BMW tha My sales rep was Derek, at the Audi dealership in Allentown. Derek was very easy to deal with and was consultative and informative about the BMW that I bought even though the dealership does not sell new BMWs. I would recommend the Audi dealership Allentown and Derek as a Non-pressure oriented sales rep who wants you to make the right decision for you at a fair price with good service More