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Ciocca Toyota of Williamsport - Service Center

Muncy, PA

4.6
610 Reviews
Call Service Center (570) 323-4683

610 Reviews of Ciocca Toyota of Williamsport - Service Center

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October 25, 2024

Courteous professional considerate conscientious. The service manager was consistently in touch making arrangements for the service to be delivered while the service took 30 days it was not due to th More

by jkiernan50@gmail.con
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy. Five stars
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Oct 30, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate you taking the time to share your positive experience. We strive to provide exceptional customer service, and we're glad that our service manager was able to keep you informed throughout the process. We understand that delays can be frustrating, and we apologize for any inconvenience. We're committed to continuous improvement and will use your feedback to enhance our services.

October 24, 2024

Andrew Strange greeted us from the start with a smile and a big hello, very professional, explained all that was completed with the vehicle and offered to go over other items that we didn't think about getti More

by jbw60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
andrew strange
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We’re delighted to hear that Andrew provided such excellent service. It’s great to know that he made your visit a positive experience. We’re proud to have dedicated team members like Andrew who go the extra mile to ensure customer satisfaction. Thank you for choosing Ciocca Toyota of Williamsport. We look forward to serving you again in the future.

October 22, 2024

Greatest group of technicians and staff, knowledgeable and supportive, friendly and trustworthy. Always bring our truck here More

by theblueprince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joelan
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We’re thrilled to hear that you’ve had such positive experiences with our team. It’s our pleasure to serve loyal customers like you. We’re committed to providing top-notch service and building lasting relationships with our customers. Thank you for your continued trust in Ciocca Toyota of Williamsport. We look forward to serving you again soon.

October 22, 2024

They do a fairly decent job. Only complaint is the waiting time to get your vehicle when it’s done. More

by KKYOUNKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hess
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for your feedback. We appreciate you choosing Ciocca Toyota of Williamsport for your service needs. We understand that waiting can be inconvenient, and we apologize for any delays you’ve experienced. We’re continually working to improve our efficiency and reduce wait times. Please let us know if there’s anything specific we can do to improve your future service experiences.

October 21, 2024

The service was great, but it took a little longer than expected. was expecting an hour and it was more like 2. More

by Kxl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennan Hartman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for your feedback. We appreciate you choosing Ciocca Toyota for your service needs. We apologize that your service took longer than expected. Our goal is to provide efficient service, and we'll work to improve our wait times. We hope to see you again soon.

October 21, 2024

Service estimated work to cost $300. 00. Actual cost was $1400.00!!! I was upset. More

by TMCONFAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We apologize that the final cost of your recent service was significantly higher than the original estimate. We understand how frustrating this can be. We're committed to providing transparent and accurate estimate, our team will further investigate on how this occurred so that we can work towards improving.

October 21, 2024

Service estimated $300. 00 for service to be completed. The actual cost was $1400.00 plus!! More

by TMCONFAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We apologize that the final cost of your recent service was significantly higher than the original estimate. We understand how frustrating this can be. We're committed to providing transparent and accurate estimates. We have passed along this feedback to our management team to further look into why this occured.

October 21, 2024

Have not been very happy since Iocca took over however this service appt was much better. Thank you Travis! More

by ROSEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your feedback and are glad to hear that your recent service experience with Travis was positive. We're continually working to improve our services and customer satisfaction. Thank you for choosing Ciocca Toyota of Williamsport. We hope to continue providing you with excellent service.

October 20, 2024

The work was done correctly I was quoted a price for a supentine belt replacement I was told that it would cost about $60 dollars and since the belt was easily replaced since you were replacing the water More

by Jeffrey crouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jalile Best
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We apologize that your recent service experience did not meet your expectations. We take customer satisfaction very seriously and appreciate you bringing this matter to our attention. We will investigate the discrepancy between the quoted price and the final bill. Our goal is to ensure transparency and accuracy in all of our services.

October 20, 2024

Responsive to our beds at a time of distress (road breakdown.) Staff were very courteous and helpful. More

by Mike Miklos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We’re glad to hear that we were able to assist you during a difficult time. Our team is committed to providing excellent customer service, especially in emergency situations. Thank you for your kind words. We hope to see you again soon.

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