Ciocca Toyota of Williamsport - Service Center

2 months later. Oil change gone wrong: So I take my vehicle into the Ciocca dealership in Muncy got my first oil change since I bought the vehicle. I bought the vehi Oil change gone wrong: So I take my vehicle into the Ciocca dealership in Muncy got my first oil change since I bought the vehicle. I bought the vehicle a little over two months ago. When I bought the vehicle the salesman and the General Manager were very kind and helpful. Made promises and talked about integrity and commitment. My wife and I were given a VERY reasonable trade offer for our current vehicle and the salesman bent over backwards to meet our every need.....AT that time. I thought to myself....this reminds me of how dealerships see to be....more “old school.” I like it. However my most recent visit was not the same at all! I brought my vehicle in for an oil change. After about 20 minutes the gentlemen at the service Dept came to me and told me my rear brakes were in really bad shape, metal on metal. And that they needed to be fixed right away. I told him that I JUST bought the vehicle two months ago, and even though it was a used vehicle, it was shocking to me that the brakes were in such bad shape! The service Dept worker was a stand up guy and went to the General Manager to ask about how the situation could be handled. Now I had just spoken to the GM A few minutes ago about some damage to a mirror that was done on my vehicle before I bought it. The GM made arrangements to have the damage handled since the damage wasn’t listed when I bought the vehicle. When it came to the damage mirror the GM was very nice and helpful. But when I came to the situation about the brakes things were different. The GM told the service guy to inform me that there was a 30 day policy on problems with the vehicle that the company would pay for AND that because it over 30 days, the cost was all on me. Now from my perspective, I just bought this vehicle and if the brakes were left in that bad of a condition when I bought it and they sold it to me like that, then that is very shady to me. The service guy was nice and gave me a 10 percent discount....that was the best he could do. My frustration lies with the GM and how the situation was not fully appreciated for what it was. The truth is that I was sold a used vehicle with rear brakes that were dangerous. I have a wife and two kids and it upsets me that I trusted this dealership and they put my family and myself in a vehicle that had very poor rear brakes. The part that is upsetting is at the dismissiveness of the GM and him not looking further into this. The whole experience has left a bad taste in my mouth and my next car buying experience unfortunately will not take place at this dealership. and to top it all off the salesman sold me the car is no longer employed there. So I couldn’t even talk to him about it. And when I approach the sales desk to discuss my issue with the vehicle, they just rerouted me to the service department. It was a frustrating experience but like I said the most upsetting part is that I was put into a vehicle that had rear brakes that were not in good condition and two months later were metal on metal. This whole situation was not handled properly at all. More