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Ciocca Toyota of Williamsport - Service Center

Muncy, PA

4.6
611 Reviews

611 Reviews of Ciocca Toyota of Williamsport - Service Center

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November 14, 2024

The toyota ciocca wasn't exactly terrible but ciocca all around is both my wife and myself tried getting the vehicle i purchased from ciocca chevy in Quakertown fixed we made calls for 3 weeks trying to get More

by shakejones2
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Kory Eck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Stone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for your negative experience with us! We understand that your experience with other Ciocca dealerships has been frustrating. We want to assure you that we strive to provide excellent customer service at Ciocca Toyota of Williamsport. If you have any issues or concerns with your vehicle, please don't hesitate to reach out to our service department. We're committed to resolving any problems promptly and professionally. We appreciate your feedback and hope you'll give us another chance to provide a better experience.

November 13, 2024

I was very satisfied with the service department and sales department. They all were very professional. More

by EDEIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that you had a great experience with our team. It’s our pleasure to provide excellent service, and we're glad we could meet your expectations. If you have any other questions or needs, please don't hesitate to contact us. Thank you for choosing Ciocca Toyota of Williamsport.

November 13, 2024

Only complaint is the sloppy work putting on the tags. They are ripped and the work does not show care. More

by trkinneysr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for the poor quality of the tag installation. We appreciate you bringing this to our attention. It's certainly not the level of service we strive to provide. We'll address this issue with our team to ensure future installations are done with the utmost care.

November 13, 2024

Quality serivw and friendly professional staff. A short conversation about relection results had me annoyed but was quality. More

by Forrest McLean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trumper employee, I won't give name. Never had problem before
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're glad to hear you had a positive experience with our team. We strive to provide excellent customer service and a friendly atmosphere. We apologize if you felt annoyed during the conversation about the reflection results. We'll use your feedback to improve our communication and ensure future interactions are more positive. Thank you for choosing Ciocca Toyota of Williamsport.

November 13, 2024

They provided very professional and prompt service with excellent communication. Andrew was knowledgeable and personable. More

by Mtrumpet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Strange
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're delighted to hear about your positive experience! It’s wonderful to know that Andrew provided such excellent service. We strive to provide top-notch customer service, and we’re glad we could meet your expectations. Thank you for choosing Ciocca Toyota of Williamsport.

November 13, 2024

Everyone associated with my experience was great! The inspection took a little extra time because a part had to be replaced, but the wait was well worth it. Thanks for everything. More

by JARCHER30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technician, whose name I don't have in front of me now. Please see the explanatory video which was sent to my email.
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your patience and understanding! We’re glad to hear that your experience was positive, despite the unexpected delay. Our team strives to provide timely and quality service. Thank you for choosing Ciocca Toyota of Williamsport.

November 10, 2024

Set up service, called and updated with all info on what was going wrong with vehicle. Purchased from ciocca aprx 5 years prior, a nissan, they have done all service work during that time. After having vehi More

by NICOLEBRUNGARDT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listing names. Sales record dated 10/10. Nissan frontier
Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for the inconvenience you experienced. We understand how frustrating it can be when a vehicle isn't performing as expected. Your satisfaction is our top priority, and we're committed to providing excellent service. We'll investigate the specific details of your case to understand what happened and how we can improve our service. Your feedback is valuable to us as we strive to provide the best possible customer experience. Please feel free to reach out to our dealership directly to discuss this matter further. We'd appreciate the opportunity to resolve any issues and regain your trust.

November 10, 2024

I was literally at the dealership for an oil change. The service was free because last time I got my oil changed the mechanic got grease and dirt all over inside of my cars leather interior… guess what More

by Hope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We sincerely apologize for the extremely disappointing experience you had at our dealership. It's clear that our service standards fell far below what we expect and what you deserve. We take customer satisfaction very seriously, and we're committed to resolving this issue and taking steps to prevent similar incidents in the future. We will investigate this matter thoroughly and take appropriate action. Please reach out to our dealership directly so we can discuss this further and work towards a satisfactory resolution. Your feedback is invaluable to us as we strive to improve our service.

November 09, 2024

I like how I get an analysis of what is observed by the mechanic who inspects the car. More

by USDROLLER360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We're committed to providing our customers with a clear understanding of their vehicle's condition. Our detailed inspection reports are designed to help you make informed decisions about your vehicle's maintenance needs.

November 08, 2024

Great to deal with. Fixed the problem faster than expected. Loaner car option was a bonus as well. Thank you! More

by JERRY93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for your kind words! We're proud of our team's ability to provide efficient and high-quality service. We're glad we could get you back on the road quickly.

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